Improving BPM Time To Value


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From a webinar that I did with BP Logix on 23 June 2010.

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Improving BPM Time To Value

  1. 1. Improving BPM Time To Value Sandy Kemsley Kemsley Design Ltd. Twitter: @skemsley
  2. 2. The Current State of Enterprise Business Processes What we see Large-scale IT-driven software in most enterprises: development projects too much, too little or Manual business procedures too kludgy. Unlike “End-user computing” apps created Goldilocks, by business or small IT department nothing is “just right”
  3. 3. IT-Driven Software Projects Examples Issues ERP Business has insufficient involvement CRM and no direct control BPM Long deployment cycle ECM Lack of agility in final solution
  4. 4. Manual Business Procedures Examples Issues Email processes No standardization Spreadsheets No links to LOB Paper forms systems Multiple copies of same information
  5. 5. End-User Computing Examples Issues Set of interlinked Not supported by IT spreadsheets Not robust File-based Often dependent on single resource databases Focus on data, not Standalone e-forms business process
  6. 6. Business-Controlled Process Applications: Drivers Created by business Full process app Improved time to creation capabilities value: lower cost, Processes and rules faster deployment Significant functional Better match to gain over EUC apps business needs Control and audit
  7. 7. What Applications Are Best Suited? A huge Low volume/specialized apps where variety of administra- it is difficult to justify IT development tive and support Processes with pre-defined flow, processes e.g., approval requests May be only Processes with pre-defined tasks BPM required for and milestones, e.g., employee SMB onboarding
  8. 8. Required Platform Features Balancing Common infrastructure supported robustness, flexibility and by IT deployment time Apps developed and administered by knowledge workers Web-based for universal access Low TCO
  9. 9. Application Creation Functions Tools allow Design of e-forms for data input the business knowledge Creation of portals, dashboards and worker to create reports for different user types powerful applications Identification of alerts and KPIs directly Mapping of processes, tasks and milestones
  10. 10. Summary Harnessing Business-controlled process apps: the skills of both IT and the successor to EUC the business for the Platform supported by IT, apps robust created and maintained by business business- controlled Improved time to value over IT- applications driven enterprise process apps
  11. 11. Questions? Sandy Kemsley Kemsley Design Ltd. Twitter: @skemsley