National Technical University of Athens
eGovernment Research Unit




           Building a Local Administration Services ...
Agenda

s   Introduction
s   Building eGovernment Portals – Methodology
s   Designing eGovernment Portals
    •   Selectin...
Introduction
Availability and benefits of e-Government systems in EU
e-Government availability of basic public
 services – Registration Cluster

   Central eServices
                         ...
Benefits of Municipal e-Government
Systems
s   Alternative service channels such as Internet, Mobile phone access
    and ...
Building eGovernment
Portals
Initial Analysis of the Methodology for Designing and Implementing
eGovernment Portals
Methodology for the development of
Municipal e-Government systems
Designing eGovernment
Portals
Service Definition, Analysis and Evaluation, Data Modelling, Definition of
the overall Archi...
Service Analysis and Categorization
s   Creation of a Service Description             General Information
    Worksheet en...
Service Evaluation and Selection
s   Definition of Criteria for sorting and evaluating the services in order to
    select...
Services and Process Modelling
s   Services and Process Modelling follows the BPMN notation, as prescribed by the
    Gree...
Services & Process Modelling – An Example
Data Modelling - Methodology
1. Study of process models in order to recognize the involved
   documents
2. Record of all t...
Data Modelling - Methodology
System Architecture
Levels of e-Government Sophistication
- Interoperability
                           Interoperability is
                  ...
Interoperability Layer - The Idea
                behind
                                                                 ...
Conclusions
Conclusions and further research directions
Purpose of the proposed Methodology

s   Facilitate the design, development, deployment,
    impact assessment and redesig...
Results so far
s   Piloted in a Greek urban Municipality (Ag. Paraskevi, bearing 50,000
    citizens and 3,000 businesses)...
Future work

s   Application of the Methodology to Larger
    Municipalities/Districts/Prefectures with greater
    requir...
National Technical University of Athens
eGovernment Research Unit

http://egov.epu.ntua.gr



           Building a Local ...
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Building a Local Administration Services Portal for Citizens and Businesses: Service Composition, Architecture and Back-Office Interoperability Issues

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Building a Local Administration Services Portal for Citizens and Businesses: Service Composition, Architecture and Back-Office Interoperability Issues

