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SMARCOS Abstract Paper submitted to ICCHP 2012
 

SMARCOS Abstract Paper submitted to ICCHP 2012

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This study is part of the European project "Smarcos" (http://www.smarcos-project.eu/) that includes among its goals the development of services which are specifically designed and accessible for blind ...

This study is part of the European project "Smarcos" (http://www.smarcos-project.eu/) that includes among its goals the development of services which are specifically designed and accessible for blind users.
In this paper we present the prototype application designed to make the main phone features available in a way which is accessible for a blind user. The prototype has been developed to firstly evaluate the interaction modalities based on gestures, audio and vibro-tactile feedback.

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    SMARCOS Abstract Paper submitted to ICCHP 2012 SMARCOS Abstract Paper submitted to ICCHP 2012 Document Transcript

    • Accessibility of Android-based Mobile Devices: a Prototype to Investigate Interaction with Blind Users Sarah Chiti1 and Barbara Leporini2 1 Intecs, Pisa, Italy sarah.chiti@intecs.it 2 ISTI – CNR, Pisa, Italy barbara.leporini@isti.cnr.it Extended AbstractIntroductionThe use of mobile devices is rapidly increasing especially with smartphones, which can provideadditional functionalities compared to traditional phones. Generally speaking, it is a challenge forthe visually-impaired to use these mobile devices. The interaction modality which is increasinglyused for these devices is mainly via a touch-screen display. The absence of hardware keys makesthe interaction with smartphones more difficult and complex for those who are blind. Interactionmodalities based on gestures and taps can be a practicable solution, provided they are well designedand simple to use. Apple has already put on the market devices accessible to users with disabilities,such as iPhone 3G, 4 and 4S (http://www.apple.com/accessibility/).At the same time there are alsosome active projects aimed at studying how to provide access to devices based on the Androidsystem (http://eyes-free.googlecode.com/svn/trunk/documentation/android_access/index.html).However, all these solutions and studies are still at the early stages. It is therefore important tounderstand the suitability of the new interaction modalities with touch-screen devices for peoplewith vision impairment. Our aim is to evaluate if there are still aspects to be made more accessibleand usable for user interaction. In [4] the authors observed some usability issues encountered byblind users while interacting with the tablet iPad, although the VoiceOver support seems to begenerally accessible. This implies that there are still mobile accessibility issues to be analysed andevaluated in order to enhance blind user interaction with a touch-screen.Our objective is to understand how a blind person – especially a beginner user - can interact easilywith a mobile device through a touch-screen. This was done by involving the end users in thecollection of preliminary information and comments useful for designing the interface. The Androidplatform is the system developed by Google as its solution for the mobile world. Devices based onthis platform are still not particularly accessible and usable by blind people. By selecting theAndroid platform, we wanted to contribute to research in connection with this widely-used device.Furthermore, this system is very suitable for development due to the fact that it is more open.This study is part of the European project "Smarcos" (http://www.smarcos-project.eu/) that includesamong its goals the development of services which are specifically designed and accessible forblind users.In this paper we present the prototype application designed to make the main phone featuresavailable in a way which is accessible for a blind user. The prototype has been developed to firstlyevaluate the interaction modalities based on gestures, audio and vibro-tactile feedback. A
    • preliminary evaluation with blind people was conducted in order to involve end users at an earlystage of the prototype development. This prototype will be introduced by describing the mainfeatures and functionalities. In addition the preliminary evaluation results obtained by observingand interviewing a group of blind users will be discussed.Related WorkA multimodal approach can be a valuable way to support various interaction modes, such as speech,gesture and handwriting for input and spoken prompts. The tests described in [1] showed that userperformance significantly improves when haptic stimuli are provided in order to alert users tounintentional operations (e.g. double clicks or slips during text insertion). However, the studymainly focuses on the advantages of exploiting the haptic channel as a complement to the visual oneand is not concerned with solutions for blind users. By combining various interaction modalities, itis possible to obtain an interactive interface suitable for users with varying abilities. A well-designed multimodal application can be used by people with a wide variety of impairments. In [2]the authors evaluated a combination of audio and vibro-tactile feedback on a museum guide , whichhad a positive response for the user with vision impairments. With regard to user interface (UI)design, the work presented in [6] suggests an important principle which should be considered whendesigning a product: developers should focus on ability rather than disability. This interestingconcept has been considered in several pilot projects, including Slide Rule which aimed to studytouch screen access for blind users. In particular, Slide Rule is a prototype utilizing accuracy-relaxed multi-touch gestures, “finger reading,” and screen layout schemes to enable blind people touse unmodified touch screens [3].In our work we intend to investigate if gestures and voice and vibro-tactile feedback can be usefulfor the blind to confirm an action on an Android-based smartphone. The Android platform includesa built in text-to-speech engine and a screen reader to enable phone manufacturers to deliveraccessible smartphones. Android phones can also be highly customized by downloading third-party accessibility applications that make nearly every function possible without sight, includingmaking phone calls, text messaging, emailing and web browsing(http://www.google.com/accessibility/products/). [5] describes an example application developedfor the blind using an Android-platform device. However, the proposed work on accessibilitysupport is still in progress and input/output modalities need to be investigated in order to identifythe most appropriate modalities to interact with a touch-screen.MethodologyAs said, this research is aimed at investigating the accessibility and usability of interaction with atouch-screen-based smartphone for a blind user. For the purpose, we have developed a prototypeapplication for an Android-based device which makes a set of the main smartphone featuresavailable and accessible. The functionalities to include in our prototype were chosen according towhich interaction modalities were to be investigated. This very basic application was used as astarting tool to evaluate and discuss user interaction with blind people in order to apply a user-centred design approach. Thus the methodology used can be summarised as:
