Real World BPM

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A presentation that I gave to a University of Toronto Computer Engineering class -- they were studying BPM and creating a process modeling too, and their instructor wanted them to see how BPM is used in the real world.

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Real World BPM

  1. 1. Real-World BPM Business Process Management Technologies and Usage Sandy Kemsley l www.column2.com l @skemsley
  2. 2. Agenda l What are business processes and why are they important? l What is BPM and how is it used? l BPM history and related technologies l Q&A Copyright Kemsley Design Ltd., 2014 2
  3. 3. What Is A Business Process? l How work gets done l l l l l What steps are involved The order of the steps Who is involved (people/roles) Where it happens (internal/external) Looks different from different points of view l External participants might be a “black box” to your process Copyright Kemsley Design Ltd., 2014 3
  4. 4. A Somewhat Important Process Copyright Kemsley Design Ltd., 2014 4
  5. 5. Student Point Of View Copyright Kemsley Design Ltd., 2014 5
  6. 6. Loan Centre Point Of View Copyright Kemsley Design Ltd., 2014 6
  7. 7. The Practice Of BPM May Include… Methodology l Process improvement l l l Remove wasteful steps Rethink order “Outside-in” processes l Technology l Modeling Include the customer l l l Documenting processes Shared understanding Automation l l Systems control/monitor workflow, e.g., BPMS Replace human steps with automated actions Copyright Kemsley Design Ltd., 2014 7
  8. 8. Different Aspects Of BPM Copyright Kemsley Design Ltd., 2014 8
  9. 9. Early History Of BPM Technologies BPM Suite “Pure-play” BPM Workflow (person-to-person) “Integration-focused” BPM Lightweight EAI (OEM) Simple workflow (build) EAI/IBS (system-to-system) extend extend Business activity monitoring Process governance Business rules B2Bi Process modeling Process simulation Administrative BPM Collaborative BPM Copyright Kemsley Design Ltd., 2014 9 Embedded BPM 9
  10. 10. Today’s BPMS = Application Development Environment l l Graphical process modelling Process execution (runtime) l Integration, e.g., web services l Social collaboration l Real-time and predictive analytics l Simulation and optimization l Business templates UI builder l l Rules engine Copyright Kemsley Design Ltd., 2014 10
  11. 11. BPM And Integration Process Step 1 Process Step 2 Process Step 3 Process Step 4 Enterprise Service Bus API JDBC ERP Services Internal Service Legacy System Database External Service ERP System Copyright Kemsley Design Ltd., 2014 11
  12. 12. Applying BPM Technologies Copyright Kemsley Design Ltd., 2014 12
  13. 13. Summary l Business processes are everywhere! l BPM may include methodology, modelling and automation l Some BPM systems are full application development environments Copyright Kemsley Design Ltd., 2014 13
  14. 14. Slides at www.slideshare.net/skemsley Sandy Kemsley Kemsley Design Ltd. email: sandy@kemsleydesign.com blog: www.column2.com twitter: @skemsley Copyright Kemsley Design Ltd., 2014

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