IS Research: Research Issues and Theoretical               Foundations                    Seminar presented by            ...
AgendaOverview of IS researchSome key research agendas in IS researchIS implementationIS and strategyIS and e-democracyIS ...
Sample papers: MIS Quarterly June 2012The Asymmetric Benefits of Relational Flexibility:Evidence from Software Development...
Phenomena and context of IS researchIndividualuse, motivation, affect, powerProjectmanagement, control, performance, SA&D,...
IS research is multi-disciplinaryPsychologymotivation, performance, changeSociologyinstitutionalization, structure, transf...
IS research is multi-methodCase studiesSurveysTime series dataExperimentsSimulations                                    6
Agenda for IS implementation researchHow can IS applications be more   effectively implemented?                           ...
Classical IS implementation success modelYetton, Sharma and Southon, JIT 1999 (adapted from Leonard-Barton and Deschamps, ...
TMS and IS implementation success          Sharma and Yetton, MISQ 2003   9
Training and IS implementation success              Sharma and Yetton, MISQ 2007   10
Configuration effects in implementation    MIT90s configurational model (Adapted from Scott Morton, 1991)              Sha...
Implementation of elemental change                                            Technology upgrade                          ...
Implementation of sequential change                                              Payment system                           ...
Implementation of reciprocal and sequential change                                                     Budgeting system   ...
Interdependence effects on implementation costsT = Technology; I = Individual roles and skills; M = Management processes; ...
Implications for EHR implementationEHR: key infrastructure for health care deliveryHighly institutionalized environmentCom...
EHR implementation success model         Sharma, ARC Research Proposal 2012                                              17
Agenda for IS in decision-making research         How does IS affect          decision-making,     decision-making process...
Key issues IS & decision-making research IS key infrastructure for decision-making dashboards, business intelligence, data...
Agenda for research into IS developmentHow can we develop IS applications        more successfully?Design and development ...
Factors Affecting Budget Overrun                               Budget                                   End-user  Newness ...
Model of IS Project Success    Budget Overrun                            Scope CompletionPerformance driven IS project man...
Agenda for IS-strategy research     How does IS affectorganisational performance,  innovation performance,  organisational...
Key issues in IS-strategy researchOrganisational performancecompetitive advantage, business value of ITInnovation performa...
IS strategy and organizational performance               Sharma and Shanks, AMCIS 2011                                    ...
Agenda for e-democracy researchHow does the design of IS artifacts   underpinning e-democracy have an impact on the outcom...
Theoretical issuesIS key infrstructure for e-democracyDiscourse theorylong, equal and open collective deliberation would  ...
Practical resolutionParticipation-limiting structuresprocedures (rules) that limit participation and impose  justifiable l...
Investigating effect of P-L structures                          e-democracy outcomesParticipation-            • process ef...
Centre for Business and Social Innovation “technology-enabled business and social innovation” “Associate Professor Katina ...
Centre for e-Health“focus on innovative areas in health informaticsand e-health research, especially areascapitalizing on ...
Centre for Socio Technical IS“researching the IS development activities ofsystem analysis and design … modellingtechniques...
Centre for Digital Ecosystems“National Smart Infrastructure Award in recognitionof their innovative approach to investigat...
So, what is IS research?Very broad research agendasome common themesImplications of IS for the social, business,organisati...
SMART-SISAT joint research themes“to provide the data and analytical capabilityto successfully create and execute a nation...
Questions            36
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SMART Seminar: Information Systems Research Issues and Theoretical Foundations

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A SMART Seminar delivered on July 9, 2012 by Associate Professor Rajeev Sharma from the School of Information Systems and Technology at the University of Wollongong.

