Federated Search Falls Short Stacey Knight-Davis Karen Whisler Sarah Johnson
Booth Library, Eastern Illinois University <ul><li>12,000 total students </li></ul><ul><li>10,600 FTE </li></ul><ul><li>Ma...
Federated Searching <ul><li>Offers one interface to search multiple databases simultaneously. </li></ul><ul><li>Acts as a ...
WebFeat Implementation <ul><li>Provided by CARLI </li></ul><ul><li>Launched October 2005 </li></ul><ul><li>Search box embe...
General Article Indexes
 
 
 
Evaluation <ul><li>Review the literature </li></ul><ul><ul><li>Federated Search: Solution or Setback for Online Library Se...
 
Database use statistics FY05-FY09
Annual patron satisfaction survey <ul><li>Paired questions: </li></ul><ul><ul><li>I have used the library’s periodicals co...
Periodical usage and satisfaction – % of patrons
Electronic resource usage and satisfaction – % of patrons
WebFeat Statistics Module <ul><li>Collects searches per database </li></ul><ul><li>Collects “full record” views </li></ul>
 
Analysis, Fall 2008 <ul><li>Significantly more full record views in native databases </li></ul><ul><li>Significantly more ...
WebFeat vs. Native Databases 73.3% 78.3% 58.0% 4553 7845 Native     5.0% 109 2171 Expanded Academic ASAP Webfeat 9.5% 28.0...
Things to consider… <ul><li>Differing expectations </li></ul><ul><li>Database-dependent search techniques </li></ul><ul><l...
Expectations vs. Reality Librarians: resource discovery Students/Patrons: finding full text, fast
 
 
Database-dependent search techniques relevancy dates author / title / subject Full Text View keywords timeouts duplication...
How databases interpret keyword search for “bird flu” in WebFeat
How databases interpret keyword search for “bird flu” in WebFeat ArticleFirst  = Boolean AND JSTOR  = Boolean OR LexisNexi...
How databases interpret full-text searches in WebFeat
Compare to the native interfaces…
Compare to the native interfaces…
 
 
 
Address staffing issues: <ul><li>Integration into library website </li></ul><ul><li>Building search boxes </li></ul><ul><l...
Track relevant statistics: <ul><li>Useful statistics module mandatory! </li></ul><ul><ul><li>Are users finding what they n...
Database activity, July-Sep 2008
Track relevant statistics: <ul><li>Interpret other database usage stats in the context of federated search </li></ul><ul><...
Test new products thoroughly: <ul><li>Set up test environment with vendor </li></ul><ul><li>Organize focus groups with lib...
Suggested resources: <ul><li>Cox, Christopher N., ed.  Federated Search: Solution or Setback for Online Library Services. ...
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Federated Search Falls Short

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Presented at the Illinois Library Association Conference, Springfield, IL 2009.

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Federated Search Falls Short

