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The italian’s web portal Linea Amica on the web October 2011
European on line services principles <ul><li>The citizens portal Linea Amica is inspired to european guidelines for egover...
Simple and direct one stop shop Main Title Slider Go to page News in evidence … more news Last news | Most viewed| Recomme...
Simple and direct one stop shop Main Title Slider Go to page News in evidence … more news Last news | Most viewed| Recomme...
A data ecosystem Editing Content editing by operators Interoperability Data exchange based on semantic standards Input DAT...
italia.gov.it searching engine <ul><li>A searching engine developed by italian Government </li></ul><ul><ul><li>Search on ...
Last news <ul><li>Up to date news from Linea Amica editorial staff </li></ul><ul><ul><li>Slider for main titles </li></ul>...
Help <ul><li>Multichannel assistence from Linea Amica contact center </li></ul><ul><ul><li>On line form </li></ul></ul><ul...
Question and answers <ul><li>Encyclopedia of Linea Amica questions and answers </li></ul><ul><ul><li>Most frequently asked...
Awareness of citizen’s rights <ul><li>Framework of organisational and technological innovation  </li></ul><ul><ul><li>Info...
On line services <ul><li>Direct link to on line services offered by central and local government </li></ul><ul><ul><li>Dir...
Evaluation and participation <ul><li>Opportunities for an active participation: </li></ul><ul><ul><li>Service’s quality ev...
Yellow pages and maps <ul><li>A directory with more than 90.000 point  of interest: </li></ul><ul><ul><li>address, telepho...
Open data <ul><li>A catalog with open datasets: </li></ul><ul><ul><li>160 reusable dataset </li></ul></ul><ul><ul><li>guid...
A collaborative platform <ul><ul><li>Thank you </li></ul></ul><ul><ul><li>Salvatore Marras </li></ul></ul><ul><ul><li>Form...
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Italian citizen portal: Linea Amica

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Short presentation of italian citizen portal in eChallenges conference. Overview on services and data production

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Transcript of "Italian citizen portal: Linea Amica"

