S.L. Data Solutions Pvt. Ltd. Oracle Services


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S.L. Data Solutions Pvt. Ltd. Oracle Services

  1. 1. Welcome to S.L. Data Solutions Pvt. Ltd. S.L. Data Solutions Pvt. Ltd. Oracle Services MIG-238, Ramdev Plaza, 3rd Floor, K.P.H.B Main Road, Hyderabad − 72, India. Phone: 040-64574001, +91 9246554001 Email: info@sldatasolutions.com; www.sldatasolutions.com
  2. 2. SLDS Oracle Services <ul><li>Database Design and Development </li></ul><ul><li>Database Disaster Recovery </li></ul><ul><li>Database Installation </li></ul><ul><li>Database Tuning </li></ul><ul><li>Database Backup and Recovery </li></ul><ul><li>Database Outsourcing </li></ul><ul><li>Emergency Help </li></ul><ul><li>Oracle Consulting </li></ul><ul><li>Upgrades / Migrations </li></ul><ul><li>Data Warehousing </li></ul><ul><li>Business Intelligence </li></ul><ul><li>Database Administration Support </li></ul>
  3. 3. SLDS Oracle Services S.L. Data Solutions Pvt. Ltd. supports the following major Database Platforms: Database Platforms * DB2 * Microsoft SQL Server * MySQL * Oracle
  4. 4. SLDS Oracle DBA Support <ul><li>Our remote Oracle DBA support service comprises of the following services: </li></ul><ul><li>Initial full database health check, and production of a findings report (plus resolution of issues identified following sign-off) </li></ul><ul><li>Unlimited immediate access to qualified Oracle Database Administrators from 8am to 6pm, Monday to Saturday </li></ul><ul><li>Out of hours maintenance tasks scheduled to suit you, at no extra cost </li></ul><ul><li>Daily proactive database and environment checks, and continual monitoring of critical processes </li></ul><ul><li>Set up and maintenance of database backups </li></ul><ul><li>Large discounts on consultancy prices for project and development work </li></ul><ul><li>Gathering and maintenance of database and server capacity planning data </li></ul><ul><li>Periodic reporting of issues detected and remedial tasks performed </li></ul><ul><li>Recoveries performed immediately on demand </li></ul><ul><li>Free upgrade and patching service </li></ul><ul><li>Quality of service guaranteed by Service Level Agreement tailored to your needs </li></ul>
  5. 5. SLDS Oracle Application Server Support <ul><li>Our Oracle Application Server support comprises of the following services: </li></ul><ul><li>Initial full Application Server health check, and production of a findings report (resolution of issues performed following sign-off) </li></ul><ul><li>Unlimited access to qualified Oracle Application Server experts from 8am to 6pm, Monday to Saturday </li></ul><ul><li>Out of hours maintenance tasks scheduled to suit you, at no extra cost </li></ul><ul><li>Continual monitoring of Oracle Application Server components, and daily proactive environment checks </li></ul><ul><li>Set up and maintenance of backups, including infrastructure database backups </li></ul><ul><li>Large discounts on Oracle Application Server consultancy prices for project and development work </li></ul><ul><li>Gathering and maintenance of server capacity planning data </li></ul><ul><li>Periodic reporting of issues detected and remedial tasks performed </li></ul><ul><li>Recoveries performed immediately on demand </li></ul><ul><li>Free upgrade and patching service, including Critical Patch Updates (CPUs) Our support staff are highly trained professionals with many years of industry experience. </li></ul>
  6. 6. SLDS Oracle Disaster Recovery Planning <ul><li>Data is critical to normal daily functions for most companies, and lengthy database outages may seriously impact business operations. Contingency planning for critical databases should therefore be considered essential. We can offer the following services to assist with your business continuity planning: </li></ul><ul><li>Review disaster recovery requirements, with reference to potential data loss scenarios and service level requirements </li></ul><ul><li>Formulate database disaster recovery plans </li></ul><ul><li>Implement database disaster recovery architectures </li></ul><ul><li>Full documentation of work performed </li></ul><ul><li>Test disaster recovery scenarios </li></ul><ul><li>Full knowledge transfer to technical staff Our Oracle disaster recovery services will ensure that any data loss and service outage is minimized, even after the most serious of failures. </li></ul>
  7. 7. SLDS Oracle Installation <ul><li>The way your Oracle database software is installed and your database is set up will significantly affect the resilience and performance of your system where our consultants will complete the following tasks: </li></ul><ul><li>Provide server set up and disk configuration recommendations </li></ul><ul><li>Perform installation of Oracle 10g or 9i software (including all required components) </li></ul><ul><li>Patch Oracle software installation to required/supported levels (usually the latest patchset) </li></ul><ul><li>Configure Oracle networking software </li></ul><ul><li>Set up and configure database </li></ul><ul><li>Set up back up and housekeeping jobs </li></ul><ul><li>Perform knowledge transfer of techniques used during installation and set up </li></ul><ul><li>Fully document tasks performed </li></ul><ul><li>We will do a neat, professional job that will save you future maintenance and issues. </li></ul>