  1. 1. Federated Search Falls Short Stacey Knight-Davis Karen Whisler Sarah Johnson
  2. 2. Booth Library, Eastern Illinois University <ul><li>12,000 total students </li></ul><ul><li>10,600 FTE </li></ul><ul><li>Master’s Comprehensive </li></ul><ul><li>Centralized Library </li></ul>
  3. 3. Federated Searching <ul><li>Offers one interface to search multiple databases simultaneously. </li></ul><ul><li>Acts as a portal only—no indexing </li></ul><ul><li>Basic search commands sent through a connector to multiple databases </li></ul><ul><li>Z39.50, Search/Retrieve via web </li></ul>
  4. 4. WebFeat Implementation <ul><li>Provided by CARLI </li></ul><ul><li>Launched October 2005 </li></ul><ul><li>Search box embedded in existing pages </li></ul>
  5. 5. General Article Indexes
  6. 9. Evaluation <ul><li>Review the literature </li></ul><ul><ul><li>Federated Search: Solution or Setback for Online Library Services from Haworth Press (0789036606) </li></ul></ul><ul><li>Check the numbers </li></ul><ul><ul><li>Periodical Circulation </li></ul></ul><ul><ul><li>Database Use Statistics </li></ul></ul><ul><ul><li>Patron Satisfaction Survey </li></ul></ul>
  7. 11. Database use statistics FY05-FY09
  8. 12. Annual patron satisfaction survey <ul><li>Paired questions: </li></ul><ul><ul><li>I have used the library’s periodicals collection. </li></ul></ul><ul><ul><li>I am satisfied with the library’s periodicals collection. </li></ul></ul><ul><ul><li>I have used the library’s electronic resources. </li></ul></ul><ul><ul><li>I am satisfied with the library’s electronic resources. </li></ul></ul>
  9. 13. Periodical usage and satisfaction – % of patrons
  10. 14. Electronic resource usage and satisfaction – % of patrons
  11. 15. WebFeat Statistics Module <ul><li>Collects searches per database </li></ul><ul><li>Collects “full record” views </li></ul>
  12. 17. Analysis, Fall 2008 <ul><li>Significantly more full record views in native databases </li></ul><ul><li>Significantly more searches in native databases than WebFeat </li></ul>
  13. 18. WebFeat vs. Native Databases 73.3% 78.3% 58.0% 4553 7845 Native     5.0% 109 2171 Expanded Academic ASAP Webfeat 9.5% 28.0% 26.4% 4083 15492 Native     18.5% 506 2733 JSTOR Webfeat 38.1% 54.0% 52.1% 24714 47420 Native     15.9% 375 2358 Academic Search™ Premier Webfeat Native %- WebFeat % Native minus WebFeat searches Full Record/ Searches Full Record or Full Text Searches Database
  14. 19. Things to consider… <ul><li>Differing expectations </li></ul><ul><li>Database-dependent search techniques </li></ul><ul><li>Staffing issues </li></ul><ul><li>Statistics tracking </li></ul><ul><li>Pre-testing of potential purchases </li></ul>
  15. 20. Expectations vs. Reality Librarians: resource discovery Students/Patrons: finding full text, fast
  16. 23. Database-dependent search techniques relevancy dates author / title / subject Full Text View keywords timeouts duplication sorting
  17. 24. How databases interpret keyword search for “bird flu” in WebFeat
  18. 25. How databases interpret keyword search for “bird flu” in WebFeat ArticleFirst = Boolean AND JSTOR = Boolean OR LexisNexis = Boolean AND, or phrase (could not duplicate) InfoTrac = Boolean AND (academic journals category) Academic Search Premier = Boolean AND + synonyms Voyager Online Catalog and I-Share = Boolean AND
  19. 26. How databases interpret full-text searches in WebFeat
  20. 27. Compare to the native interfaces…
  21. 28. Compare to the native interfaces…
  22. 32. Address staffing issues: <ul><li>Integration into library website </li></ul><ul><li>Building search boxes </li></ul><ul><li>Additional programming / configuration </li></ul><ul><li>Creation of subcategories </li></ul><ul><li>Workflow within the library </li></ul><ul><li>Staff and patron training </li></ul><ul><li>Integration into library instruction </li></ul>
  23. 33. Track relevant statistics: <ul><li>Useful statistics module mandatory! </li></ul><ul><ul><li>Are users finding what they need ? </li></ul></ul><ul><ul><li>What percentage click on the full record? </li></ul></ul><ul><ul><li>What percentage view subsequent sets of records? </li></ul></ul><ul><ul><li>What is the average response time? </li></ul></ul>
  24. 34. Database activity, July-Sep 2008
  25. 35. Track relevant statistics: <ul><li>Interpret other database usage stats in the context of federated search </li></ul><ul><ul><li>Is usage for any database being inflated because of federated search system? </li></ul></ul><ul><ul><li>Perform side-by-side comparisons of usage stats: native interface vs. federated search engine </li></ul></ul>
  26. 36. Test new products thoroughly: <ul><li>Set up test environment with vendor </li></ul><ul><li>Organize focus groups with librarians </li></ul><ul><ul><li>public services </li></ul></ul><ul><ul><li>technical services </li></ul></ul><ul><ul><li>systems </li></ul></ul><ul><li>Organize focus groups with students / other library patrons </li></ul><ul><li>Keep expectations reasonable! </li></ul><ul><li>Read articles, reviews, relevant blogs; attend webcasts </li></ul>
  27. 37. Suggested resources: <ul><li>Cox, Christopher N., ed. Federated Search: Solution or Setback for Online Library Services. Binghamton, NY: Haworth Press, 2007. Also published as v.12 no.1-2 and 3-4 of Internet Reference Services Quarterly. Lengthy annotated bibliography at end. </li></ul><ul><li>Warren, Dennis. “Lost in Translation: The Reality of Federated Searching.” Australian Academic & Research Libraries , Dec. 2007, Vol. 38 Issue 4, 258-269. </li></ul>
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