Understanding e government in karlstad

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his report summarises the e-government context in Karlstad, based on interviews with staff from the city, and identifies factors that they feel shape their local e-government context and their involvement in the Smart Cities project. The local e-government environment varies tremendously across the North Sea Region of the EU, with municipal strategies being shaped by very different national, regional and local policy contexts and political and technological agendas. This is the third of a series of six reports summarising the local e-government environment in six municipalities from six different countries who are participating in the Smart Cities Interreg IVb project.

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Understanding e government in karlstad

  1. 1. Understanding e-governmentin KarlstadSummary & ContextThe local e-government environment varies tremendously across the NorthSea Region of the EU, with municipal strategies being shaped by very differentnational, regional and local policy contexts and political and technological Project Context Mapagendas. This series of reports summarises the local e-government environmentin six municipalities from six different countries who are participating in the No.3Smart Cities Interreg IVb project. The reports allow project partners to reviewtheir local e-government context, and helps us identify to common factorsacross project partners, along with areas of difference between partners. Thisreport summarises the e-government context in Karlstad, based on interviewswith staff from the Kommun, and identifies factors that they feel shape theirlocal e-government context and their involvement in the Smart Cities project.In meeting these aims, the report draws upon two diagrams and a supportingtable, these being: • The main policies underpinning Karlstad’s involvement; • Those projects supporting Karlstad’s involvement in Smart Cities; • The source material underpinning Karlstad’s involvement in theSmart Cities project and supporting them as drivers for change.The information in this document is derived from publicly available descriptionssupplied by Karlstad and the University. Key Facts:The Smart Cities project KarlstadFigure 1 illustrates the organisations that Karlstad has identified as being City Council (Kommun)significant to the City’s involvement in the Smart Cities project. within Värmland County, in unitary state (Sweden).The main top level driver for Karlstad’s participation in the project (along withall project partners) is INTERREG IVB North Sea, funded by the European Populations:Union (EU). The INTERREG initiative is designed to strengthen economic City – 84 000and social cohesion throughout the European Union, by fostering the balanced Värmland County – 277 000development of the continent through cross-border, transnational andinterregional cooperation. A principal aim of the Programme is to expand the Sweden – 9 341 000scope of territorial cooperation and focus on high quality projects in innovation,the environment, accessibility, and sustainable and competitive communities.The 2007-2013 Programme connects regions from seven countries around theNorth Sea, incorporating policy level planning and the long lasting and tangibleeffects of projects. The North Sea Region Programme 2007-2013 workswith cutting edge policy areas in regional development through transnationalprojects.Smart CitiesThis is one of the projects funded through the programme. The general aim ofthe Smart Cities project is to create an innovation network between governmentsand academic partners leading to excellence in the domain of the developmentand take-up of e-services. The city’s involvement in the project’s work is focussedon one work package: customer services (WP3). Karlstad is not taking part inthe wireless services workpackage (WP4) nor customer profiling (WP5). E-CLICis another relevant INTERREG project, Although Karlstad Kommun itself is nottaking part, Värmlands region and Karlstad University are, so E-CLIC has beenincluded as part of the project context
  2. 2. Europe European Union Regional Development INTERREG IVB Efficiency and cost SIS Standards savings Compliance ITIL Improved customer services Sweden eGovernment Strategy for Central Delegation Government Government agencies ESV Action plan for Municipal Associations eGovernance Sambruk CommITS SKL Single face to industry Economic Devel Region Environment Värmland Culture County Admin Board Economic Devel eHealth in E-CLIC Region Värmland Customer service Compare Ease of use Electronic forms Secure login KAU Karlstad City of Karlstad Action Plan 2009 - 2011 Smart Cities Fig 1: Main policy drivers for City of KarlstadNB All items are linked to or supporting Smart Cities
  3. 3. Smart Cities is one of the projects funded through the programme. The generalaim of the Smart Cities project is to create an innovation network betweengovernments and academic partners leading to excellence in the domain of thedevelopment and take-up of e-services.The city’s involvement in the project’s work is focussed on one work package:customer services (WP3). Karlstad is not taking part in the wireless servicesworkpackage (WP4) nor customer profiling (WP5).E-CLIC is another relevant INTERREG project, Although Karlstad Kommun itselfis not taking part, Värmlands region and Karlstad University are, so E-CLIChas been included as part of the project context. Fig 2: eGovernment Projects most relevant to Smart Cities for Karlstad. Delegation SIS Programmes & KAU Projects Strategy Citizen Communication Unit Standards Compliance eOffice Citizen oriented organisational Karlstad development Kommun Customer Contact Centre Action Plan 2009-2011 IT Department Website Personalised login karstad.se Task-based Services Service Catalog Enhanced Services Smart Cities WP3
  4. 4. Värmland County The main responsibility of the Värmland County Council is to provide medical and dental care services for the inhabitants and visitors. It is responsible for delivery of e-health, which is the biggest driving force in Sweden when it comes to developing a base on which to construct more advanced e-services. The county also provides a infrastructure for local organisation of services, including Värmland Region, the public body responsible for promoting regional development in Värmland. The general aims are to create competitiveness and sustainable growth through initiating, coordinating and supporting regional development. The organisation, which was founded in May 2001, consists of 16 municipalities and the County Council of Värmland. The County Administrative Board implements decisions made by parliament and the government. An increasing level of the Board’s work is concerned with influencing the factors that form the basis for economic development and employment, better protection for the environment and the conservation of cultural heritage. Karlstad As Figure 2 shows, the involvement of the municipality of Karlstad Kommun in