Social media for social causes

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Workshop on using social media for Volunteering Queensland

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  • Social media is a collection of internet tools used used for the creation and exchange of content.In a marketing context, Social media is the use of social networks, online communities, blogs or any of the 2.0 tools for marketing, sales and pr
  • http://www.youtube.com/watch?v=lFZ0z5Fm-Ng
  • Social networking is about connecting with people. The help to broaden your networks of private and professional contacts. They can also be used by organisations as a marketing tool.Social media is a collection of tools that can be used to achieve your business goals
  • Australians are big users of social networks
  • Three of the world’s most popular brands are social networking sites – Facebook, YouTube, Wikipedia
  • Build trust / reputation with audienceFacilitates ‘word of mouth’Find out what people really thinkEngage with customersIncrease exposureNurture evangelistsDrive traffic to websites Advertise
  • Because of this, normal marketing methods won’t work.
  • There are literally hundreds to choose from but the trick is to pick those that will work for you: that will be the ones your customers – or potential customers – are using.
  • Social media for social causes

    1. 1. Social media for a social cause<br />Skye DohertyJuly 2010<br />
    2. 2. CC image: www.flickr.com/photos/davidking/2584489931/<br />
    3. 3. Today you will …<br /><ul><li> Find out what social media is
    4. 4. Learn how to use it as a marketing tool
    5. 5. Discover the tools you can use
    6. 6. Develop a strategy for your oganaisation
    7. 7. Start building a social network profile</li></li></ul><li>A short film to get you in the mood …<br />
    8. 8.
    9. 9. ?<br />
    10. 10. Tweets ahead: Aussies embrace social media<br />Posted Mon Feb 1, 2010 6:00pm AEDT Updated Mon Feb 1, 2010 7:05pm AEDT <br />Australians are leading the world when it comes to time spent on social media sites, with a new survey showing we spend on average almost seven hours a month on sites such as Twitter and Facebook.<br />
    11. 11. Time spent on social networking sites: December 2009<br />
    12. 12. 26%<br />Increase in views of online VIDEO STREAMS<br />66%<br />Percentage of internet users VISITsocial networking or blog sites<br />98%<br />Increase in time spent watching videos on social networking sites<br />Data year-on-year, October 2009Source: Neilsen Newswire<br />
    13. 13. Great! So everyone’s doing it. But what does it mean for NONprofits?<br />
    14. 14. “… a tremendous opportunity [exists] for nonprofits to participate as trusted providers of credible information and ultimately cultivate the next generation of major donors through the social web”<br />Philanthropy 2.0 Social Media Research<br />Social media for social causes study: the resultshttp://mashable.com/2009/03/26/social-media-nonprofit-study/<br />
    15. 15. Philanthropy 2.0 <br />Found that the greatest opportunities were in the 30-49 age bracket. Within this group …<br />47%<br />Donated more than US$1,000<br />78%<br />Participated in social media<br />27%<br />Trust it for important philanthropic information<br />Source: http://slideshare.net/geoliv/phil-20-social-media-research-final<br />
    16. 16. trust<br />&<br />engagement<br />
    17. 17.
    18. 18.
    19. 19. Understand your audience<br /><ul><li> Want authenticity – not spin
    20. 20. Want useful information
    21. 21. Want to participate
    22. 22. Are willing to contribute
    23. 23. Want information on demand </li></li></ul><li>`<br />“The new publishing model on the web is not about hype and spin and messages. It is about delivering content when and where it is needed and, in the process, branding you or your organisation as a leader …<br />“What works is a focus on your buyers and their problems. What fails is an egocentric display of your products or services.”<br />David Meerman Scott<br />The New Rules of Marketing and PR<br />
    24. 24. Rules of engagement<br /><ul><li> Engage … it’s a conversation
    25. 25. Be a person, not a nameless brand
    26. 26. Involve the whole organisation
    27. 27. Prepare to lose control
    28. 28. Give your ‘friends’ the chance to act
    29. 29. Generate good content
    30. 30. Have a plan for maintaining profiles</li></li></ul><li>Where to begin?<br />
    31. 31. CC image: www.flickr.com/photos/matthamm/2945559128/<br />
    32. 32. Plan: answer these questions<br /><ul><li> Where is your audience?
    33. 33. How are others using social media?
    34. 34. Is anyone pretending to be you?
    35. 35. What are your goals?
    36. 36. What type of content do you have?
    37. 37. How will you maintain your sites?</li></li></ul><li>Things you can do<br /><ul><li> Share content
    38. 38. Maintain relationships
    39. 39. Monitor and measure
    40. 40. Manage donations / sales</li></li></ul><li>Content<br />Relationships<br />Measurement<br />Donations<br />
    41. 41. Integrate social media with existing strategies<br />
    42. 42. Tips<br /><ul><li> Add links to your website
    43. 43. Use the social media press release
    44. 44. Upload fresh content
    45. 45. Listen to what people are saying
    46. 46. Participate in discussions
    47. 47. Respond to issues
    48. 48. Nurture evangelists
    49. 49. Be honest and open</li></li></ul><li>Now … get social<br />
    50. 50. Resources<br /><ul><li> http://skyedoherty.com
    51. 51. www.twitter.com/skyedoherty
    52. 52. www.slideshare.net/skyedoherty
    53. 53. www.delicious.com/skyedoherty</li></li></ul><li>http://skyedoherty.com<br />

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