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Understanding e government in kortrijk
 

Understanding e government in kortrijk

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his report summarises the e-government context in Kortrijk, based on interviews with staff from the city, and identifies factors that they feel shape their local e-government context and their ...

his report summarises the e-government context in Kortrijk, based on interviews with staff from the city, and identifies factors that they feel shape their local e-government context and their involvement in the Smart Cities project. The local e-government environment varies tremendously across the North Sea Region of the EU, with municipal strategies being shaped by very different national, regional and local policy contexts and political and technological agendas. This is the fourth of a series of six reports summarising the local e-government environment in six municipalities from six different countries who are participating in the Smart Cities Interreg IVb project.

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    Understanding e government in kortrijk Understanding e government in kortrijk Document Transcript

    • Understanding e-governmentin KortrijkSummary & ContextThe local e-government environment varies tremendously across the North Project Context MapSea Region of the EU, with municipal strategies being shaped by very differentnational, regional and local policy contexts and political and technological No.4agendas. This series of reports summarises the local e-governmentenvironment in six municipalities from six different countries who areparticipating in the Smart Cities Interreg IVb project. The reports allow projectpartners to review their local e-government context, and helps us identifyto common factors across project partners, along with areas of differencebetween partners. This report summarises the e-government context inKortrijk, based on interviews with staff from the city, and identifies factors thatthey feel shape their local e-government context and their involvement in theSmart Cities project.The document serves two purposes. Firstly, it allows project partners tounderstand the context that they are operating in. Secondly, it helps us seecommon factors across partners and also areas of difference (to help usunderstand where different approaches to similar work) Key Facts:As well as a narrative description of the context, this report contains twodiagrams and a supporting table: Kortrijk • The main policy drivers for Kortrijk City City Council within • Those projects most relevant to Smart Cities in Kortrijk West Flanders Province, • Details of the entities mentioned including links to source material, in in the autonomous Flanders English where available. Region, in the Belgium (a strongly federal kingdom).The information in this document is derived from publically available descriptionssupplied by Kortrijk and Leiedal, supplemented by desk-based research. Populations: City – 74 000The Smart Cities project West Flanders – 1 130 000 Flanders – 6 162 000Figure 1 illustrates the organisations that Kortrijk has identified as being Belgium – 10 828 000significant to the City’s involvement in the Smart Cities project, showing thestrategies and driversThe main top level driver for Kortrijk’s participation in the project (along withall project partners) is INTERREG IVB North Sea, funded by the EuropeanUnion (EU).The INTERREG initiative is designed to strengthen economic and socialcohesion throughout the European Union, by fostering the balanceddevelopment of the continent through cross-border, transnational andinterregional cooperation. A principal aim of the Programme is to expand thescope of territorial cooperation and focus on high quality projects in innovation,the environment, accessibility, and sustainable and competitive communities.The 2007-2013 Programme connects regions from seven countries around theNorth Sea, incorporating policy level planning and the long lasting and tangibleeffects of projects. The North Sea Region Programme 2007-2013 workswith cutting edge policy areas in regional development through transnationalprojects. E-CLIC is another relevant INTERREG project, although Kortrijkciity itself is not taking part, HO-WEST (see overleaf) is, so E-CLIC has beenincluded as part of the project context.
    • Regional Development Europe INTERREG IVB European Union STORK Build eSociety Promote ICT Common eGov Knowledge Region Belgium Strategy ICT Ministry FEDICT E-ID R&D and eResearch Actieplan Promoting e-business Vlaanderen i2010 Increase e-Government Reduce digital divide Flanders EWI Flemish Government Municipal MEMORI VVP Decree VVSC VICTOR CORVE Regional HO-West, HO-Gent ECLIC Development Leiedal eGov Academics Kortrijk Area Aging Workforce Support eGovernment Modernisation Digital Divide Smart Cities Stad Kortrijk Knowledge Transfer Support Changes Improved comms 12 other towns Fig 1:Main drivers underpinning Kortrijk’s involvement
