Your SlideShare is downloading. ×
0
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Intelligent Business Processes
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Intelligent Business Processes

3,415

Published on

Slides from a webinar (sponsored by Software AG) that I gave on October 30, 2013

Slides from a webinar (sponsored by Software AG) that I gave on October 30, 2013

Published in: Technology, Business
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
3,415
On Slideshare
0
From Embeds
0
Number of Embeds
22
Actions
Shares
0
Downloads
77
Comments
0
Likes
3
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Intelligent Business Processes Raising the IQ of your business processes Sandy Kemsley l www.column2.com l @skemsley
  • 2. Agenda l What makes a business process intelligent: l l l Visibility Automation Prediction l How intelligent processes can help your business l Getting started with intelligent business processes Copyright Kemsley Design Ltd., 2013 2
  • 3. What’s Your Process IQ? Copyright Kemsley Design Ltd., 2013 3
  • 4. How Smart Are Your Processes? Process Intelligence l BI applied to processes l Dashboard view of running processes l Historical reports l BPMS content only l Intelligence about processes Intelligent Processes l Actionable dashboards l Automated activities based on external events l Content from multiple sources l Processes that act intelligently Copyright Kemsley Design Ltd., 2013 4
  • 5. What Can Intelligent Processes Do? Predict future problems Recommend pre-emptive actions Automate problem avoidance Copyright Kemsley Design Ltd., 2013 5
  • 6. Intelligent Process Capabilities Copyright Kemsley Design Ltd., 2013 6
  • 7. Intelligent Process Capabilities Visibility Automation Prediction Intelligent Processes Copyright Kemsley Design Ltd., 2013 7
  • 8. Process Visibility: Informational Context For Knowledge Workers l l l Model end-to-end process Model Measure via direct instrumentation Measure Monitor relative to model and KPIs Monitor Copyright Kemsley Design Ltd., 2013 8
  • 9. Process Automation: Sense And Respond l Orchestration l Decisioning l Guardrails for knowledge work l Exception escalation Events Rules Process Copyright Kemsley Design Ltd., 2013 9
  • 10. Predictive Process Analytics: Avoiding What Might Go Wrong l Temporal analytics l Missed deadlines predicted rather than detected l What-if scenarios l Pre-emptive problem avoidance Model Prediction History Copyright Kemsley Design Ltd., 2013 10
  • 11. Benefits Of Intelligent Processes Intelligent Process Capability Measurable Benefits Process monitoring Visibility to management Workforce optimization Automated decisioning Consistent, faster decisions Adaptation to changing conditions Business processes as a competitive differentiator Knowledge worker context Reduced time finding information Higher-quality decisions Pre-emptive problem avoidance Improved customer satisfaction Copyright Kemsley Design Ltd., 2013 11
  • 12. Creating Intelligent Processes Copyright Kemsley Design Ltd., 2013 12
  • 13. Getting Started: Methodology l Driving initiatives l l Quality or process improvement Innovation Culture l Methodology Models l l l Enterprise architecture Value chain Process Technology Copyright Kemsley Design Ltd., 2013 13
  • 14. Getting Started: Technology l l Core system events Integration/automation l Process management l Decision management l l Methodology Complex event processing Technology Analytics Culture l Visualization l Prediction l Recommendations Copyright Kemsley Design Ltd., 2013 14
  • 15. Getting Started: Culture l Identification and alignment of goals l Information transparency l Technology Culture Trust in intelligent processes Methodology Copyright Kemsley Design Ltd., 2013 15
  • 16. Slides at www.slideshare.net/skemsley Sandy Kemsley Kemsley Design Ltd. email: sandy@kemsleydesign.com blog: www.column2.com twitter: @skemsley Copyright Kemsley Design Ltd., 2013 16

×