Highlights Of User Group Meetings


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Highlights Of User Group Meetings

  1. 1. JerseyCat Fall User Group Sessions October 2009
  2. 2. 2008 Statewide System Report Card <ul><li>The Good News </li></ul><ul><li>There were 175,640 unique requests in 2008 </li></ul><ul><ul><ul><li>6% increase over 2007 </li></ul></ul></ul><ul><li>Customers initiated 30% of the requests </li></ul><ul><li>Staff initiated 70% of the requests </li></ul><ul><li>80% systemwide fill rate was achieved </li></ul>
  3. 3. What can we do better? <ul><li>Make our lending policies as liberal as possible so more requests are filled quickly </li></ul><ul><li>Check on and reply to your lending requests at least once a day </li></ul><ul><li>Put JerseyCat on your library’s website so your customers can search and place their own requests to your office. </li></ul>
  4. 4. JerseyCat Top Lender Fill Rates <ul><li>Rider University </li></ul><ul><li>Penns Grove Carney’s Point </li></ul><ul><li>Deptford Twp. High School </li></ul><ul><li>Gloucester County College </li></ul><ul><li>Richard Teitelman School </li></ul><ul><li>Woodstown-Pilesgrove </li></ul><ul><li>Stratford Free Public Library </li></ul><ul><li>Cumberland County College </li></ul><ul><li>Cranbury Public Library </li></ul><ul><li>Franklin Twp. - Franklinville </li></ul><ul><li>84% </li></ul><ul><li>82% </li></ul><ul><li>79% </li></ul><ul><li>79% </li></ul><ul><li>78% </li></ul><ul><li>77% </li></ul><ul><li>76% </li></ul><ul><li>76% </li></ul><ul><li>75% </li></ul><ul><li>75% </li></ul>
  5. 5. 500 or More Customer-Initiated Requests <ul><li>Atlantic County Library </li></ul><ul><li>East Brunswick Public Library </li></ul><ul><li>Sussex County Library </li></ul><ul><li>Mount Laurel Library </li></ul><ul><li>Gloucester County Library </li></ul><ul><li>Morris County Library </li></ul><ul><li>Hudson County Schools of Technology </li></ul><ul><li>Hunterdon County Library </li></ul><ul><li>Maplewood Memorial Library </li></ul>
  6. 6. New Features <ul><li>New Configurable Request Form </li></ul><ul><li>Due Date Calculation Changed </li></ul><ul><li>Deadline Date now is the Due Date at all times </li></ul><ul><li>Availability Check Changes </li></ul><ul><li>New Configurable Patron Interface </li></ul>
  7. 10. <ul><li>You need to: </li></ul><ul><li>Enter a Sequence Number </li></ul><ul><li>Put a check mark in the column to “Add it to the Form” </li></ul><ul><li>Add a Local Label </li></ul><ul><li>Decide whether the item is mandatory </li></ul><ul><li>Click on “Submit” </li></ul>
  8. 11. Electronic Delivery of Digital Files <ul><li>A great way to send photocopies of journal or reference book articles. </li></ul><ul><li>Upload the article and attach to the request rather than shipping or faxing the article. </li></ul><ul><li>Saves time and improves delivery speed. </li></ul>
  9. 12. The Lender’s Side of the Request
  10. 18. The Borrower’s Side of the Request
  11. 25. Customer View
  12. 28. Other New Features <ul><li>Due date will be the number of days defined by the lending library from the date of shipment. For most libraries in New Jersey this is 28 or 30 days. </li></ul><ul><li>Renewals will be determined in the same way. </li></ul><ul><li>Deadline Date is now Due Date on the ILL form. Deadline date is GONE! </li></ul>
  13. 29. Your Participant Record: The Heart of How JerseyCat Works in Your Library <ul><li>Preferred Lender List </li></ul><ul><li>Primary Default Lender </li></ul><ul><li>Ship To Address </li></ul><ul><li>Holiday List </li></ul><ul><li>E-mail Notices </li></ul><ul><li>Library URL’s </li></ul><ul><li>Lending Policy </li></ul>
  14. 30. Preferred Lender List
  15. 31. JerseyCat+? Due Date on Bookstraps?
  16. 32. Ship To Address Put Velocity Number on the Ship To Address 1
  17. 34. Use drop down menu to choose status Enter a short generic text
  18. 35. Enter Subject line, Name From, and E-mail address from
  19. 36. Enter general information you want your customers and other librarians to know about your library Lending Policy
  20. 38. JerseyCat’s New Customer Interface
  21. 39. Will be turned on November 4 <ul><li>New URL for Staff: </li></ul><ul><li>http://njsl-agent.auto-graphics.com/default.asp?IlumMode =1&lid=XYZ </li></ul>Insert your library’s JerseyCat Symbol here
  22. 51. JerseyCat+ Tips <ul><li>Check for ALL editions of a work and choose the bibliographic record that has the most NJ locations attached to it. </li></ul><ul><li>When choosing to use a blank request, be certain that there are no locations in New Jersey for the item before sending the request to NJAC </li></ul><ul><li>Enter a MaxCost into the appropriate field. JerseyCat+ staff ALWAYS goes to free lenders first. </li></ul>
  23. 52. Inter-State Pilot Group <ul><li>Other pilot libraries are in the states of Connecticut, Kansas and Wisconsin. </li></ul><ul><li>Pilot began on October 5, 2009 </li></ul><ul><li>Pilot will end on April 1, 2010 </li></ul><ul><li>Libraries that are participating are lending free, renewing materials one time if needed. </li></ul>
  24. 53. Rethinking Resource Sharing Initiative <ul><li>To foster an updated framework of cooperation and collaboration </li></ul><ul><li>Rethink resource sharing for the 21 st century </li></ul><ul><li>Be a catalyst movement for systematic change </li></ul><ul><li>Define and promote best practices </li></ul><ul><li>Inspire a change in attitude in providing services </li></ul><ul><li>Encourage libraries to open up to find new ways to serve all potential users. </li></ul>
  25. 54. Contact Information <ul><li>Scherelene Schatz </li></ul><ul><li>NJ State Library </li></ul><ul><li>609-278-2640 Ext 158 </li></ul><ul><li>[email_address] </li></ul><ul><li>John Cooper </li></ul><ul><li>NJ State Library </li></ul><ul><li>609-278-2640 Ext 117 </li></ul><ul><li>[email_address] </li></ul><ul><li>Casey Confoy </li></ul><ul><li>NJ State Library </li></ul><ul><li>609-278-2640 Ext 114 </li></ul><ul><li>[email_address] </li></ul><ul><li>Maureen Killeen </li></ul><ul><li>Auto-Graphics, Inc. </li></ul><ul><li>1-800-776-6939 Ext 1559 </li></ul><ul><li>[email_address] </li></ul>