    • Smart Cities is one of the projects funded through the programme. The generalaim of the Smart Cities project is to create an innovation network betweengovernments and academic partners leading to excellence in the domain of thedevelopment and take-up of e-services.Kortrijk’s involvement in the project’s work is divided between 3 work packages:customer services (WP3), wireless services (WP4) and customer profiling (WP5)National level - BelgiumWith its common e-government strategy the Belgian government is aimingto create a single virtual Public Administration while respecting the privacy ofusers, as well as the specificities and competences of all Government bodies andadministrative layers. Its main objective is to improve public service delivery forcitizens and businesses by rendering it faster, more convenient, less constrainingand more open.One aspect of this is the European STORK project which aims at establishinga trans-national eID Interoperability Platform that will allow citizens to establishnew e-relations across borders, just by presenting their national eID. It providesthe strategic framework that the eID programme in Belgium is developing within.Flanders RegionThe regional strategic framework has been set out by Actieplan Vlaandereni2010, which is the responsibility of EWS, the department for Economy, Scienceand Innovation.The Flemish eGovernment coordination unit (CORVE) is tasked with developingand underpinning ICT-projects for an accessible, demand-driven, simplified andintegrated public service. A component of the Flemish public administration,CORVE provides its services to the Authorities of Flanders, provinces andmunicipalities. eGovernment is the responsibility of Flemish Minister forAdministrative Affairs.Delivery of eGovernment is coordinated by VVP, the Union of Flemish Provincesand VVSG, Union of Flemish Cities & Municipalities, supported by VICTOR, theFlemish ICT-workers’ organization.KortrijkFigure 2 illustrates how within the Smart Cities project, Kortrijk is active in threeworkpackages, often in conjunction with Intercommunale Leiedal.WP3 processes workstream: An internal project is describing the processesin the city; priorities of the work include transfer of knowledge as staff retire,support for changes in the organisation and improving communication. Thereis also a need to meet the obligations in the new municipal decree (Flemishlegislation).Digitising services has begun, starting with the booking of sport services(recreatex), which is being developed in conjunction with a specialist vendor. The1777 contact centre project aims to make it easier for citizens to connect toservice. A staged approach is planned, starting with three existing service points‘werk aan de weg’ (road infrastructure & mobility), ‘rap en rein’ (environmentalproblems) and ‘general’ answering frontline questions on peoples administration.Work is starting on a pilot online authentication system for city council members,using a digital ID card to give access to the intranet, especially the e-decisionsoftware, with the digitalised decision flow of the city. The FEDICTs’ authenticationsoftware is used.
    • There is an ongoing midware programme to share services between the existing functional silos in Kortrijk, starting with the procurement for a shared address book and a single MyPage type site for citizens. Partners for this first step are Leiedal and different other municipalities and cities (such as Sint- Niklaas, Roeselare, Gent). The midware uses POGO for the exchange of contact information without keeping records centrally. Pogo – persons and organisations online - is not a central database, it is an information model and an exchange format, on a similar model to that used in the STORK project. It only contains shared contact data. Common eGov FEDICT STORK Strategy Flanders Municipal Government decree eID CORVE Programmes & Local campuses Projects Strategy Eduroam/Link Smart Cities Hotspot Network WP4 Unit Support eGovernment Digital Smart Cities Divide WP5 Leiedal Midware Improved Communications POGO Kortrijk myPage Knowledge tfr Digitising Support Changes Services Contact Centre: Smart Cities ICT Directie 1777 WP3 Fig 2:Projects most relevant to Smart Cities for Kortrijk
    • Leiedal developed a new website (Parko, www.parko.be) about parking in Kortrijkusing GIS information and the Govmaps infrastructure and intends to extend it toother geolocated services.Figure 2 also shows that, as part of WP4, the hotspot network is being developedto link to the university campuses in the city (HO-WEST and HO-GENT), Eduroaminternet access will be offered by the end of the year to students that connectto the hotspot network in the city, providing a service to visitors of the city. Ajoint platform with the digital tourist kiosks (described in WP5 below) is beingdeveloped.Working together in creating customer-focused electronic service solutionsKortrijk, MEMORI and Leiedal’s, developed the “Zeg ons hoe het kan” (Tell us howit can be done) website to invite customers to co-design municipal and regionalelectronic services by collecting user stories to get lead to ideas for improvingexisting services, or re-engineering existing services, or inventing new services.This will be combined with Customer profiling work, which includes surveys ofthe sites users, and more detailed work with people that use the sport servicesof the city.Another theme is the digital divide (Digitale Kloof), which digital signage is seenas one route to reducing. A network of indoor and outdoor screens and digitalkiosks has been set up to communicate with visitors and citizens, with furtherexpansion planned.Source informationThe table below gives descriptions projects and bodies related to Kortirjk’sinvolvement in Smart Cities, together with links for further information (some maybe in Dutch and/or French). Name: Smart Cities Table 1 www.smartcities.info Details of significant entities The project aims to understand which e-services services work best and why; it will facilitate transfer of e-Government successes across national borders; it will identify and support the real transformational impacts of such transfer of good practices on local government; it will equip decision makers with the knowledge and ambition to achieve further innovation in the delivery of e-enabled public services; and will engage national authorities in this ambition. At the European level, the project will support the creation and growth of communities of practice across the NSR building organisational commitment to and capacity for inter- regional government service sharing. Smart Cities will raise the bar in many aspects.
