The Future of BPM Sandy Kemsley www.column2.com

Agenda Current BPM challenges How the technology is changing How we’re changing what we’re doing with it

Current BPM challenges

How the technology is changing

How we’re changing what we’re doing with it

Challenges

#1: Low BPM maturity level Departmental systems = BPM silos Little executive visibility No center of excellence

Departmental systems = BPM silos

Little executive visibility

No center of excellence

#2: BPMS = just another development tool Waterfall methodology Inflexible user interface (coded) BPM is the new legacy

Waterfall methodology

Inflexible user interface (coded)

BPM is the new legacy

#3: Changing business/work environment Increasingly complex multi-channel interactions Assembly-line process paradigm doesn’t handle unexpected exceptions “ MySpace generation” expects more control over environment

Increasingly complex multi-channel interactions

Assembly-line process paradigm doesn’t handle unexpected exceptions

“ MySpace generation” expects more control over environment

Technology Directions

#1: Improved modeling, design, build Process discovery and modeling research Zero-code rich user interface creation Lightweight APIs

Process discovery and modeling research

Zero-code rich user interface creation

Lightweight APIs

#2: Social computing meets BPM Design collaboration Extended operational functionality: RSS, IM, tagging Capturing tacit interactions within BPM environment

Design collaboration

Extended operational functionality: RSS, IM, tagging

Capturing tacit interactions within BPM environment

#3: Extended reach Make BPM a way of life, not a destination External (internet) processes Software as a service

Make BPM a way of life, not a destination

External (internet) processes

Software as a service

Business Directions

#1: Focus on the big picture CEO-level metrics Moving beyond departmental silos Cost savings as a near-term objective

CEO-level metrics

Moving beyond departmental silos

Cost savings as a near-term objective

#2: Agile collaborative design Business-led design Agile and iterative methodology Channel feedback from end users into design process

Business-led design

Agile and iterative methodology

Channel feedback from end users into design process

#3: User empowerment Work station process paradigm with minimal control flow Collaboration cutting across lines of authority User-generated content

Work station process paradigm with minimal control flow

Collaboration cutting across lines of authority

User-generated content

Summary Technology + cultural changes Moving beyond transaction automation Close the gap between capability and culture

Technology + cultural changes

Moving beyond transaction automation

Close the gap between capability and culture

Questions? Sandy Kemsley www.column2.com