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SMART Seminar: Information Systems Research Issues and Theoretical Foundations

  1. 1. IS Research: Research Issues and Theoretical Foundations Seminar presented by Rajeev Sharma School of Information Systems and Technology University of Wollongong at SMART Infrastructure Facility University of Wollongong July 9, 2012
  2. 2. AgendaOverview of IS researchSome key research agendas in IS researchIS implementationIS and strategyIS and e-democracyIS and decision-makingIS developmentOverview of SISAT Research CentresSMART-SISAT collaboration 2
  3. 3. Sample papers: MIS Quarterly June 2012The Asymmetric Benefits of Relational Flexibility:Evidence from Software Development OutsourcingEnacting Clan Control in Complex IT Projects: ASocial Capital PerspectiveUnderstanding User Revisions When UsingInformation Systems Features: Adaptive System Useand TriggersEfficiency or Innovation: How Do IndustryEnvironments Moderate the Effects of Firms’ IT AssetPortfoliosToward a New Theory of the Contribution of the ITFunction in Organizations 3
  4. 4. Phenomena and context of IS researchIndividualuse, motivation, affect, powerProjectmanagement, control, performance, SA&D, CASEOrganisationalperformance, competitive advantage, transformationGovernmente-government, e-democracy, surveillanceSocietaltransformation, ethics, power, emancipation, economic 4
  5. 5. IS research is multi-disciplinaryPsychologymotivation, performance, changeSociologyinstitutionalization, structure, transformationManagement, organisational behaviourstrategy, strategic management, governance, changeEconomicscompetition, business valueCybernetics, systems theory 5
  6. 6. IS research is multi-methodCase studiesSurveysTime series dataExperimentsSimulations 6
  7. 7. Agenda for IS implementation researchHow can IS applications be more effectively implemented? 7
  8. 8. Classical IS implementation success modelYetton, Sharma and Southon, JIT 1999 (adapted from Leonard-Barton and Deschamps, 1988) 8
  9. 9. TMS and IS implementation success Sharma and Yetton, MISQ 2003 9
  10. 10. Training and IS implementation success Sharma and Yetton, MISQ 2007 10
  11. 11. Configuration effects in implementation MIT90s configurational model (Adapted from Scott Morton, 1991) Sharma, Yetton and Zmud, I&O 2008 11
  12. 12. Implementation of elemental change Technology upgrade case Change in one (or more) elements No interdependencies among changes No configurational effects Low implementation costs Sharma, Yetton and Zmud, I&O 2008 12
  13. 13. Implementation of sequential change Payment system case Change in multiple elements Interdependencies among changes Moderate configurational effects Medium implementation costs Sharma, Yetton and Zmud, I&O 2008 13
  14. 14. Implementation of reciprocal and sequential change Budgeting system case Change in multiple elements Interdependencies among changes Strong configurational effects High implementation costs Sharma, Yetton and Zmud, I&O 2008 14
  15. 15. Interdependence effects on implementation costsT = Technology; I = Individual roles and skills; M = Management processes; Sc = Structure;Sg = Strategy Sharma, Yetton and Zmud, I&O 2008 15
  16. 16. Implications for EHR implementationEHR: key infrastructure for health care deliveryHighly institutionalized environmentCommonwealth, State, Areasdoctors, nurses, administratorsAdaptation actions at multiple levelsclinics, hospitals, areasintra- and inter-organisational workflowsHigh managerial costs, long processsustained top management effort at multiple levelsNatural experimentopportunities for theory building 16
  17. 17. EHR implementation success model Sharma, ARC Research Proposal 2012 17
  18. 18. Agenda for IS in decision-making research How does IS affect decision-making, decision-making processes, performance of ICT-enabled teams? 18
  19. 19. Key issues IS & decision-making research IS key infrastructure for decision-making dashboards, business intelligence, data warehouses policy decisions, strategic decisions quality of decisions, acceptance of decisions Impact on decision-making processes devolution of decision-making operational decisions vs investment decisions EJIS Special Issue on Transforming decision-making http://www.palgrave- journals.com/ejis/CFP_EJIS_TDM.pdf 19
  20. 20. Agenda for research into IS developmentHow can we develop IS applications more successfully?Design and development of better IS development tools 20