  1. 1. National Technical University of Athens eGovernment Research Unit Building a Local Administration Services Portal for Citizens and Businesses: Service Composition, Architecture and Back-Office Interoperability Issues Sotirios Koussouris, Yannis Charalabidis, George Gionis, Tasos Tsitsanis and John Psarras Sotirios Koussouris eGOV 2007 Conference Regensburg, Germany
  2. 2. Agenda s Introduction s Building eGovernment Portals – Methodology s Designing eGovernment Portals • Selecting Services to be offered • Services and Data Modelling • Architecture Definition • Interoperability s Conclusions
  3. 3. Introduction Availability and benefits of e-Government systems in EU
  4. 4. e-Government availability of basic public services – Registration Cluster Central eServices Municipal eServices According to the Capgemini report of the 6th Measurement (June 2006), fully available online municipal services are significant lower than fully available online central services.
  5. 5. Benefits of Municipal e-Government Systems s Alternative service channels such as Internet, Mobile phone access and also voice access with the use of Interactive Voice Response (IVR) systems. s Optimization of the service levels as the on-site presence becomes unnecessary. s Exclusive services for facilitating different groups such as disabled persons, the elderly, the youth, etc. s Workflow optimization and automation in the highest possible degree by standardizing processes and documents s Effective cooperation between different in-house departments of a Municipality and interoperability with other public organizations
  6. 6. Building eGovernment Portals Initial Analysis of the Methodology for Designing and Implementing eGovernment Portals
  7. 7. Methodology for the development of Municipal e-Government systems
  8. 8. Designing eGovernment Portals Service Definition, Analysis and Evaluation, Data Modelling, Definition of the overall Architecture
  9. 9. Service Analysis and Categorization s Creation of a Service Description General Information Worksheet encapsulating: Service Code Service Title Service Type • General information for the service Providing Organization Service Recipient Service Initiator • Information regarding the service Service Implementation Required Application YES implementation NO Supporting Documents F or the authentication of the Service Initiator • Information for the service importance F or the collection of the necessary for the service completion data s Population of the Worksheet in 200 P ayment Receipts Protocol Municipal Services YES NO Transaction Supporting Communication Service Step Information with other System organizations s Based on the services workflow, 9 1. 2. 3. Service Categories have been created: Intermediate Documents 4. License, Certificate, Declaration, Deliverables – Final Documents Assessment, Payment, Return, Report, Comments Service Importance Objection, Request Frequency Time for Service Completion Required Effort LOW MID HIGH s 1 Service Pattern for each Category
  10. 10. Service Evaluation and Selection s Definition of Criteria for sorting and evaluating the services in order to select the high priority services: • Frequency of use • Required Effort • Service Importance (based on EU directions) • Input Independence • Support by Information Systems • Independence of Execution Frame • Reliance on other Services • Demand for onsite presence s Application of the multi-criteria methodology, ELECTRE TRI, to the Municipal Services with: • Inputs Parameters: each Criterion’s Weight and each Municipal Service’s score for each criterion • Output Parameter: the list of core services with high priority s Decision on the targeted sophistication level for the high priority core services
  11. 11. Services and Process Modelling s Services and Process Modelling follows the BPMN notation, as prescribed by the Greek eGIF. s BPMN BPDs (Business Process Diagrams) have been created for each Service with the help of BPMN-aware Enterprise Modelling Tools s The scope of the BPMN Collaboration BPDs has been extended to include: • Roles – the entities that take part in the service execution • Workflow of the internal processes that are followed within the Municipality • Document flow for the initiation, the execution and the completion of the service • Communication points with other organizations • Information systems that support at a specific point the service implementation • Business and legal rules that affect the process execution
  12. 12. Services & Process Modelling – An Example
  13. 13. Data Modelling - Methodology 1. Study of process models in order to recognize the involved documents 2. Record of all the necessary documents fields 3. Elaboration on the documents in order to recognize the most frequently used structures 4. Creation of core components for the most frequently used structures, according to the Core Components Technical Specification (CCTS) methodology 5. Creation of standard XML Schemas for the input, intermediate and output documents 6. Creation of generic pan-European documents by merging the different standard documents of the various national levels
  14. 14. Data Modelling - Methodology
  15. 15. System Architecture
  16. 16. Levels of e-Government Sophistication - Interoperability Interoperability is required for offering services of the 3rd and 4th level. Those levels require the portal’s co-operation with the BackOffice Systems. Interoperability patterns to be used for interconnection with Central Government Portals
  17. 17. Interoperability Layer - The Idea behind Step 1: Recognize the required input and output parameters for BackOffice eGovernment Portal Systems Step 2: Modelling of the transferred data (XML) Web Services Step 3: Recognize who evokes the web service and Definition of Workflow 1. Send Input 1. Send Input 2. Receive Step 4: Protocol and Communication Output channels development. Web Services, OS Calls Wrappers by defining the communication Back ways with the back-office systems (.Net outputs inputs Office Calls, RPC Calls, Intermediate Tables, System Direct DB Calls) and the portal (XML Schemas, Service Calls) Step 5: Deployment of security and authentication mechanisms
  18. 18. Conclusions Conclusions and further research directions
  19. 19. Purpose of the proposed Methodology s Facilitate the design, development, deployment, impact assessment and redesign of e-Government systems for Municipalities. s Obtain a spherical view of the services to be deployed for citizens or businesses on a municipal level. s Prioritize the services based on their impact on citizens, businesses and the municipality s Recognize and standardize the data exchanged within a municipality s Construct a Generic Reference Architecture for Public Administration Portals
  20. 20. Results so far s Piloted in a Greek urban Municipality (Ag. Paraskevi, bearing 50,000 citizens and 3,000 businesses) with very positive initial results, both from the employees and the citizens. First Real Life Application is the Municipality of Ano Liossia (already in progress) Reusable patterns and methods springing from this holistic approach are: s The real problem definition, based on the formal description of almost 200 services to citizens and businesses, using process and data modeling tools, assisting in the creation of Pan-European e-Government Services (PEGS) at local and municipal level. s Prioritisation of the services, based on the impact they have for the citizens and businesses. s Construction of a Generic a Reference Architecture for Public Administration Portals including parameterisable systems (CMS, CRM, WFMS, Security Infrastructures) and be-spoke components. s Utilisation of the CCTS methodology for defining the needed XML documents. s Service-driven components for the interoperable operation of the portal with back office systems s Field preparation (Process & Data Modelling) for the upcoming Greek eGIF
  21. 21. Future work s Application of the Methodology to Larger Municipalities/Districts/Prefectures with greater requirements and needs, better infrastructure in information systems and more legacy systems in the back-office s Extension of scope of the Methodology in order to be fully compliant to the new emerging Greek eGIF as soon as it delivers its first results
  22. 22. National Technical University of Athens eGovernment Research Unit http://egov.epu.ntua.gr Building a Local Administration Services Portal for Citizens and Businesses: Service Composition, Architecture and Back-Office Interoperability Issues Sotirios Koussouris, Yannis Charalabidis, George Gionis, Tasos Tsitsanis and John Psarras Sotirios Koussouris eGOV 2007 Conference Regensburg, Germany

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