Slides from a talk that I gave for the Boston CHI meeting on April 9, 2013.
Moderating usability studies and interviewing research participants is more than just reading questions off of a page - it's about having a conversation.
In this talk I discuss why it's important to have a conversation with participants and how to do so in a way that encourages them to talk honestly.
I also discuss how to maintain neutrality and minimize introducing bias into the conversation.
Clipping is a handy way to collect important slides you want to go back to later.