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As smart cities embrace and deploy innovative technology embedded in public spaces, residents voices need to be represented. To prevent disconnect between residents and their city’s technology, broad engagement is key — not only to inform residents of innovations, but to take inventory of public concerns and questions associated with them.
The purpose of this report is to describe the civic engagement and resident feedback collection process associated with a new Internet of Things (IoT) initiative in Chicago: The Array of Things. This report outlines the methods, decisions, and philosophies that went into this effort to increase Chicagoans’ engagement and involvement with smart city technology. Since the deployment of Internet of Things is so timely for cities around the world, we’ve shared the lessons we gleaned from our work. We hope this information can be of service to similar projects in other cities.