  21. 21. Factors Affecting Budget Overrun Budget End-user Newness Overrun participation Size Technical Strategic difficulties nature + End-userOrg Risks resistance Management commitment Instability Conflict Clear objectives Communication Planning of Objectives Yetton et al., Information Systems Journal 2000 21
  22. 22. Model of IS Project Success Budget Overrun Scope CompletionPerformance driven IS project managementGood planningStable team Active top management supportClarify scope and objectivesCommunicate scope and objectives Resource commitment © Rajeev Sharma, University of Wollongong 22
  23. 23. Agenda for IS-strategy research How does IS affectorganisational performance, innovation performance, organisational structure? 23
  24. 24. Key issues in IS-strategy researchOrganisational performancecompetitive advantage, business value of ITInnovation performancenew product development, co-creation of value, competitive moves, agility, dynamic capabilitiesOrganisational structureboundary of the firm, outsourcing, partnering, strategic alliances, BPR 24
  25. 25. IS strategy and organizational performance Sharma and Shanks, AMCIS 2011 25
  26. 26. Agenda for e-democracy researchHow does the design of IS artifacts underpinning e-democracy have an impact on the outcomes of e-democracy? Sharma, PACIS 2011 26
  27. 27. Theoretical issuesIS key infrstructure for e-democracyDiscourse theorylong, equal and open collective deliberation would deliver consensual and legitimate outcomesSocial choice theoryall voting rules are in conflict with some basic democratic normdemocratic process produces outcomes that are irrational and unstable Sharma, PACIS 2011 27
  28. 28. Practical resolutionParticipation-limiting structuresprocedures (rules) that limit participation and impose justifiable limits on freedom can produce stable and rational social outcomesRepresentative democracy as an examplerules for choosing decision-makersrules for decision-making processesdesigned and emergent rules Sharma, PACIS 2011 28
  29. 29. Investigating effect of P-L structures e-democracy outcomesParticipation- • process efficiencylimiting and • legitimacy of outcomesdecision-making • transparencystructures • political identities• embedded in IS • social preferences• emergent • agency problem • economic prosperity Mediating variables? • citizen welfare Moderating • individual rights, property rights variables? • minority rights Other antecedent • law and order variables? • national security Sharma, PACIS 2011 29
  30. 30. Centre for Business and Social Innovation “technology-enabled business and social innovation” “Associate Professor Katina Michael spoke about the moral and ethical dilemmas of emerging technologies at the inaugural TEDxUWollongong” http://cbsi.uow.edu.au/index.html 30
  31. 31. Centre for e-Health“focus on innovative areas in health informaticsand e-health research, especially areascapitalizing on emerging ICTs”ARC DP: “comparative study of attempts toimplement large-scale EHR systems”ARC LP: “Enhancing patient management atpoint of care using electronic-based clinicalpathways”http://www.uow.edu.au/~lindad/Centre_for_e-Health_Site/Centre_for_e-Health.html 31
  32. 32. Centre for Socio Technical IS“researching the IS development activities ofsystem analysis and design … modellingtechniques to support developmentmethodologies”“Towards agent-oriented approach to a call management system”“Development of a peer-to-peer information sharing system using ontologies”https://ris.uow.edu.au/ris_public/WebObjects/RISPublic.woa/wa/default?group=2385 32
  33. 33. Centre for Digital Ecosystems“National Smart Infrastructure Award in recognitionof their innovative approach to investigating the useof new technologies to measure public transportusage, and the community’s views on the use of thistechnology”“social media website "The Virtual Museum of thePacific" and the "Connected Mobility DigitalEcosystem“http://cde.cs.uow.edu.au/ 33
  34. 34. So, what is IS research?Very broad research agendasome common themesImplications of IS for the social, business,organisational, user and other use contextsinterdependent systems involving ICT, people, work systemsICT as key infrastructure enablerchange, transformation, improvement, success 34
  35. 35. SMART-SISAT joint research themes“to provide the data and analytical capabilityto successfully create and execute a nationalintegrated infrastructure plan for Australia.”policy, strategy, decision-makingtransforming decision-making processessuccessful implementation of ISmanaging IS projects“collaboration with infrastructure planners,designers and researchers”IS-enabled collaboration, virtual team performance 35
  36. 36. Questions 36

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