Skl VoIP Presentation

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VirtualTone offers a cost-effective approach to managing interactions with sales prospects as well as current customers and business partners. Because of today\’s business needs to remain flexible and mobile at a moments notice, VirtualTone solutions allow contact center agents to both work from home during peak business hours or disaster situations. Your phone system is where you meet your customers every day, and every interaction is a chance to grow your business. So your phone system should help you achieve some key objectives. It should make agents more productive.

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Skl VoIP Presentation

  1. 1. 2008 1998 www.sklservices.com sales@sklservices.com TF: 888-755-6864 P:281-756-9800 F:281-754-4436 2004 by Level 3 Communications, Inc. All rights reserved. 1 ©
  2. 2. Managed VoIP PBX Hosted Solution A New Choice In Telecommunications Level(3)Enabled and the Level(3)Enabled logo are service marks of Level 3 Communications, Inc. in the United States and/or other countries. Other trademarks and service marks are the property of their respective owners. 2004 by Level 3 Communications, Inc. All rights reserved. 2 ©
  3. 3. Company Overview As the business world moves its focus to the digital world, having the right technology in place can mean success or failure. At SKL Services Inc., we are partnered with the leader in IP transport technology to help you stay one step ahead of the competition. Our broad footprint of consistently designed quality facilities virtually eliminates the hassle of trying to find another vendor as your needs evolve and grow. Our proven technology and network gives SKL the edge to be your Strategic Technology Partner for colocation and VoIP. SKL Services Inc. has the uniqueness to be flexible. We understand every client has different needs and concerns. We are able to service all colocation and IT outsourcing needs regardless of size or location. SKL Service’s partner status with Level 3 gives us the ability to offer and perform services that truly “Take your business to the next level!” VoIP for Business • IP Technology and Colocation Specialist Level 3 Enabled SM Partner • • Established 1998 2004 by Level 3 Communications, Inc. All rights reserved. 3 ©
  4. 4. Freedom from your old phone system is closer than you think. Your antiquated phone system will hold you captive no longer. Introducing VirtualTone, the leading provider of Internet-based telephone system solutions. With VirtualTone, you can break free from old PBX technology that keeps your employees tied to a phone network in your office. Anywhere you have Internet access, you have VirtualTone – at a significant cost savings over your current PBX system. And your new VirtualTone service is hosted on a private dedicated switch, not a server shared with thousands of other customers like other Internet phone services you’ve heard about. All you need is an Internet-ready (SIP or IAX compatible) phone – which we provide, if needed – and you’re ready to go. 2004 by Level 3 Communications, Inc. All rights reserved. 4 ©
  5. 5. Managed VoIP Hosted IP PBX Hosted IP voice service for local and long distance voice Individual handset phone number assignment and dial-tone Long list of Class 5 features With experience building, owning, and operating a world-class network, SKL has enabled this innovative Hosted VoIP voice service This Hosted IP voice service provides IP-enabled productivity tools for managing moves, adds, changes Audio conferencing service One service for voice and voicemail, voicemail to email Admin Web Portal for end-user management and personalization of the service 2004 by Level 3 Communications, Inc. All rights reserved. 5 ©
  6. 6. What You’re Saying About Legacy Phone Systems • Features hidden and difficult to use • No control over moves, adds, changes • No support for remote workers • Multiple locations costly and hard to manage • Upgrades and expansions too costly and unpredictable • Can’t justify retaining phone system expert on-staff • Difficult maintaining communication between branch offices • Difficult to manage multiple phone numbers and voicemails • No ability for traveling employees to access company PBX • Help create work-flow management How does your current system stack up against these challenges? 2004 by Level 3 Communications, Inc. All rights reserved. 6 ©
  7. 7. Now there’s a Better Way! Managed VoIP Hosted IP PBX VoIP for Business 2004 by Level 3 Communications, Inc. All rights reserved. 7 ©
  8. 8. Why Managed VoIP Hosted IP PBX Service? No more headaches Inexpensive to implement Simple to control, configure, customize No more upgrades (i.e., protection from obsolescence) Unparalleled productivity gains Scale according to your needs When you make an investment in new communications services, these are the solutions you should expect! 2004 by Level 3 Communications, Inc. All rights reserved. 8 ©
  9. 9. How will Managed VoIP Hosted IP PBX Service make your life simpler? 2004 by Level 3 Communications, Inc. All rights reserved. 9 ©
