Your SlideShare is downloading. ×
Demanding Times
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Demanding Times

266
views

Published on

a Scottish perspective on the challenges faced by the public sector and reform proposed to meet these challenges. In particular the presentation will assess if collaboration, shared services, new …

a Scottish perspective on the challenges faced by the public sector and reform proposed to meet these challenges. In particular the presentation will assess if collaboration, shared services, new ways of working and technology can support better outcomes for customers and citizens.

Published in: Technology, Spiritual, Business

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
266
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. SMARTERCITIESSMARTERSERVICES
    Demanding Times
    Simon Haston
    Change Lead
    Improvement Service
    Scotland
  • 2. Demanding Times...this is real!!!
    .
    £2.8 billion
  • 3. Demanding Times...on top of this...
    .
  • 4. Demanding Times...what we use to do..
    .
  • 5. Demanding Times...radical change?
    Solving problems not managing problems – prevention
    Give people what they need – personalisation
    Whole system approach – collaboration
    Focus: Single Outcome Agreements
  • 6. Demanding Times...creating headroom...
    External
    Internal
    Customer First
    New ways of working
  • 7. Demanding Times...maybe not..
    “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” - Winston Churchill