Smart Ims Presentation 01122009

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Corporate presentation of Smart IMS Services.

Corporate presentation of Smart IMS Services.

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  • 1. © 2009 | Smart IMS, Inc.
    - Pavan Yogender / Sue RatnamDec 17, 2009
  • 2. © 2009 | Smart IMS Inc. Do not distribute without permission
    About Smart IMS
    Lead by technology experts with more than 30 + years of experience on Finance, Banking, Pharmaceutical and Technology Industry. Incorporated in 1994
    Team strength 220+
    Offices located in New Jersey, Canada, KS and Hyderabad, India
    Ranked# 6 in NJ BIZ – Jan 2009 issue.
    Recognized in 2009 as one of fast growing privately held companies in America by INC 500|5000
    Government GSA - Schedule 70 – Multiple Awards
    Board of Advisors include
    • Dennis Hayes (Inventor of Modem – Hayes Communications)
    • 3. Shawn Kreloff – (Founder GrayPeak, Opus 360, Sona Mobile – CEO of Predictive Solutions)
    • 4. Jerry Johnston – MD at Wachovia Bank
  • Smart IMS Overview - Core Competencies
    Information management Systems
    Infrastructure Management
    Services
    Intelligence management Solutions
    Networks, Systems, Security Voice & IP Video
    Applications, ERP, databases, Quality
    Assurance & Professional Services
    Business Ecommerce and Risk Analysis for
    Capital Markets
    © 2009 | Smart IMS Inc. Do not distribute without permission
  • 5. 4
    Smart IMS Service Delivery Model
    Reduce Cost
    Mitigate Risks
    Support Emerging Technologies
    Center of Excellence
    Align IT with Business
    Global Reach
    Field Services
    © 2009 | Smart IMS Inc. Do not distribute without permission
  • 14. IT Services
    Project
    Management
    Product
    Maintenance
    Requirements
    Management
    SW
    Development
    Quality
    Control
    Databases
    Business
    Solutions
    Design &
    Architecture
    Technology
    Solutions
    Documentation Practice
    Customer Support & Management
    Quality Assurance
    25-June-2008
    © 2009 | Smart IMS Inc. Do not distribute without permission
  • 15. © 2009 | Smart IMS Inc. Do not distribute without permission
    Infrastructure Services
  • 16. Infrastructure Management Services
    Management and Monitoring - Day-2 Operations
    Proactive and Reactive Management
    Remotely monitor health for optimum use of infrastructure
    Applications & Servers
    WAN, Routers, Switches & Firewalls
    Custom Reporting, Planning with Metrics and Measurement
    Moves Adds & Changes for Networks, Users, Systems & VOIP
    Change & Configuration & Patch management
    Software upgrades, Anti-Virus Upgrade
    Intrusion Detection Monitoring
    HELP DESK SERVICES
    24x7 technical support
    Single Point of Accountability and Ownership of Problems
    Internal Trouble ticketing system & Web login
    Service Level Agreements
    Asset tracking and Knowledge Base
    INTEGRATION SERVICES
    Network & Systems Design & Implementation
    Security Design and Audit Solutions
    Unified Communication
    VOIP, VIDEO and Messaging
    © 2009 | Smart IMS Inc. Do not distribute without permission
  • 17. © 2009 | Smart IMS Inc. Do not distribute without permission
    Remote Monitoring
    Smart IMS
    Tier 1 Support
    VPN
    Probe
    Probe
    Remote Location
    Remote Location
    Remote Agent deployment
  • 18. © 2009 | Smart IMS Inc. Do not distribute without permission
    Incident Management
    Tier 2
    Tier 3
    Customer Location
    Inform Customer
    Smart IMS
    Tier 1 Support
    Escalation to Tier 2
    Trouble shoot / Assess / Resolve
    Tier-3 – If Required
    Tracking - Progress
    Close Issue
  • 19. © 2009 | Smart IMS Inc. Do not distribute without permission
    Security Practice
    • Confidentiality Agreements
    • 20. Non Disclosure & Non Compete Agreements
    • 21. Master Agreement of Services
    • 22. Multi Layer Security Architecture
    • 23. Physical, Application, Group & Network
    • 24. 128 bit encryption for remote VPN Connectivity
    • 25. Round-the-clock Vigil
    • 26. Exhaustive Policies
    • 27. Comprehensive HR process
    • 28. Qualified Process owners
    • 29. Thorough demarcation
    • 30. Security Compliances
    • 31. ITSM / ITIL Models
    • 32. PCI DSS….
    Security Process
  • 33. Value Proposition / Advantages
    © 2009 | Smart IMS Inc. Do not distribute without permission
  • 34. © 2009 | Smart IMS Inc. Do not distribute without permission
    Current Management - Support
    UK / Europe
    USA
    Libya
    India
    Singapore
    Australia
  • 35. © 2009 | Smart IMS Inc. Do not distribute without permission
    Partners – Presence - On Site
    UK / Europe
    USA
    Libya
    India
    Middle East
    Singapore
    Venezuela
    Australia
  • 36. Few Case Studies
    © 2009 | Smart IMS Inc. Do not distribute without permission
  • 37. © 2009 | Smart IMS Inc. Do not distribute without permission
    Customers – Partial List
  • 38. © 2009 | Smart IMS Inc. Do not distribute without permission
    Our Partners
  • 39. © 2008 | Smart IMS Inc. Do not distribute without permission
    Thank You
    Questions