  8. 8. Oracle tuning <ul><li>Poor database and application performance costs money through reduced user productivity. Performance shortfalls also detrimentally affect users perceptions of applications and our consultants will complete the following tasks: </li></ul><ul><li>Monitoring of database, instance, application and environment performance </li></ul><ul><li>Identification of performance bottlenecks </li></ul><ul><li>Investigation of user reports of slow system performance </li></ul><ul><li>Identification, documentation and resolution of performance bottlenecks </li></ul><ul><li>Scheduling of any tasks required to ensure that performance issues do not return </li></ul><ul><li>Knowledge transfer of techniques used during the tuning exercise </li></ul><ul><li>Full documentation of tasks performed </li></ul><ul><li>Our tuning packages deliver significant performance improvements in the vast majority of cases. </li></ul>
  9. 9. Backup Strategy <ul><li>For most businesses, data is a very valuable asset. Database failures can result in significant losses of client goodwill and employee productivity as well as monetary loss. Whereas our consultants will perform the following tasks: </li></ul><ul><li>Review of backup and recovery requirements to match service level agreements, available hardware and software, and internal support capabilities </li></ul><ul><li>Identification and documentation of risks and single points of failure </li></ul><ul><li>Implementation of agreed backup strategy to meet business needs and match or exceed service level requirements </li></ul><ul><li>Full documentation of work performed </li></ul><ul><li>Testing of implemented strategy </li></ul><ul><li>Full knowledge transfer </li></ul>
  10. 10. Oracle DBA Outsourcing We can take over your entire DBA function, either remotely or at your client site. This allows you to concentrate on core competencies, safe in the knowledge that your databases are being properly maintained and monitored by trained specialists. We can alternatively complement existing DBA resources, if preferred. There are no minimum outsourcing period restrictions, and we guarantee cover so there is no need for costly duplication of database administrator resource.
  11. 11. SLDS Emergency Services Offered Services we can offer at very short notice include but are not limited to the following: Database recovery We are highly experienced in all database recovery scenarios. If anyone can get your database online again, we can. We can log onto your server securely or talk you through the recovery by telephone. We can alternatively dispatch a consultant to your site, should that be more practical. Our approach is to get you up and running as soon as possible, while safeguarding your data. Go Live Assistance When time runs out on your development project, we are on hand to iron out those last minute issues. Even at the most unsociable hour , we can get to your site or help you remotely. Issue Resolution Whether you're experiencing mysterious locks or spurious Oracle error messages, our consultants can resolve your Oracle issue quickly and safely. We only use highly experienced Oracle professionals, who have usually seen and resolved similar issues before. We're happy to tackle your database crashes, database tuning or application errors at zero notice.
  12. 12. Oracle Consultancy Choosing S.L. Data Solutions Pvt. Ltd. services saves you money. Our rates are significantly lower than larger consultancies, yet our knowledge is far more specialized. We offer specialist Oracle consultancy, tailored to your needs. Please contact us to arrange a free consultation to discuss your requirements in detail. Both fixed price and hourly charge work is carried out. After we've scoped your requirements, we will produce a free, no-obligation detailed proposal, which will include full pricing details. Our payment terms are flexible to suit your needs. Please contact us if you require further details. [email_address] http://sldatasolutions.com
  13. 13. SLDS Upgrades & Migrations Services Offered <ul><li>We have a skilled pool of Oracle consultants who have successfully completed many upgrade and migration exercises. They are on hand to offer you informed advice on the best way to tackle your upgrade and migration needs. Although we are happy to tailor our services to suit your exact requirements, our key database upgrade and migration services are categorized as follows. </li></ul><ul><li>Migrate from an old Oracle version to Oracle 10g (Release 2) or Oracle 11g </li></ul><ul><li>To maintain the highest level of Oracle support, it is necessary to periodically migrate/upgrade to recent Oracle software versions. Oracle Corporation ended Error Correction Support for Oracle Database version 8.1.7 (8i) and 9.0.1 (9i Release 1) and no new bug fixes or fix backports have been developed for these versions since then. </li></ul><ul><li>We're advising clients to plan migrations from these versions to Oracle10g Release 2 or Oracle 11g as soon as possible. </li></ul><ul><li>We can perform migrations in isolation, or manage the whole project for you from planning stages to final testing. Where multiple applications or servers require migration, we can offer volume discounts. </li></ul><ul><li>Migrate from other database management system </li></ul><ul><li>We are experienced in migrating databases and code from other database management systems to Oracle. </li></ul><ul><li>We have recently performed migrations from SQL Server, Access, MySQL and PostgreSQL. We can advise on datatype, coding, tuning and other issues. </li></ul><ul><li>Oracle upgrades/patches </li></ul><ul><li>Oracle software is renowned for its integrity, resilience and security. Bug and security vulnerability patches are nevertheless released frequently, and these should be applied periodically to secure your data and maximize supportability. </li></ul><ul><li>We can patch your databases and software as a one-off exercise, or continually as patches are released. </li></ul>
