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In The Brain Rachel Davies Collaboration Build Trust
 

In The Brain Rachel Davies Collaboration Build Trust

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    In The Brain Rachel Davies Collaboration Build Trust In The Brain Rachel Davies Collaboration Build Trust Presentation Transcript

    • Improve Collaboration, Build Trust Rachel Davies, Agile Coach rachel@agilexp.com
    • A bit about me • Agile software developer from 2000 • Co-author of “Agile Coaching” • Agile Alliance board • Conference organizer XP2010, Agile2010, Agile Coaches Gathering… • Trainer Next Agile Coaching course 27-28 April
    • And you? • Raise your hand if you’re…  new to Agile?  using Agile? Do you:  test software?  write software?  specify software?  coach teams?
    • Co-operative Game
    • Agile depends on Teamwork ⇒ Trust is the foundation of teamwork
    • Agile Manifesto • Individuals and interactions over processes and tools • Working software over comprehensive documentation • Customer collaboration over contract negotiation • Responding to change over following a plan http://www.agilemanifesto.org
    • Trust can be lost
    • Trust is hard to re-build
    • How do we build trust?
    • Will this help? Trust is all about vulnerability
    • Build Trust Getting to know the team
    • Tools • Sharing Personal Histories • Try Behavioural Profiling – MBTI, Belbin, .. • Awareness of Cognitive Bias’
    • Working Agreements Start the project with a workshop to agree how the team wants to work together • Make agreements • Keep them • Review when they are broken
    • Trust Equation T = (C + R + I ) / S Where: T = Trustworthiness C = Credibility R = Reliability I = Intimacy S = Self-orientation Book: “The Trusted Advisor” by Maister, Green, & Galford
    • I can trust what you say about .. Credibility comes from.. • Expertise – Accurate – Complete – Admit when you don’t know!
    • I can trust you to .. • Reliable – Meet expectations – Be consistent
    • I feel comfortable to talk .. • Listen to your team • Keep confidences • Demonstrate you heard
    • I trust you care about others • Self-orientation detracts from Trust – You don’t have to get the credit – Leave room for others
    • Balancing Act Virginia Satir Coping Stances
    • What can you do ?
    • Support the Team Display trust
    • Ask for Help
    • Create transparency
    • Be Patient Building trust takes time
    • Other ideas?
    • Any Questions? Or contact me: Email: rachel@agilexp.com Twitter: rachelcdavies Blog: http://agilecoach.typepad.com/
    • References • “The Trusted Advisor” by Maister, Green, & Galford • “Overcoming the Five Dysfunctions of a Team” by Lencioni • “Agile Coaching” by Davies & Sedley