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Process Revolution

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From a presentation that I gave at TIBCO's TUCON 2012 conference.

From a presentation that I gave at TIBCO's TUCON 2012 conference.

Published in: Business, Technology
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  • 1. Creating Your Own Process Revolution Beyond operational efficiencySandy Kemsley l www.column2.com l @skemsley
  • 2. Slides at www.slideshare.net/skemsley Copyright Kemsley Design Ltd., 2012 2
  • 3. What’s This ProcessRevolution That’s Happening? Copyright Kemsley Design Ltd., 2012 3
  • 4. Classic Business MetricsMetric Enabled byCost cutting Automation Removing geographic constraints Process reengineeringCompliance Policy enforcement ReportingAgility Model-driven design Lightweight development methods Rules integration Copyright Kemsley Design Ltd., 2012 4
  • 5. Shift Happens 5
  • 6. New Business MetricsMetric Enabled byCustomer experience Mobile/social/cloud Event-driven processesRevenue generation Mobile/social/cloud GamificationBusiness innovation Mobile/social/cloud Big data Internet of things Copyright Kemsley Design Ltd., 2012 6
  • 7. Consumer Tools Set Expectations l Consumption l Participation l Creation l User experience l Access anywhere, on any device Copyright Kemsley Design Ltd., 2012 7
  • 8. Transforming Customer Experience:Link Social Presence To Core Process l Changes the customer relationship l Extends the ends of the process l Increases external collaboration l Forces operational transparency Copyright Kemsley Design Ltd., 2012 8
  • 9. Boosting Revenue:Reduce Friction, Add Gamification Copyright Kemsley Design Ltd., 2012 9
  • 10. Innovate Business Models:Create A New Market Segment Copyright Kemsley Design Ltd., 2012 10
  • 11. How To Create Your OwnProcess Revolution Copyright Kemsley Design Ltd., 2012 11
  • 12. Provide Your Team With the RightTools l Intelligent processes with contextual information l Next best action l Flexible, adaptive processes l Internal and external collaboration l Activity streams for monitoring Copyright Kemsley Design Ltd., 2012 12
  • 13. Manage Events, Not JustOutcomes l Activity streams and event processing l Real-time response to processes in flight l Predictive analytics to fix the problem before it’s a problem Copyright Kemsley Design Ltd., 2012 13
  • 14. Think “Outside The Firewall” l Model the customer as part of the process l Link external/social information to core business processes l Support customer devices of choice Copyright Kemsley Design Ltd., 2012 14
  • 15. Sandy Kemsley Kemsley Design Ltd.email: sandy@kemsleydesign.comblog: www.column2.comtwitter: @skemsley Copyright Kemsley Design Ltd., 2012 15

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