the project is led by the e-office of its IT department. Projects/drivers relevant to Smart Cities are Personalised login, Task-based services, Service Catalogue and Enhanced services. Karlstad’s Citizen Communication project aims to support Karlstad municipality’s communication with its citizens through different channels such as contact centres, website and e-services. It coordinates the development of the e-Office (which links directly with the Smart Cities project) and the customer contact centre and the municipal website, Karlstad.se. At the local level, Compare, the IT cluster of Karlstad, plays an important role in development. It consists of around 100 companies, which together offer a broad range of competence that stretches from products to usability research and telecom consulting. The cluster contains large international groups and small family businesses. Source information The table below gives descriptions of projects and bodies related to the Karl- stad City’s involvement in Smart Cities, together with links for further information (some may be in Swedish). Table 1 Name: Smart CitiesDetails of significant entities www.smartcities.info The project aims to understand which e-services work best and why; it will facilitate transfer of e-Government successes across national borders; it will identify and support the real transformational impacts of such transfer of good practices on local government; it will equip decision makers with the knowledge and ambition to achieve further innovation in the delivery of e-enabled public services; and will engage national authorities in this ambition. At the European level, the project will support the creation and growth of communities of practice across the NSR building organisational commitment to and capacity for inter- regional government service sharing. Smart Cities will raise the bar in many aspects.
  5. 5. Name: INTERREG IVB North Seawww.northsearegion.eu/ivb/homeThe Interreg initiative is designed to strengthen economic and social cohesionthroughout the European Union, by fostering the balanced development of thecontinent through cross-border, transnational and interregional cooperation.The North Sea Region Programme 2007-2013 works with cutting edge policyareas in regional development through transnational projects.A principal aim of the Programme is to expand the scope of territorialcooperation and focus on high quality projects in innovation, the environment,accessibility, and sustainable and competitive communities.The 2007-2013 Programme connects regions from seven countries around theNorth Sea, incorporating policy level planning and the long lasting and tangibleeffects of projects. Name: E-CLICwww.e-clic.euProject building a cluster in the North Sea Region in the area of broadbandservices, media technology, broadband systems, usability and testing, whilemaintaining a balance between competencies, industry and academia.The consortium brings together 16 partners from six member states.The partners have considerable expertise and experience in the fields ofinterest to E-CLIC, and the project combines a unique set of partner skills. Name: The Swedish governmentwww.regeringen.se Name: Action Plan for e-Governance (Handlingsplan för eFörvaltning)www.regeringen.se/sb/d/8595The document highlights the prioritised policy areas until 2010, indicates theresponsible Government departments and defines the necessary coordinationwith municipalities and regions (county councils).The primary objective of the action plan is for Sweden to regain a leadingposition within the eGovernment area by 2010 by having ‘the world’s simplestAdministration’ (http://www.epractice.eu/node/281686) Name: eGovernment Delegationwww.en.edelegationen.seEstablished to strengthen the development of e-government and create goodopportunities for inter-agency coordination. The e-delegation will coordinatethe IT-based development projects of government agencies and follow up theirimpact on citizens, business operators and public administration employees.A further task of the e-delegation is to coordinate specific IT standardisationissues and assist the Government in the international work in this area.
  6. 6. Name: Kammarkollegietwww.kammarkollegiet.seThe Legal, Financial and Administrative Services Agency. Name: ESVwww.esv.seThe Swedish National Financial Management Authority. Name: SKL Swedish Association of Local Authorities and Regionswww.skl.seSALAR is an employer’s organization for municipalities, county councils andregions. We look after the interests of our members and offer them support andservices.We raise issues, act decisively and enlighten public opinion.Our mission is to provide municipalities, county councils and regions with betterconditions for local and regional self-government. Our vision is to develop thewelfare system and its services. Name: Sambrukwww.sambruk.seMunicipalities for Joint Development of e-Services. Name: KommITSwww.kommits.seICT in small and medium sized municipalities. Name: SISwww.sis.seSwedish Standards Institute For Swedish companies and organisations, it canbe essential to be aware of, to be involved in and to influence developmentsin their respective markets. This happens through SIS - lobbying/trainingorganisation. Name: Carelinkwww.carelink.seUnified IT services in health-care.
  7. 7. Name: Compare www.compare.se Compare, the IT cluster of Karlstad, Sweden, consists of approx 100 companies, offering a broad range of competence that stretches from products to usability research and telecom consulting. The cluster contains large international groups and small family businesses. Name: Karlstad Municipality (Kommun) www.karlstad.se Responsible for areas including • Environment, Housing & Traffic • Children & Education • Caring & Support • Culture & Leisure • Tourism & Conference • Business & establishment Name: Citizen communication project The project aims to support Karlstad municipality’s communication with its citizens through different channels such as contact centres, website and e-services. Name: Karlstad University www.kau.se Karlstad University is providing research in business and service development. They are dealing with the use of business process modelling, goal modelling, launching and adoption of e-services, indicators and measurements according to e-services and service logic. www.smartcities.info www.epractice.eu/community/smartcitiesThe Smart Cities project is creating an innovation network between cities and academicpartners to develop and deliver better e-services to citizens and businesses in the NorthSea Region. Smart Cities is funded by the Interreg IVB North Sea Region Programme of theEuropean Union.Smart Cities is PARTLY funded by the Interreg IVB North Sea Region Programme of theEuropean Union. The North Sea Region Programme 2007-2013 works with regionaldevelopment projects around the North Sea. Promoting transnational cooperation, theProgramme aims to make the region a better place to live, work and invest in. 9 781907 576133

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