  14. 14. Data Warehouse Services <ul><li>Data warehouses are rich and valuable sources of management reporting and marketing information when developed managed and harnessed correctly. We can help deliver maximum utility from your data with the following services. </li></ul><ul><li>Data warehouse design - We can design your data warehouse using industry-standard star schema (dimensional) modeling techniques. We can also devise and implement an appropriate data aggregation strategy, based on your data volumes and query requirements. Using Oracle's revolutionary warehousing technologies, the resulting aggregates will deliver even the most complex data analysis results in seconds. Our wealth of experience in the field ensures that crucial data warehouse design challenges such as Slowly Changing Dimension handling and source system change detection are correctly managed. </li></ul><ul><li>Data warehouse Development - We can assist you with all aspects of data warehouse development, including but not restricted to data feed management and set up, database set up and development, dimension table augmentation and conformation, and data archiving. </li></ul><ul><li>ETL tool (extract, transform, load) evaluation and set up - A range of ETL products exist to simplify the considerable challenge of defining, developing and maintaining source data feeds. These products vary greatly in terms of both cost of ownership and feature lists. We can help choose the right tool for you, and can even develop proprietary solutions if no product exists to adequately suit your needs. We are of course Oracle specialists and have in-depth knowledge of Oracle's low cost, highly featured ETL tool (Oracle Warehouse Builder). </li></ul><ul><li>Data visualization and data warehouse reporting - We have recently completed complex data warehouse reporting projects for high-profile clients, and maintain in-depth knowledge of the latest data reporting and visualization products. Our experience helps our clients implement robust, supportable and future-proof business intelligence tools, while minimizing hardware, license and consultancy spend. </li></ul><ul><li>Recent consolidation in the business intelligence marker means that some previously high-profile products may disappear. We have the time and experience to maintain a view on where the market is heading, so you don't have to. </li></ul>
  15. 15. Business Intelligence <ul><li>Oracle Discoverer is an intuitive query, reporting and web publishing technology, and is an integral component of Oracle Application Server Enterprise Edition (also available in Oracle Application Server, Business Intelligence Edition). Users can quickly create, modify, execute and share ad hoc reports using Discoverer Plus, a Java applet-based tool. Reports can be easily viewed and the output modified by non-expert users in Discoverer Viewer, a richly featured browser-based tool. Both Discoverer Viewer and Discoverer Plus enable users to drill, pivot, graph, export data and email reports. One of Discoverer's key benefits is that it delivers top-end business intelligence reporting features for a much lower outlay than other high-end products. </li></ul><ul><li>SLDS has extended Oracle Discoverer's standard features in recent projects with the following functionality. These features are not available from other Discoverer implementors. </li></ul><ul><ul><li>Full multilingual support, with all on-screen text translatable </li></ul></ul><ul><ul><li>On-report links to other reports, Discoverer pages and external applications </li></ul></ul><ul><ul><li>Javascript language-sensitive pop-ups for easier parameter entry </li></ul></ul><ul><ul><li>Custom security solutions </li></ul></ul><ul><li>We can fully customise the look-and-feel of all Oracle Discoverer standard pages and Discoverer reports as follows: </li></ul><ul><ul><li>Your corporate logos and colours used in any Discoverer pages and reports </li></ul></ul><ul><ul><li>All Discoverer buttons redesigned to match your corporate logos and colours </li></ul></ul><ul><li>Our in-depth Discoverer knowledge makes rapid report deployment possible. S.L. Data Solutions Pvt. Ltd. employees are also database tuning experts , so your new Discoverer reports will perform optimally and will minimise database load. </li></ul><ul><li>We'd be pleased to demonstrate Oracle Discoverer's features, either remotely or at your office. </li></ul>
  16. 16. Oracle DBA one-off tasks We have DBAs with specialties in most Oracle product configurations, and can arrange one-off consultations. This service is particularly popular for Oracle issue resolution and pre go-live system verification work. We can also perform one-off tasks such as database recoveries.
