0
Improve
Collaboration,
Build Trust

Rachel Davies, Agile Coach
rachel@agilexp.com
A bit about me
•   Agile software developer from 2000
•   Co-author of “Agile Coaching”
•   Agile Alliance board
•   Confe...
And you?

• Raise your hand if you’re…
                            new to Agile?
                            using Agile...
Co-operative Game
Agile depends on Teamwork




                 ⇒



    Trust is the foundation of teamwork
Agile Manifesto
• Individuals and interactions
  over processes and tools
• Working software over
  comprehensive document...
Trust can be lost
Trust is hard to re-build
How do we build trust?
Will this help?




Trust is all about vulnerability
Build Trust




Getting to know the team
Tools

• Sharing Personal
  Histories
• Try Behavioural Profiling
   – MBTI, Belbin, ..
• Awareness of Cognitive
  Bias’
Working Agreements

Start the project with a
  workshop to agree
  how the team wants
  to work together
• Make agreements...
Trust Equation

T = (C + R + I ) / S
Where:

T = Trustworthiness
C = Credibility
R = Reliability
I = Intimacy
S = Self-ori...
I can trust what you say about ..

Credibility comes from..
• Expertise
  – Accurate
  – Complete
  – Admit when you don’t...
I can trust you to ..

• Reliable
  – Meet expectations
  – Be consistent
I feel comfortable to talk ..

• Listen to your team
• Keep confidences
• Demonstrate you heard
I trust you care about others

• Self-orientation detracts from Trust
  – You don’t have to get the credit
  – Leave room ...
Balancing Act




Virginia Satir Coping Stances
What can you do ?
Support the Team




   Display trust
Ask for Help
Create transparency
Be Patient




Building trust takes time
Other ideas?
Any Questions?




Or contact me:
  Email: rachel@agilexp.com
  Twitter: rachelcdavies
  Blog: http://agilecoach.typepad.c...
References
•   “The Trusted Advisor” by Maister, Green, &
    Galford
•   “Overcoming the Five Dysfunctions of a Team”
   ...
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In The Brain Rachel Davies Collaboration Build Trust

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Transcript of "In The Brain Rachel Davies Collaboration Build Trust"

  1. 1. Improve Collaboration, Build Trust Rachel Davies, Agile Coach rachel@agilexp.com
  2. 2. A bit about me • Agile software developer from 2000 • Co-author of “Agile Coaching” • Agile Alliance board • Conference organizer XP2010, Agile2010, Agile Coaches Gathering… • Trainer Next Agile Coaching course 27-28 April
  3. 3. And you? • Raise your hand if you’re…  new to Agile?  using Agile? Do you:  test software?  write software?  specify software?  coach teams?
  4. 4. Co-operative Game
  5. 5. Agile depends on Teamwork ⇒ Trust is the foundation of teamwork
  6. 6. Agile Manifesto • Individuals and interactions over processes and tools • Working software over comprehensive documentation • Customer collaboration over contract negotiation • Responding to change over following a plan http://www.agilemanifesto.org
  7. 7. Trust can be lost
  8. 8. Trust is hard to re-build
  9. 9. How do we build trust?
  10. 10. Will this help? Trust is all about vulnerability
  11. 11. Build Trust Getting to know the team
  12. 12. Tools • Sharing Personal Histories • Try Behavioural Profiling – MBTI, Belbin, .. • Awareness of Cognitive Bias’
  13. 13. Working Agreements Start the project with a workshop to agree how the team wants to work together • Make agreements • Keep them • Review when they are broken
  14. 14. Trust Equation T = (C + R + I ) / S Where: T = Trustworthiness C = Credibility R = Reliability I = Intimacy S = Self-orientation Book: “The Trusted Advisor” by Maister, Green, & Galford
  15. 15. I can trust what you say about .. Credibility comes from.. • Expertise – Accurate – Complete – Admit when you don’t know!
  16. 16. I can trust you to .. • Reliable – Meet expectations – Be consistent
  17. 17. I feel comfortable to talk .. • Listen to your team • Keep confidences • Demonstrate you heard
  18. 18. I trust you care about others • Self-orientation detracts from Trust – You don’t have to get the credit – Leave room for others
  19. 19. Balancing Act Virginia Satir Coping Stances
  20. 20. What can you do ?
  21. 21. Support the Team Display trust
  22. 22. Ask for Help
  23. 23. Create transparency
  24. 24. Be Patient Building trust takes time
  25. 25. Other ideas?
  26. 26. Any Questions? Or contact me: Email: rachel@agilexp.com Twitter: rachelcdavies Blog: http://agilecoach.typepad.com/
  27. 27. References • “The Trusted Advisor” by Maister, Green, & Galford • “Overcoming the Five Dysfunctions of a Team” by Lencioni • “Agile Coaching” by Davies & Sedley
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