1998 2008 www.sklservices.com [email_address] TF: 888-755-6864 P:281-756-9800 F:281-754-4436

For Call Centers

www.sklservices.com

Your VirtualTone phone service and call center is completely portable – use it anywhere you have Internet access. Use your existing phone number with your own SIP- or IAX-compatible phone, or purchase our affordable ready-to-use Polycom phones.* There are no user-based fees like other network-based Internet phone services. Connect remote offices and teams into a seamless organization, and add new extensions and phones at any time – with no long distance charges among users – regardless of their location. Once all phones are in place, the web-based admin page is completely user-friendly, with free live remote training and support available. Regardless of the size of your staff, all VirtualTone phones come with the following standard features: • Voice Mail via Email • Call Forwarding • Call Waiting • Call Holding • Call Conferencing • Call Recording • Call Center & Ring Queues • Call Transfer • Auto Attendant • Hold Music • Follow Me • Do Not Disturb • Call Park • Caller ID • Redial • Speed Dial • Easy web-based admin • And much more!

More System Features Automated Attendant Blacklists Blind Transfer Call Detail Records Call Forward on Busy Call Forward on No Answer Call Forward Variable Call Monitoring Call Parking Call Queuing Call Recording Call Routing (DID & ANI) Call Snooping Call Transfer Call Waiting Caller ID Caller ID Blocking Caller ID on Call Waiting Calling Cards Conference Bridging Dial by Name Direct Inward System Access Do Not Disturb ENUM Interactive Directory Listing Interactive Voice Response (IVR) Local and Remote Call Agents Music On Hold Overhead Paging Remote Call Pickup Remote Office Support Roaming Extensions Route by Caller ID Supervised Transfer Talk Detection Three-way Calling Time and Date Transcoding Trunking VoIP Gateways Voicemail: - Visual Indicator for Message Waiting - Stutter Dialtone for Message Waiting - Voicemail to email - Web Voicemail Interface Computer-Telephony Integration Graphical Call Manager Outbound Call Spooling Uses commodity Ethernet hardware Voice-over IP Allows for integration of physically separate installations

Automated Attendant Blacklists Blind Transfer Call Detail Records Call Forward on Busy Call Forward on No Answer Call Forward Variable Call Monitoring Call Parking Call Queuing Call Recording Call Routing (DID & ANI) Call Snooping Call Transfer Call Waiting Caller ID Caller ID Blocking Caller ID on Call Waiting Calling Cards Conference Bridging Dial by Name Direct Inward System Access Do Not Disturb ENUM Interactive Directory Listing Interactive Voice Response (IVR) Local and Remote Call Agents Music On Hold

Overhead Paging Remote Call Pickup Remote Office Support Roaming Extensions Route by Caller ID Supervised Transfer Talk Detection Three-way Calling Time and Date Transcoding Trunking VoIP Gateways Voicemail: - Visual Indicator for Message Waiting - Stutter Dialtone for Message Waiting - Voicemail to email - Web Voicemail Interface Computer-Telephony Integration Graphical Call Manager Outbound Call Spooling Uses commodity Ethernet hardware Voice-over IP Allows for integration of physically separate installations

Hosted Deployment What is needed? High Speed Internet Connection (number of users per location will determine size) LAN (Local Area Network) SIP Phones or devices This is a basic example, network quality of service may need to added.

What is needed?

High Speed Internet Connection (number of users per location will determine size)

LAN (Local Area Network)

SIP Phones or devices

This is a basic example, network quality of service may need to added.

There is nothing to install, works on broadband or better and connects to your VirtualTone Service. Anywhere you have Internet access, you have VirtualTone – at a significant cost savings over your current PBX system. VirtualTone 2-in-1 USB Memory Phone

Good Business Planning VirtualTone offers a cost-effective approach to managing interactions with sales prospects as well as current customers and business partners. Because of today's business needs to remain flexible and mobile at a moments notice, VirtualTone solutions allow contact center agents to both work from home during peak business hours or disaster situations. Your phone system is where you meet your customers every day, and every interaction is a chance to grow your business. So your phone system should help you achieve some key objectives. It should make agents more productive.

VirtualTone offers a cost-effective approach to managing interactions with sales prospects as well as current customers and business partners. Because of today's business needs to remain flexible and mobile at a moments notice, VirtualTone solutions allow contact center agents to both work from home during peak business hours or disaster situations. Your phone system is where you meet your customers every day, and every interaction is a chance to grow your business. So your phone system should help you achieve some key objectives. It should make agents more productive.

Less office space and resource requirement More productive and efficient telecommuter workforce Eliminate or reduce wasted travel time Increased energy conservation More motivated and content work at home employees Broader tele-work force recruiting base Increased worker retention Remote office interoperability Less impact from weather conditions Reduced telecommuter sick leave Easier peak business workforce management Decreased environmental impact and carbon footprint VirtualTone Savings and Benefits

Less office space and resource requirement

More productive and efficient telecommuter workforce

Eliminate or reduce wasted travel time

Increased energy conservation

More motivated and content work at home employees

Broader tele-work force recruiting base

Increased worker retention

Remote office interoperability

Less impact from weather conditions

Reduced telecommuter sick leave

Easier peak business workforce management

Decreased environmental impact and carbon footprint

Call Center Monitor Features List

For Call Centers Contact us for a custom quotation. 888-755-6864 [email_address]