Smart Ims Presentation 01122009

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Corporate presentation of Smart IMS Services.

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  • Smart Ims Presentation 01122009

    1. 1. © 2009 | Smart IMS, Inc.<br />- Pavan Yogender / Sue RatnamDec 17, 2009<br />
    2. 2. © 2009 | Smart IMS Inc. Do not distribute without permission<br />About Smart IMS<br />Lead by technology experts with more than 30 + years of experience on Finance, Banking, Pharmaceutical and Technology Industry. Incorporated in 1994<br />Team strength 220+<br />Offices located in New Jersey, Canada, KS and Hyderabad, India<br />Ranked# 6 in NJ BIZ – Jan 2009 issue. <br />Recognized in 2009 as one of fast growing privately held companies in America by INC 500|5000<br />Government GSA - Schedule 70 – Multiple Awards<br />Board of Advisors include<br /><ul><li>Dennis Hayes (Inventor of Modem – Hayes Communications)
    3. 3. Shawn Kreloff – (Founder GrayPeak, Opus 360, Sona Mobile – CEO of Predictive Solutions)
    4. 4. Jerry Johnston – MD at Wachovia Bank</li></li></ul><li>Smart IMS Overview - Core Competencies<br />Information management Systems<br />Infrastructure Management <br />Services<br />Intelligence management Solutions<br />Networks, Systems, Security Voice & IP Video<br />Applications, ERP, databases, Quality <br />Assurance & Professional Services<br />Business Ecommerce and Risk Analysis for<br />Capital Markets <br />© 2009 | Smart IMS Inc. Do not distribute without permission<br />
    5. 5. 4<br />Smart IMS Service Delivery Model<br />Reduce Cost<br />Mitigate Risks<br />Support Emerging Technologies<br />Center of Excellence<br />Align IT with Business<br />Global Reach<br />Field Services<br /><ul><li>USA
    6. 6. INDIA
    7. 7. UK
    8. 8. Tokyo
    9. 9. HK
    10. 10. ROW – Leverage Partners
    11. 11. Singapore
    12. 12. India
    13. 13. Sydney</li></ul>© 2009 | Smart IMS Inc. Do not distribute without permission<br />
    14. 14. IT Services<br />Project<br />Management<br />Product<br />Maintenance<br />Requirements<br />Management<br />SW<br />Development<br />Quality <br />Control<br />Databases<br />Business<br />Solutions<br />Design &<br />Architecture<br />Technology<br />Solutions<br />Documentation Practice<br />Customer Support & Management<br />Quality Assurance<br />25-June-2008<br />© 2009 | Smart IMS Inc. Do not distribute without permission<br />
    15. 15. © 2009 | Smart IMS Inc. Do not distribute without permission<br />Infrastructure Services<br />
    16. 16. Infrastructure Management Services<br />Management and Monitoring - Day-2 Operations<br />Proactive and Reactive Management<br />Remotely monitor health for optimum use of infrastructure<br />Applications & Servers<br />WAN, Routers, Switches & Firewalls <br />Custom Reporting, Planning with Metrics and Measurement<br />Moves Adds & Changes for Networks, Users, Systems & VOIP<br />Change & Configuration & Patch management<br />Software upgrades, Anti-Virus Upgrade<br />Intrusion Detection Monitoring<br />HELP DESK SERVICES <br />24x7 technical support<br />Single Point of Accountability and Ownership of Problems<br /> Internal Trouble ticketing system & Web login<br /> Service Level Agreements<br /> Asset tracking and Knowledge Base<br />INTEGRATION SERVICES<br />Network & Systems Design & Implementation<br />Security Design and Audit Solutions<br />Unified Communication<br />VOIP, VIDEO and Messaging<br />© 2009 | Smart IMS Inc. Do not distribute without permission<br />
    17. 17. © 2009 | Smart IMS Inc. Do not distribute without permission<br />Remote Monitoring <br />Smart IMS <br />Tier 1 Support<br />VPN<br />Probe<br />Probe<br />Remote Location<br />Remote Location<br />Remote Agent deployment <br />
    18. 18. © 2009 | Smart IMS Inc. Do not distribute without permission<br />Incident Management<br />Tier 2 <br />Tier 3<br />Customer Location<br />Inform Customer<br />Smart IMS <br />Tier 1 Support<br />Escalation to Tier 2 <br />Trouble shoot / Assess / Resolve<br />Tier-3 – If Required<br />Tracking - Progress<br />Close Issue<br />
    19. 19. © 2009 | Smart IMS Inc. Do not distribute without permission<br />Security Practice <br /><ul><li>Confidentiality Agreements
    20. 20. Non Disclosure & Non Compete Agreements
    21. 21. Master Agreement of Services
    22. 22. Multi Layer Security Architecture
    23. 23. Physical, Application, Group & Network
    24. 24. 128 bit encryption for remote VPN Connectivity
    25. 25. Round-the-clock Vigil
    26. 26. Exhaustive Policies
    27. 27. Comprehensive HR process
    28. 28. Qualified Process owners
    29. 29. Thorough demarcation
    30. 30. Security Compliances
    31. 31. ITSM / ITIL Models
    32. 32. PCI DSS….</li></ul>Security Process<br />
    33. 33. Value Proposition / Advantages<br />© 2009 | Smart IMS Inc. Do not distribute without permission<br />
    34. 34. © 2009 | Smart IMS Inc. Do not distribute without permission<br />Current Management - Support<br />UK / Europe<br />USA<br />Libya<br />India<br />Singapore<br />Australia<br />
    35. 35. © 2009 | Smart IMS Inc. Do not distribute without permission<br />Partners – Presence - On Site <br />UK / Europe<br />USA<br />Libya<br />India<br />Middle East<br />Singapore<br />Venezuela<br />Australia<br />
    36. 36. Few Case Studies<br />© 2009 | Smart IMS Inc. Do not distribute without permission<br />
    37. 37. © 2009 | Smart IMS Inc. Do not distribute without permission<br />Customers – Partial List<br />
    38. 38. © 2009 | Smart IMS Inc. Do not distribute without permission<br />Our Partners<br />
    39. 39. © 2008 | Smart IMS Inc. Do not distribute without permission<br />Thank You<br />Questions<br />

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