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Social Communication Is Great Customer Support
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Social Communication Is Great Customer Support

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Presented at the SMEI 2009 Social Media Road Show, Baltimore, MD …

Presented at the SMEI 2009 Social Media Road Show, Baltimore, MD
Steve Kruskamp, Jr., 1st Mariner Bank

Published in: Business
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Transcript

  • 1. Digital Social Communication Customer Satisfaction, Service, Feedback, and Innovation
  • 2. Customer Service is the New, New Marketing
  • 3. Your customers are talking
  • 4. Why do these conversations matter?
    • Gather information
    • Improve processes
    • Resolve problems
    • Increase brand image
    Offer a higher level of Customer Service.
  • 5.  
  • 6.  
  • 7.  
  • 8.  
  • 9.  
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  • 12.  
  • 13.  
  • 14.  
  • 15.  
  • 16.  
  • 17. or bust!
  • 18.  
  • 19. Thank You! Questions?
    • Steven Kruskamp Jr.
    • eCommerce Marketing Manager, Officer
    • 1st Mariner Bank
    • twitter.com@stevekruskamp
    • [email_address]
    • facebook.com/stevekruskamp
    • delicious.com/stevekruskamp
    • Google # (410) 575-3567

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