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Social Communication Is Great Customer Support
 

Social Communication Is Great Customer Support

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Presented at the SMEI 2009 Social Media Road Show, Baltimore, MD

Presented at the SMEI 2009 Social Media Road Show, Baltimore, MD
Steve Kruskamp, Jr., 1st Mariner Bank

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    Social Communication Is Great Customer Support Social Communication Is Great Customer Support Presentation Transcript

    • Digital Social Communication Customer Satisfaction, Service, Feedback, and Innovation
    • Customer Service is the New, New Marketing
    • Your customers are talking
    • Why do these conversations matter?
      • Gather information
      • Improve processes
      • Resolve problems
      • Increase brand image
      Offer a higher level of Customer Service.
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    • or bust!
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    • Thank You! Questions?
      • Steven Kruskamp Jr.
      • eCommerce Marketing Manager, Officer
      • 1st Mariner Bank
      • twitter.com@stevekruskamp
      • [email_address]
      • facebook.com/stevekruskamp
      • delicious.com/stevekruskamp
      • Google # (410) 575-3567