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  • What are the problems the office manager is facing?What actionshould the office manager take?Would you like to be the office manager in this situation?What type of medical practice management could be in this clinic?
  • Must have license before office can open up for practice. The owner of the building assumes all risks in care of accident. Insurance can be purchased to cover costs of liability if there is an injury (trip on the rug, ceiling tiles fall down). If automobile is used for business, also needs coverage (non-owner liability insurance).Fire, theft and burglary insurance should cover both the facility and equipment within the facility.Employee safety regulated by WISHA/OSHA.Bonding for employees who handle finances/money.
  • What are the legal implications of the secretary receptionist? The consultant?When the employee couldn’t find the referring physician in the phone directory, what appropriate response could she have given? What about the consultant?


  • 1. MEDA 112
    Chapter 2: Medical Practice Management
    Chapter 3: Employees in Ambulatory Care
  • 2. Objectives
    Medical Office ManagementDifferentiate among the various types of medical practice management.Define managed care and its impact on health care in general.Identify and define the different types of general liability and be able to distinguish between it and medical liability.
    Employees in Ambulatory CareState the definitions of licensure, registrationIdentify the three ways an RN can be educated then all take the same NCLEX.Distinguish among CMA, PS, NP and MLT, MT
  • 3. Vignette: How did this happen?
    It is 9 p.m. Thursday and you are sitting at your desk in the Midway medical Clinic. Everyone else has gone home. Your work is not done yet; you sit back to reflect on the past 30 years. You started here as a Medical Assistant when it was a two-physician partnership. The practice grew and many changes were made. Soon there were five physicians, multiple staff and specialists, and a corporation had been formed. Because of your tenure and willingness to expand your education and responsibilities, you became the office manager. You love this job and your bosses. You are continually frustrated by the fact that you have so little time to do what you really enjoy as an office manager. Now you find yourself managing the practice and all the finances for the physicians and staff. It is more than a full-time job for you to keep track of all the insurance organizations and contracts including PPOs, federal and state reimbursement programs. As manager you want to make sure that your employers and the clinic’s clients are well served.
  • 4. Group Activity
    Divide into groups (Sole Proprietor, Partnerships, Professional Service Corporations, Group Practices
    Name group reporter
    Each group define their type of medical practice management
    Identify 3 major advantages and 3 major disadvantages of their type of management
    Report to class
    15 minute discussion period, 5 minute oral report
  • 5. Managed Care
    Organization acts as intermediary between patient and physician
    Methods of payment
    Advantages of managed care
  • 6. General Liability
    Business License
    Fire, theft, and burglary
    Employee safety
  • 7. Vignette
    A patient is referred to a consultant for diagnosis. The consultant’s receptionist secretary obtains the patient information, including the referring physician’s name. The receptionist secretary is not familiar with this doctor’s name, looks it up in the telephone directory, and cannot locate any information on the doctor. She comments to the patient, “I cannot find your doctor’s name in the directory. He must not be licensed to practice”. When the patient is examined by the consultant, the consultant makes some derogatory comments about the referring physician.
    The patient later tells his primary physician what the receptionist secretary and the consultant said.
  • 8. Employees in Ambulatory Care
    Qualifications of personnel depends on type of practice
    Specialized offices may have specialized personnel
    Credentials regulated by training/formal education
  • 9. Credentials
    Licensure: strongest form of regulation; mandatory/issued by each state to practice
    Registration: listed in registry; level of education requirement
    Certification: most common form of regulation; granted by particular organization; voluntary
  • 10. HealthCare Assistant Law
    Washington Health Care Assistant
    Regulations differ state-to-state
  • 11. Homework
    Compare and contrast the American Medical Association (AMA) and the American Medical Assistants Association (AAMA) Codes of Ethics. Be specific. Limit response to 1-typed page. See Appendices in back of textbook (pages 241-2420 for copies of codes. Make sure to document your sources. Worth 10 points. Homework is due Monday at the beginning of class.