  10. 10. Sample End-User Applications • Add, move, or change voice lines in minutes instead of the traditional days or months • Connect to same phone • Provide customers one • End users determine how and system as HQ number to reach you when to be contacted, freeing • Enjoy all the benefits of the anywhere up admin time “office” in all remote offices • Assign VIP treatment for • Forward voicemails back to Administrative hot prospects so calls corporate aren’t missed Telecommuter • Track calling activity with and SOHO one click Sales Mobile Employees IT • Access to the User Web Portal through any Internet connection • Implement efficient communications •Distribute a single phone number to all potential system with minimal time, effort, and cost callers – the right callers will always reach you • More time to focus on systems and issues 2004 by Level 3 Communications, Inc. All rights reserved. 10 ©
  11. 11. Managed VoIP Hosted IP PBX Business Differentiation Service Virtual Tone PBX Element • IP Phones and router Capital Expense • System purchase averages $25 – $100K • No system or infrastructure Upgrades or New • No new capital investment • New investment Features • Browser-based • Installation required Remote User • Custom network design • Work from any broadband Internet connection Features • Special equipment Facilities/Reach • Global is on-net • Customer premise management • Loss of service outages possible Disaster • Reliability of SKL network and platform • Must purchase extra equipment for Recovery/SLAs • IP allows instantaneous re-routing of traffic redundancy Telephones • IP, analog, and digital • Proprietary Operational • Office Administrator tool for reduces expense • Maintain staff in-house or on-call Expense 2004 by Level 3 Communications, Inc. All rights reserved. 11 ©
  12. 12. Managed VoIP Hosted IP PBX Service Features Hosted IP Voice Service offers an extensive set of features that surpass traditional offerings Class 5 Features (continued) Class 5 Features • Flexible Feature Mapping • Dial Tone • Handset Volume Control • Caller ID • Hands-free Dialing • Call Forwarding, Hold, Park, Pick-up, and Transfer • Hook Flash • Call Waiting Unified Messaging • Conference Calling • Single point of integration for voicemail, and voicemail to e-mail • Last Number Redial Third Party Plug-ins Available • Music On-hold • Integration with Outlook to allow such • Direct Inward/Outward Dial functions as contact management and (DID/DOD) click-to-call from defined contact lists • Do Not Disturb • IP Switchboard gives a user the ability • Speed Dialing to see who is on the phone, record • Hunt Group phone calls and more. • Outgoing Dialing Plan Remote Calling • Access hosted IP voice services from any broadband connection (as if you were in the office) 2004 by Level 3 Communications, Inc. All rights reserved. 12 ©
  13. 13. Easy Login From Any Browser 2004 by Level 3 Communications, Inc. All rights reserved. 13 ©
  14. 14. Easy to use Administration Web Interface Manage PBX functions from your Admin Web Portal Available from any Web browser Access to Call Detail Reports Built in Operator Panel 2004 by Level 3 Communications, Inc. All rights reserved. 14 ©
  15. 15. Incoming Calls Route incoming calls according to time of day Send calls to an automated receptionist, call group, call queue or extension Override feature is available 2004 by Level 3 Communications, Inc. All rights reserved. 15 ©
  16. 16. Create and Manage Extensions Configure Extensions via Browser Set Caller ID Grant access to call groups Choose from the following codecs Ulaw Alaw G729 Others available upon request Set username and password NAT capabilities Admin Web Portal 2004 by Level 3 Communications, Inc. All rights reserved. 16 ©
  17. 17. Create and Manage Voicemail/Company Directory Enable Voicemail and Directory functions Set voicemail password for web and phone access Send voicemail wav files to any email address Send Voicemail notifications to and cell phone or pager 2004 by Level 3 Communications, Inc. All rights reserved. 17 ©
  18. 18. Create and Manage Ring Groups Assign extensions to call groups Caller ID Name prefix shows group the caller chose Set maximum seconds to ring group Route call to other groups, extensions, queues or voicemail 2004 by Level 3 Communications, Inc. All rights reserved. 18 ©
  19. 19. Create and Manage Call Queues Assign Agents to queues Set max callers per queue Configure ring strategies Announce hold position and time Assign failover destinations Many more options available 2004 by Level 3 Communications, Inc. All rights reserved. 19 ©
  20. 20. Create and Manage Digital Receptionists Easy to use wizard walks you through creating your own personalized voice menu prompts in minutes Create as many menus and sub menus as you need Assign call routing actions for every menu prompt created Assign menus to multiple DIDs, extensions, groups, queues or voicemails 2004 by Level 3 Communications, Inc. All rights reserved. 20 ©
  21. 21. Create and Manage Trunks The ability to create multiple trunks among several providers Types of trunks available ZAP IAX2 SIP ENUM The following trunk options are available to configure Outbound Caller ID Cap Maximum Simultaneous Calls Outbound Dial Rules Outbound Dial Prefix 2004 by Level 3 Communications, Inc. All rights reserved. 21 ©
  22. 22. Create and Manage Outbound Routing Configure outbound calls to go out specific trunks Configure outbound dialing patterns (a unique set of digits that will select a specific trunk) 2004 by Level 3 Communications, Inc. All rights reserved. 22 ©
