• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content

Loading…

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

Like this presentation? Why not share!

Net centric tacit-knowledge_management_v_mb

on

  • 460 views

 

Statistics

Views

Total Views
460
Views on SlideShare
460
Embed Views
0

Actions

Likes
0
Downloads
5
Comments
0

0 Embeds 0

No embeds

Accessibility

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Net centric tacit-knowledge_management_v_mb Net centric tacit-knowledge_management_v_mb Presentation Transcript

    • Net-Centric Approach to Tacit Knowledge Management Michael Brown SkillsNET Corporation Brussels – Germany - UK Visibility into Embedded Knowledge AssetsSession 3c, 27 Wed October 2010 eChallenges e-2010 Copyright 2010 Net-Centric Tacit Knowledge Management 1
    • Michael Brown. . .Session 3c, 27 Wed October 2010 eChallenges e-2010 Copyright 2010 Net-Centric Tacit Knowledge Management 2
    • Framing the Discussion • Today’s organization are experiencing a convergence: • Emerging technologies affecting work practices – Virtualization of work • A maturing workforce – Retiring and/or moving on to second careers – Walking out the door with years of experience • Hiring of Tech-savvy employees – High comfort and skill; technology is natural • New Internet capabilities – Web 2.0 (social web) / Web 3.0 (semantic web) • The Leadership mandate: Maximize the enterprise’s intellectual capital via tacit knowledge management to optimize capability and competitivenessSession 3c, 27 Wed October 2010 eChallenges e-2010 Copyright 2010 Net-Centric Tacit Knowledge Management 3
    • Motivation, Problem Area Motivation: • To demonstrate the value of using semantic and social web tools to capture and share hidden dimensions of knowledge or skills forming key elements of „expertise‟ • Experienced workers draw upon these elements in everyday activities and continuously expand them in tackling new or unexpected situations Problem Area: • Specialized population of second line engineers needed to improve processes to capture and share expertise • Methodology could not duplicate existing knowledge capture and sharing applications • Solution had to improve workflow and worker productivity • Process had to be self-directed / self-correcting / self-auditingSession 3c, 27 Wed October 2010 eChallenges e-2010 Copyright 2010 Net-Centric Tacit Knowledge Management 4
    • Major Research Objectives 1. Is it possible to capture operational and tacit knowledge via net-centric event and content analysis? 2. Could such a process become ubiquitously imbedded in every day workflow routines? 3. Would such a system increase visibility into Tacit Knowledge and expertise data? 4. Could such a system be integrated into enterprise architecture?Session 3c, 27 Wed October 2010 eChallenges e-2010 Copyright 2010 Net-Centric Tacit Knowledge Management 5
    • Research Approach, Methodology Most Important An interdisciplinary research approach Knowledge and Expertise MIKE Data Collection Semantic Analysis Data Alignment Data Presentation Net-CentricEvent Management Dashboard /Content 1 2 3 Email Blog, Wiki Associations/ Semantic/ MIKE IM, etc. Sensor Context Taxonomic Affiliation NLP Appliance Small Worlds Analytics Adjustment Dashboard Other Content Engine Sources Reports Diagrams Records “We didn’t hire smart people so we could tell them what to do; we hired them to tell us what to do.”Session 3c, 27 Wed October 2010 eChallenges e-2010 Copyright 2010 Net-Centric Tacit Knowledge Management 6
    • Contextual Environment Second line engineers research Net-centric 4. MIKEand other content, e.g., ApplicationRecords of Assistance, Electronic artifacts Tech Reports, Handbooks, etc. 3. are “processed” and added to MIKE Second line engineers collaborate electronically EK with embedded TK with other engineers who use TK & EK to assist Second line 5. MIKE Data are shared to solve engineers new problems; solutions are then 2. use TK to added to MIKE as new TK formulate a solution Second line engineers receive a Vendors Field Technicians / 1. request for assistance EngineersSession 3c, 27 Wed October 2010 eChallenges e-2010 Copyright 2010 Net-Centric Tacit Knowledge Management 7
    • Major Outcomes / Results MIKE is self-populating - self-correctingSession 3c, 27 Wed October 2010 eChallenges e-2010 Copyright 2010 Net-Centric Tacit Knowledge Management 8
    • Major Outcomes / Results Demonstrated easy exploratory yet comprehensive access to net- centric data and allowed for:• Extraction of data from social business, expertise and trust networks.• Event-based filtering and navigation of e-mail, blog, wiki discussions.• Uncovering hidden tacit knowledge in explicit knowledge artifacts.• Filtering and navigation of VoIP telephony transactions.Session 3c, 27 Wed October 2010 eChallenges e-2010 Copyright 2010 Net-Centric Tacit Knowledge Management 9
    • Conclusion and Outlook • Given the forces of change, more effective capturing and sharing of TK across the enterprise is essential for maximizing organizational performance and competitiveness; MIKE technology can facilitate this. • The work culture is migrating toward a Virtual Organization (VO) operational environment; MIKE technology can help organizations manage that imminent change. • Tacit knowledge and sharing patterns can be captured, presented and optimized without disruption to employees’ daily routine.Session 3c, 27 Wed October 2010 eChallenges e-2010 Copyright 2010 Net-Centric Tacit Knowledge Management 10
    • Early Adopters Going beyond the proto-type experience……. Major water utility in Maryland, USA NASA aerospace contractors University of Houston future smart grid workforceSession 3c, 27 Wed October 2010 eChallenges e-2010 Copyright 2010 Net-Centric Tacit Knowledge Management 11
    • Session 3c, 27 Wed October 2010 eChallenges e-2010 Copyright 2010 Net-Centric Tacit Knowledge Management 12