    • Name: INTERREG IVB North Seawww.northsearegion.eu/ivb/homeThe Interreg initiative is designed to strengthen economic and social cohesion throughoutthe European Union, by fostering the balanced development of the continent throughcross-border, transnational and interregional cooperation.The North Sea Region Programme 2007-2013 works with cutting edge policy areas inregional development through transnational projects.A principal aim of the Programme is to expand the scope of territorial cooperationand focus on high quality projects in innovation, the environment, accessibility, andsustainable and competitive communities.The 2007-2013 Programme connects regions from seven countries around the North Sea,incorporating policy level planning and the long lasting and tangible effects of projects. Name: E-CLICwww.e-clic.euProject building a cluster in the North Sea Region in the area of broadband services,media technology, broadband systems, usability and testing, while maintaining a balancebetween competencies, industry and academia.The consortium brings together 16 partners from six member states.The partners have considerable expertise and experience in the fields of interest toE-CLIC, and the project combines a unique set of partner skills. Name: STORKwww.eid-stork.euSecure idenTity acrOss boRders linked. The aim of the STORK project is to establish aEuropean eID Interoperability Platform that will allow citizens to establish new e-relationsacross borders, just by presenting their national eID.Cross-border user authentication for such e-relations will be applied and tested bythe project by means of five pilot projects that will use existing government servicesin EU Member States. In time however, additional service providers will also becomeconnected to the platform thereby increasing the number of cross-border servicesavailable to European users. Name: FEDICTwww.fedict.belgium.beBelgian Federal ICT-ministry Name: Common eGov Strategywww.epractice.eu/en/document/288179www.fedict.belgium.be/nl/binaries/Resolution_eGov_Congress_Final_NL_tcm167-16731.pdfThe Belgian eGovernment strategy aims to create a single virtual Public Administrationwhile respecting the privacy of users, as well as the specificities and competences of allGovernment bodies and administrative layers.Its main objective is to improve public service delivery for citizens and businesses byrendering it faster, more convenient, less constraining and more open.
    • Name: E-ID (electronic identity card)www.eid.belgium.beThe electronic identity card fits in the overall e-Government policy or the “electronicadministration”. The latter includes the development of an IT infrastructure and takinginitiatives for administrations and citizens to information and communications technologyfor its actions. Name: KORTOMwww.kortom.beFlemish government communications organanisation. Name: EWIwww.ewi-vlaanderen.be/enFlemish department of Economy, Science and Innovation. Name: Local Government OrganisationsVVP: www.vlaamseprovincies.beVVSG: www.vvsg.beVVP is the Union of Flemish Provinces and VVSG the Union of Flemish Cities &Municipalities. Name: CORVEwww.corve.beThe Flemish eGovernment coordination unit (CORVE) is tasked with developing andunderspinning ICT-projects for an accessible, demand-driven, simplified and integratespublic service. It provides its services to the Authorities of Flanders, provinces andmunicipalities. eGovernment is the responsibility of Flemish Minister for AdministrativeAffairs, Local and Provincial Government, Civic Integration, Tourism and the VlaamseRand, Geert Bourgeois. Name: HO-GENTwww.english.hogent.beUniversity College Gent. Largest Hogeschool in Belgium, with associated collegecampus in Kortrijk Name: HO-WESTwww.howest.beUniversity College West Flanders. Autonomous Higher Education Institution, one of theleading providers of higher education in West Flanders. Today more than 4500 full-time students are enrolled at Howest pursuing 22 Bachelors and 7 Masters covering awide range of disciplines, with emphasis on high quality and practice-oriented courses.Howest consists of four campuses situated in Bruges and Kortrijk.
    • Name: Intercommunal Leiedal www.leiedal.be Leiedal is the joint municipal association of the thirteen municipalities of Kortrijk for the socio-economic and spatial development of the member municipalities and regional guides. Operates a series of eGovernment Academies and Ateliers as part of its mission to share knowledge. Name: Kortrijk www.kortrijk.be Kortrijk Municipality, West Flanders Name: V-ICT-OR www.v-ict-or.be Flemish ICT-workers’ organization Name: MEMORI www.memori.be/indexEN.php A research centre associated with the University of Mechelen. In Belgium, MEMORI is the leading research institute in the field of public communication. www.smartcities.info www.epractice.eu/community/smartcitiesThe Smart Cities project is creating an innovation network between cities and academicpartners to develop and deliver better e-services to citizens and businesses in the NorthSea Region. Smart Cities is funded by the Interreg IVB North Sea Region Programme of theEuropean Union.Smart Cities is PARTLY funded by the Interreg IVB North Sea Region Programme of theEuropean Union. The North Sea Region Programme 2007-2013 works with regionaldevelopment projects around the North Sea. Promoting transnational cooperation, theProgramme aims to make the region a better place to live, work and invest in. 9 781907 576140