The document describes the services provided by Game Center Group (GCG), a company that offers fully integrated customer support solutions for gaming companies. GCG provides community moderation, customer support tools, quality assurance testing, and other services to help gaming companies improve their games and customer experience. Their services include phone support, chat, knowledge bases, billing support, game testing, and more. They have experience supporting various gaming companies and offer competitive pricing and scalable support solutions.

1. “Gamers Supporting Gamers”
www.gamecentergroup.com

2. • Community Moderation
• Tools
• Customer Support/CRM
• Quality Assurance

3. • Fully Integrated Solution
• Email/Ticket – ID tracking, auto-response, registered
user feature
• Chat – On/off features, historical db, highly integrated
• Telephone – Toll free, VoIP, PRI, full SLA reporting
• Knowledgebase – Smart answer, statistical data,
hierarchy categorization

4. • Enterprise Help DeskPlatform & Support Suite Lite
• Hosted Solution - 99.9999 uptime, Apache based,
extremely reliable
• Knowledgebase Management – Content updates, patches,
genre specific – All inclusive
• High degree of game integration, forum management, CS
management

5. • Technical support – Installation, patch/updates
• Billing Support – Account management
• In-Game Support – Game Master, TOS/EULA, COPPA
Compliant, event management
• Forum - Community standards enforcement

6. • Game Testing – Test plans, regression test, build test,
in-game system sanity check
• Platform Testing– Billing, login/session, CRM test
• Compatibility Testing – Robust reporting, multiple
configurations, variety of bug track tools

7. • Atari
• Evernote
• Southpeak Interactive – All titles
• THQ - Saints Row Facebook & UFC Facebook
• Live Gamer – Live Gamer Exchange
• Cybersports, LTD. – Football Soccerstars
• Realtime Worlds, LTD.
• Kixeye

8. • Extremely competitive rates & pricing options
• Low rate guarantee
• No PBX or telephony equipment purchases
• Experience – 30 years of MMO/online experience
• Domestic facility based professional services
• Turn-key solution includes tools, labor and expertise to
prepare for launch and beyond
• No HR headaches
• US based support, US quality & standards
• Scalability – ramp up or down very easily
• Overhead cost reduction – no computers, software,
facilities to purchase or lease

9. • The answer really depends on the type of service you
are offering especially when it comes to billing.
Providing phone support for a subscription or micro-
transaction based service is absolutely imperative and is
expected by the consumer. If your service provider is
steering you away from this then they are not a full-
service provider and don’t have your customers best
interest in mind. Don’t worry about having to purchase
or lease expensive telephone equipment. The good
news is that GCG has invested in a rock solid telephony
solution and stands ready to help your paying
customers.

10. “We don’t make the games…we make
your game better”………….