Your SlideShare is downloading. ×
Integrated servicesphilosophy
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Integrated servicesphilosophy

444
views

Published on

Published in: Education, Business

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
444
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Integrated Services – Bringing the Philosophy to Reality
    Yvonne Anderson
    Red Deer College
  • 2. The Dream: Integrated Services
    2 service points
    3 service roles
  • 3.
    • Red Deer, Alberta
    • 4. 3,800 FLE Students
    • 5. “new” Library completed 2002
    • 6. Wednesday
    About Red Deer College (Library)
  • 7. Our Setup, Our People ...
  • 8. History of the Philosophy ...
    Learning always encouraged
    Creatively bridge a physical gap
    Spring 2008 = staff workshops
    Original plan = promoting the Philosophy
  • 9. WWYLD?
    Can be a success
    Good training essential
    Increases confidence
    Concern about a task’s “status”
    Way to use limited space
    “One-stop shopping”
  • 10. Our Influences ...
    Flanagan & Horowitz (2000): MIT combined Circulation & Reference
    Where do I go?
    “Working together makes all staff smarter” (pg. 330)
    They should know = we should know
    Ideal: “well-executed ‘hand-off’” (pg. 332)
  • 11. Oh, for a retreat ...
  • 12. Then what happened? Not much.
    “Encouraged” all staff to “cross-train”
    Little incentive
    Subverted by other priorities
    Where’s the $$?
    Evening & weekend staff “sort of” did it
    Lack of structure & training
  • 13. The Reality: Trying it again ... Spring 2010
  • 14. “One Service Desk” Pilot
    One desk/2 staff: Evenings & Saturday May/June
    One desk ONLY: July/August
    Part-time staff participating
  • 15. Our Whys
    Workload
    Job enrichment
    Customer service
    Saving $$
  • 16. The Rollout ...
    Publicity from Chair
    Staff meetings  Circulation
    Part-time staff interviews!
  • 17. Interview insights ...
    What does “One Desk” mean to you?
    How do you feel?
    Worries?
  • 18. What do you need?
  • 19. Oops. We didn’t think about that.
    Assessment
    Logistics
    Clear, scheduled training in advance
  • 20. Training Tools
    Training LibGuide
    Wiki
    Chatalogue
  • 21. Wait, see, tweak ...
    Challenges:
    Catalogue & Circulation down during training
    Consistent support from supervisors
    Buy-in from staff
    Patrons?
    Assessment/feedback
    Training!!
  • 22. Thank you! Stay tuned ...
    Yvonne Anderson
    Librarian | Learning Commons
    Red Deer College | 100 College Blvd | Red Deer | AB | T4N 5H5
    work 403.356.4855 | fax 403.346.8500 | yvonne.anderson@rdc.ab.ca
    library.rdc.ab.ca | when you get here you understand
  • 23. References
    Flanagan, P., & Horowitz, L.R. Exploring new service models: Can consolidating public service points improve response to customer needs? (2000). Journal of Academic Librarianship, 26(5). doi: doi:10.1016/S0099-1333(00)00139-7
    Naismith, R. Combining circulation and reference functions at one desk. (2004). Journal of Access Services, 2(3), 15-20. doi: 10.1300/J204v02n03_02
    Powell, J., Bryan, L., Michelson-Thiery, M., Koltay, Z., & Patterson, M. Integrating an engineering library's public services desk: Multiple perspectives. (2007). Issues in Science and Technology Librarianship. Retrieved from http://www.istl.org/07-winter/article2.html