    •  Analysis of the features to consider in order to investigate how blind users interact with a touch-screen; to consider the users’ requirements, a group of blind people was involved in the design-development cycle;  Development of a very basic prototype for the Android system able to make available and accessible the selected functionalities on the basis of the main interaction features to be investigated (and selected at the previous step); Collection of preliminary data, comments and suggestions on the use of the prototype by the end users; To this aim, a group of blind people were involved; Analysis and discussion of the results collected in the preliminary test, which are useful to improve user interface design.The Application PrototypeThis prototype is an application for the Android system for mobile devices. It was tested onSamsung Galaxy S, Samsung Nexus S and Huawei IDEOS. The application is not in any wayintended to replace screen reading software. Instead it is designed to implement those features andfunctionalities that could be used to assess and understand the most appropriate user interaction viaa touch-screen. Thus, when designing the Android application we considered the following aspects:1. Organization and arrangement of the UI items and the instructions to use the phone. The following points were analysed:  the best structure and the most logical groups (e.g. macro topics or flat) for the information;  the way to divide the screen so that it contains all the elements needed to make the best use of the application. Two aspects were important in choosing the position and size of the elements on the screen (i) making identification of the UI elements simple (e.g. using all the four corners of the screen) and (ii) making use of previous knowledge of the usual positions for keys (e.g. exit/back button on the top left which is similar to the typical ESC key position on a computer);  how to define interaction modalities, i.e. (i) the accepted gestures for the screen (e.g. scrolling, flinging, tapping, double tapping) in order to navigate and access information and (ii) the resulting feedback (e.g. vibration, vocal messages).2. Implementation of the phone basic functionalities (contacts, call, read/write an SMS and reading information in table format). There was a focus on software keyboards as regards: (i) the layout of keyboard keys on the screen (ii) the selection mode of a key (on event up, on double tap). At this stage we paid particular attention to the positions on the keypad in order to identify the most appropriate layout to implement.3. Implementation of more complex features (e.g. access to the Internet via a wireless connection or the use of a QR code reader) to evaluate advanced functionalities and opportunities for users with vision impairments.During this study we tried to exploit the user settings in order to allow the user to choose how toprovide and receive information using the phone. This prototype relies on a text-to-speech engine(https://market.android.com/details?id=com.svox.langpack.installer&hl=it) in order to generate theaudio feedback, i.e. all the audio messages are created on the fly using a voice synthesizer. We useda text-to-speech service available for the Android platform. Among the vibration features availableon the phone is vibro-tactile feedback.
    • The impact or contributions to the fieldThe study presented in this paper is part of mobile accessibility research with particular reference tothe interaction with touch-screen based smartphones. Its aim was to gather information, tips andindications on interaction with a touch-screen by blind users. Although the prototype developed islimited to only a few features for the Android operating system, the results obtained from blind userinteraction with an Android-based device can be generalized and applied to any mobile devicebased on a touch-screen. Thus, the results of this work may be useful to developers of mobileoperating systems and applications based on a touch-screen, in addition to those working ondesigning and developing assistive technologies.Conclusions and planned activitiesThe study herein introduced aims to investigate the interaction with mobile devices by users withvisual impairments. To this end, we chose Android-powered devices and we developed a prototypeapplication to implement some targeted functionalities, which allowed us to analyse and evaluatehow the blind user is able to interact and work with a smartphone. Although the study is based onthe Android system, the interaction and functionalities are independent of the operating system andplatforms. This means that many of the results discussed can be taken into consideration by bothpeople who develop systems for mobile devices, and those who produce assistive applications inorder to improve accessibility.In the future we plan to develop an advanced version of the prototype using the suggestions andgeneral comments from the users as well as our own observations. Following that, we will carry outa more structured user test based on specific tasks in order to collect further data, with particularreference to editing issues using the vibration feature.References 1. Brewster, S.A., Chohan, F., Brown, L.M., 2007. Tactile Feedback for Mobile Interactions, In: ACM CHI 2007 (San Jose, CA, USA), ACM Press Addison-Wesley, pp 159-162. 2. Ghiani G., Leporini B., Paternò F., 2009. Vibro-tactile Feedback to Aid Blind Users of Mobile Guides. In the Journal of Visual Languages and Computing (JVLC), special issue "on Multimodal Interaction Through Haptic Feedback", Vol 20, 5 (V20N5), October 2009. 3. Kane, s. K., BiGHAM, J. P., AND Wobbrock, J. O., 2008. Slide Rule: Making mobile touch screens accessible to blind people using multi-touch interaction techniques. In Proc. of the ACM SIGACCESS Conference on Computers and Accessibility (ASSETS’08). ACM Press, 73-80. 4. Leporini B., Buzzi M.C., Buzzi M., 2011.INTERACTING with the iPad via VoiceOver: accessibility and usability issues. In Proc. of the Workshop on Mobile Accessibility at INTERACT 2011. Lisbon, Portugal, 2011 5. Shaik, A.S., Hossain, G., Yeasin, M., 2010. Design, development and performance evaluation of reconfigured mobile Android phone for people who are blind or visually impaired. In the Proc. of the 28th ACM International Conference on Design of Communication (SIGDOC 10). 6. Wobbrock, J.O., Kane, S.K., Gajos, K.Z., Harada, S. and Froelich, J., 2011. Ability-based design: Concept, principles and examples. ACM Trans. Access. Comput., 2011.