  17. 17. Support Services <ul><li>Help you manage critical situations and changes </li></ul><ul><li>Improve, or contribute to, your Oracle software operations </li></ul><ul><li>Proactive automated Support </li></ul><ul><li>Upgrade support </li></ul>
  18. 18. Customer Services What are we trying to achieve ? <ul><li>Assist you in performing your tasks on problems </li></ul><ul><li>Analyze your production systems, provide recommendations to improve reliability, availability and performance, avoid problems </li></ul><ul><li>Provide information, recommendations and testing assistance on new products and release </li></ul><ul><li>Help you implement changes </li></ul><ul><li>Help you improve your operations and skills </li></ul><ul><li>Provide assistance in managing Oracle products </li></ul>
  19. 19. Customer Services How are we trying to achieve this ? <ul><li>Skilled people </li></ul><ul><ul><li>Minimum 5 to 15 years experience as DBA, Apps DBA, Project Manager, Oracle Support Analysts... </li></ul></ul><ul><li>Infrastructure </li></ul><ul><ul><li>Service Engineering </li></ul></ul><ul><ul><li>Delivery planning and reporting </li></ul></ul><ul><li>Tools </li></ul><ul><ul><li>Connectivity </li></ul></ul><ul><ul><li>Data gathering, scripts... </li></ul></ul><ul><ul><li>Reports </li></ul></ul>
  20. 20. Support Assistance <ul><li>Build your level of service with </li></ul><ul><ul><li>Review of Oracle Software Configuration </li></ul></ul><ul><ul><li>Review of Oracle Software Performance </li></ul></ul><ul><ul><li>Backup and Recovery Review </li></ul></ul><ul><ul><li>Migration Planning Assessment </li></ul></ul><ul><ul><li>Production Assessment </li></ul></ul><ul><ul><li>Standby assistance </li></ul></ul><ul><ul><li>Local escalation management </li></ul></ul><ul><li>Select the nature and number of deliverables you need </li></ul>
  21. 21. Review of Oracle Software Configuration <ul><li>High-level assessment of your system’s configuration profile </li></ul><ul><li>Tools and methodology to assist you in identifying any </li></ul><ul><li>known configuration issues in your Oracle production systems. </li></ul><ul><li>Complete systems analysis including hardware, operating system, Oracle Database, Oracle Application Server and Oracle E-Business Suite. </li></ul><ul><li>Report of Findings to enable you to make informed decisions on production environments. </li></ul><ul><li>Designed to be a proactive service </li></ul>
  22. 22. Review of Oracle Software Performance <ul><li>High-level Assessment of your system’s performance profile. </li></ul><ul><li>Tools and methodology to assist you in identifying any </li></ul><ul><li>potential performance bottlenecks in your Oracle production systems. </li></ul><ul><li>Complete systems analysis including Hardware, Operating System, Oracle Database, Oracle Application Server (iAS) and Oracle E-Business. </li></ul><ul><li>Report of Findings that can be used as a baseline for future performance analysis and usage trends and can also indicate current and potential performance bottlenecks, based on current resource usage. </li></ul>
  23. 23. Backup and Recovery Review <ul><li>SLDS engineer examines one of your Oracle configurations and assess its capability to meet your defined requirements for backup and recovery. </li></ul><ul><li>Additional areas to be examined may include your hardware, software and operational procedures. </li></ul>
  24. 24. SLDS Role in Assistance on Critical Service Requests <ul><li>Review Critical Service Requests </li></ul><ul><li>Define priorities and requirements with you </li></ul><ul><li>Pull possible Product Support contributors to the resolution of your Critical Service requests into a virtual team, including you technical staff </li></ul><ul><li>Define a joint action plan </li></ul><ul><li>Organize communication between the team members and monitor the virtual team activity </li></ul><ul><li>Communicate status to your Senior Management </li></ul>
  25. 25. Assistance on Critical Service Requests Benefits <ul><li>Maximize Product Support effectiveness and Customers' efforts </li></ul><ul><li>Facilitates reporting to Customer's Senior Management </li></ul><ul><li>Reduce resolution time on Critical Service Requests </li></ul>
  26. 26. THANK YOU www. sldatasolutions.com MIG-238, Ramdev Plaza, K.P.H.B Main Road, Hyderabad − 72, India. Phone: 040-64574001, +91 9246554001 Email: [email_address]