  23. 23. Create and Manage DID Routes Route DIDs to one of the following destinations Digital Receptionist Extension Voicemail Call Group Call Queue Default Incoming Call Settings 2004 by Level 3 Communications, Inc. All rights reserved. 23 ©
  24. 24. Create and Manage Hold Music Categories Create categories for the following examples Infomercials per department Different categories of hold music Upload and delete mp3 files via the Admin interface 2004 by Level 3 Communications, Inc. All rights reserved. 24 ©
  25. 25. Work From Any High Speed Internet Connection Work from home Work from hotel Work from client’s office Work from anywhere! 2004 by Level 3 Communications, Inc. All rights reserved. 25 ©
  26. 26. Call Center Features Reps Check-in/Check-out Includes On-hold Music Includes Simple Announcements Best for smaller offices “Hunt Group” 2004 by Level 3 Communications, Inc. All rights reserved. 26 ©
  27. 27. Are You a Managed VoIP Hosted IP PBX Service Candidate? Is the phone a critical part of your business? Is your business highly collaborative? Do you use conferencing today? Do you want to eliminate the costs and management associated with having branch offices? Do you have a mobile sales force? Is your business focused on customer service? Do you anticipate rapid or uncertain growth? Are you planning an office move soon? Are you looking to increase business productivity? Do you want control and management over moves, adds, and changes? Do you want to eliminate costly upgrades or expansions? Do you want immediate access to new features? 2004 by Level 3 Communications, Inc. All rights reserved. 27 ©
  28. 28. How is Managed Hosted IP PBX Voice Service Deployed? 2004 by Level 3 Communications, Inc. All rights reserved. 28 ©
  29. 29. Traditional Deployment Standard PBX and IP PBX functionality Separate providers for voice and data services Unique proprietary systems and support Limited functionality and feature support 2004 by Level 3 Communications, Inc. All rights reserved. 29 ©
  30. 30. Hosted IP PBX Voice Service Deployment Hosted IP Services Hosted IP Voice, Conferencing, and Unified Messaging all in one Integrated User Web Portal Legacy integration (use existing equipment) Standards-based solutions 2004 by Level 3 Communications, Inc. All rights reserved. 30 ©
  31. 31. Network Topology Hosted IP voice service converges all services and features on a nationwide backbone and delivers interconnection to PSTN solutions. 2004 by Level 3 Communications, Inc. All rights reserved. 31 ©
  32. 32. Call Flows 2004 by Level 3 Communications, Inc. All rights reserved. 32 ©
  33. 33. Legacy Topology Enterprise Site Location Voice and Data Networks Local Circuits Telecom LD Circuits PBX VOICE Inter-site Circuits FW WAN LAN Internet Access DATA Router Remote Access DATA Server Dial-up 2004 by Level 3 Communications, Inc. All rights reserved. 33 ©
  34. 34. Hosted IP Voice Implementation Enterprise Site Location Voice and Data Networks VOIP Local, LD, WAN, FW Partners, Internet, and VOICE LAN Access Remote access and Router DATA 2004 by Level 3 Communications, Inc. All rights reserved. 34 ©
  35. 35. Next Steps Schedule a time for a Sales Engineer to Demonstration LAN Assessment ROI comparison Detailed custom design of features Complete coordinated installation of service Remote training for your employees 2004 by Level 3 Communications, Inc. All rights reserved. 35 ©
  36. 36. As We End Our Session Increases your productivity Cuts monthly telecom costs Scales with your needs Simple to control, configure, and customize Allows you to focus on your business instead of your communications systems 2004 by Level 3 Communications, Inc. All rights reserved. 36 ©
  37. 37. VoIP for Business Make the New Choice In Telecommunications 2004 by Level 3 Communications, Inc. All rights reserved. 37 ©
  38. 38. Thank you We would like to take this opportunity to thank you for the privilege to gain your business and build a partnership for the future. We trust our sales and technical staff answered your questions and concerns. We understand the value of the dollars spent to obtain your goals. The investment in the network that you will rely on to make your product available 24/7/365 through development to production and beyond carries a large weight on you and your company, but it is absolutely necessary to compete in the global economy. We feel you understand quite well the infrastructure available to you and the reliability we bring to the table. We offer substantial resources to back you up. As the business world moves its focus to digital technology, having the right infrastructure, medium and support in place can mean success or failure to a company. At SKL Services Inc., we are partnered with the leader in IP transport technology to help you stay one step ahead of the competition. Our broad footprint of consistently designed quality facilities virtually eliminates the hassle of trying to find another vendor as your needs evolve and grow. Our proven technology and network gives SKL the edge to be your Strategic Technology Partner for Hosted VoIP. Again, thank you for the opportunity to gain your business. Respectfully, SKL Sales Team 2004 by Level 3 Communications, Inc. All rights reserved. 38 ©

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