  1. 1. The italian’s web portal Linea Amica on the web October 2011
  2. 2. European on line services principles <ul><li>The citizens portal Linea Amica is inspired to european guidelines for egovernment services </li></ul><ul><ul><li>Transparency </li></ul></ul><ul><ul><li>Multichannel </li></ul></ul><ul><ul><li>Accessibility and usability </li></ul></ul><ul><ul><li>Customer satisfaction </li></ul></ul>
  3. 3. Simple and direct one stop shop Main Title Slider Go to page News in evidence … more news Last news | Most viewed| Recommended Search on public web Web chat: help to search /navigate Asking help on line to Linea Amica contact center, toll free 803.001 Reading answers in Questions and Answers encyclopedia Getting services on the web: informations, forms, transactions Evaluating voting, reporting, discussing and participating Knowing rights of citizenship and how exercise Controlling monitoring and verifying how it works and costs Yellow pages of goverment Maps Apps Open data Go
  4. 4. Simple and direct one stop shop Main Title Slider Go to page News in evidence … more news Last news | Most viewed| Recommended Search on public web Web chat: help to search /navigate Asking help on line to Linea Amica contact center, toll free 803.001 Reading answers in Questions and Answers encyclopedia Getting services on the web: informations, forms, transactions Evaluating voting, reporting, discussing and participating Knowing rights of citizenship and how exercise Controlling monitoring and verifying how it works and costs Yellow pages of goverment Maps Apps Open data Last news, Twitter, on line radio, RSS fedd Searching engine developed for italian Public Administration Linea Amica Contact center, 90 operator toll free number Solved Question and Answers Resources for the aknowledgement of citizens rights Open data and applications Evaluate and control PubblicAdministration activities Adresses, telephones, emails, web sites, maps of PA On line services at a glance Go
  5. 5. A data ecosystem Editing Content editing by operators Interoperability Data exchange based on semantic standards Input DATA Crawler Searching content using searching spiders Crowdsourcing Update by users Form XML API Crawler Wiki Navigate Browsing web pages by menus and directories Open data Free reuse of open data and linked open data Browser App WebApp App WebApp XML API RDF Search Searching engine with facets filtering Output Applications Get information through widgets, maps and apps for smartphone
  6. 6. italia.gov.it searching engine <ul><li>A searching engine developed by italian Government </li></ul><ul><ul><li>Search on over 1000 public web sites </li></ul></ul><ul><ul><li>Selected and certified public contents </li></ul></ul><ul><ul><li>Chat for synchronous help </li></ul></ul><ul><ul><li>Tools and options </li></ul></ul><ul><ul><li>open source </li></ul></ul>Search “passaporto” list public pages: polizia di stato, linea amica… Choosing polizia di stato you get more relevant informations
  7. 7. Last news <ul><li>Up to date news from Linea Amica editorial staff </li></ul><ul><ul><li>Slider for main titles </li></ul></ul><ul><ul><li>Most evaluated and red news </li></ul></ul><ul><ul><li>Web radio </li></ul></ul><ul><ul><li>Web TV </li></ul></ul><ul><ul><li>Subscribe RSS or Twitter </li></ul></ul>User voted news put in evidence the more relevant contents.
  8. 8. Help <ul><li>Multichannel assistence from Linea Amica contact center </li></ul><ul><ul><li>On line form </li></ul></ul><ul><ul><li>skype account </li></ul></ul><ul><ul><li>Ticket status </li></ul></ul><ul><ul><li>Dedicated staff for people with special needs </li></ul></ul>By the on line form is possible ask an operator to take in charge a problem….
  9. 9. Question and answers <ul><li>Encyclopedia of Linea Amica questions and answers </li></ul><ul><ul><li>Most frequently asked questions </li></ul></ul><ul><ul><li>Thematic directory </li></ul></ul><ul><ul><li>Vote and Twitter and Facebook link </li></ul></ul><ul><ul><li>Network of main government agencies </li></ul></ul>Searching in Q&A you can find and vote generalised solutions and Q&A browsed with that one by users.
  10. 10. Awareness of citizen’s rights <ul><li>Framework of organisational and technological innovation </li></ul><ul><ul><li>Information on new citizen's rights and opportunities </li></ul></ul><ul><ul><li>Directory by subject and target </li></ul></ul><ul><ul><li>Video and learning objects </li></ul></ul>I I want to understand what I can do with cjertified email I find a summary, a video, a learning object, related Q&A, links.
  11. 11. On line services <ul><li>Direct link to on line services offered by central and local government </li></ul><ul><ul><li>Directory by subject and target </li></ul></ul><ul><ul><li>Forms, modules, instructions, transactions </li></ul></ul>In security section I find direct access to on line police services
  12. 12. Evaluation and participation <ul><li>Opportunities for an active participation: </li></ul><ul><ul><li>Service’s quality evaluation (emoticons) </li></ul></ul><ul><ul><li>social checkin on smartphone (android, iphone) </li></ul></ul><ul><ul><li>Simplification suggestions to reduce burochracy burden </li></ul></ul><ul><ul><li>Verify the use of public money </li></ul></ul><ul><ul><li>Monitoring efficiency </li></ul></ul>Give positive or negative feedback (vote or comment) on a specific public service (totem, web, phone) and read other reviews
  13. 13. Yellow pages and maps <ul><li>A directory with more than 90.000 point of interest: </li></ul><ul><ul><li>address, telephone, toll free numbers, web, web 2.0 </li></ul></ul><ul><ul><li>Geotagging in google maps </li></ul></ul><ul><ul><li>Evaluation and comments </li></ul></ul><ul><ul><li>Open data </li></ul></ul><ul><ul><li>Direct update of gobernment yellow pages </li></ul></ul>Starting from where I am now, I can visualize all public offices and select the category I’m interested on
  14. 14. Open data <ul><li>A catalog with open datasets: </li></ul><ul><ul><li>160 reusable dataset </li></ul></ul><ul><ul><li>guidelines </li></ul></ul><ul><ul><li>Open licence </li></ul></ul><ul><ul><li>Applications </li></ul></ul>List of open dataset described by CKAN metadata
  15. 15. A collaborative platform <ul><ul><li>Thank you </li></ul></ul><ul><ul><li>Salvatore Marras </li></ul></ul><ul><ul><li>Formez PA </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul>
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