“By 2012, 80% of Fortune 1000 enterprises will be using some cloud computing services, 20% of businesses will own no IT assets.”“The bottom line: Early adopters are finding serious benefits, meaning that cloud computing is real and warrants your scrutiny as a new set of platforms for business applications.”
Strategy: consistently set a “high bar” around privacy practices that support global standards for data handling and transfer• •• ••• •• ••
Business Rules for protecting information and systems which store and process information A process or system to assure the implementation of policy System or procedural specific requirements that must be met Step by step procedures•••• 12
InitialSeverity Level Definition Response Communication Goal Time Microsoft updates customer every hour or via live Catastrophic business impact in which a service, system, conference bridge; customer updates Microsoft1 – Catastrophic network, server, or critical application is down, impacting 15 minutes every hour or via live conference bridge. This level production or profitability. Multiple users or customers of severity agreement is applicable 365 days per lose complete functionality of all services. year, including weekends and holidays. Critical business impact in which service, production, Microsoft updates customer every two hours; operations, or development deadlines are severelyA – Critical customer updates Microsoft every two hours. This impacted, or where there will be a severe impact on 1 hour level of severity agreement is applicable 365 days production or profitability. Multiple customers, users, or per year, including weekends and holidays. services are partially affected. Moderate business impact. Significant problem where use of the service is proceeding, but in an impaired fashion. Microsoft updates customer every day. This levelB – Urgent Single user, customer, or service is partially affected. All 2 hours of severity agreement is applicable 365 days per mail flow issues are considered urgent, regardless of year, including weekends and holidays. number of users affected. Microsoft updates customer every three days. This Minimum business impact. Important issue, but does notC – Important level of severity agreement is applicable on all have significant current service or productivity impact for 4 hours business days. Holy days and weekends are the customer. Single user is experiencing partial impact. excluded.D – Advisory Used for design change requests (DCRs), feature requests, 48 hours Updates customer as necessary or agreed upon. research activities, and similar items.
Microsoft O365 references• In a five month timeframe, we migrated roughly 30,000 people migrations to 1,000 per night with less than 1 per cent error rate• return on our investment within 18 months• reduce our IT operational costs by roughly 30%•