Enabling BPM Through Technology Sandy Kemsley Kemsley Design Ltd. [email_address] www.column2.com

Agenda The evolution of BPM BPM and SOA: together, but different Emerging BPM standards The impact of Web 2.0 on BPM The future of BPM

The evolution of BPM

BPM and SOA: together, but different

Emerging BPM standards

The impact of Web 2.0 on BPM

The future of BPM

The Evolution of BPM

BPM: In the beginning Integration of two main functionalities: Human-facing workflow Enterprise application integration (system-to-system) Custom coding for integration Rudimentary modeling and management tools

Integration of two main functionalities:

Human-facing workflow

Enterprise application integration (system-to-system)

Custom coding for integration

Rudimentary modeling and management tools

BPM Suite "Integration-focused" BPM "Pure-play" BPM Workflow (person-to-person) EAI (system-to-system) Business activity monitoring Process governance Process simulation B2Bi extend extend light-weight EAI (OEM) rudimentary workflow (build) Business rules Process modelling extend extend Administrative BPM Collaborative BPM Embedded BPM

BPM Market Fragmentation Fragmented by vendor speciality: Integration-focused Human-centric Rules-based Fragmented by application: Collaborative/ad hoc Case management Production workflow

Fragmented by vendor speciality:

Integration-focused

Human-centric

Rules-based

Fragmented by application:

Collaborative/ad hoc

Case management

Production workflow

BPM now Essential infrastructure for process-oriented organizations Many new tools as part of the package: Process modeling Business rules Monitoring and analytics Simulation and optimization Web services integration

Essential infrastructure for process-oriented organizations

Many new tools as part of the package:

Process modeling

Business rules

Monitoring and analytics

Simulation and optimization

Web services integration

Source: Gartner BPMS Magic Quadrant 2006

BPM and SOA

BPM and SOA defined BPM: Management practice Tools for automating processes SOA: Architectural philosophy Design standards-based services to access system functionality

BPM:

Management practice

Tools for automating processes

SOA:

Architectural philosophy

Design standards-based services to access system functionality

BPM and SOA Service A Service B Service C Service D Service E Legacy System Database ERP System Process Step 1 Process Step 2 Process Step 3 Process Step 4

BPM and SOA together BPM is the “killer app” for SOA; SOA is the enabling infrastructure for BPM SOA alone only allows you to design and build a set of services BPM alone would require custom coding for each system integration BPM + SOA orchestrates people and services into a business process

BPM is the “killer app” for SOA; SOA is the enabling infrastructure for BPM

SOA alone only allows you to design and build a set of services

BPM alone would require custom coding for each system integration

BPM + SOA orchestrates people and services into a business process

BPM Standards

BPM notation standards Shared vision and communication between stakeholders Easy transition between tools for users BPMN (Business Process Modeling Notation)

Shared vision and communication between stakeholders

Easy transition between tools for users

BPMN (Business Process Modeling Notation)

BPM interchange standards Import/export of process models Evolving landscape of standards: XPDL (XML Process Definition Language) BPEL (Business Process Execution Language) BPDM (Business Process Definition Metamodel)

Import/export of process models

Evolving landscape of standards:

XPDL (XML Process Definition Language)

BPEL (Business Process Execution Language)

BPDM (Business Process Definition Metamodel)

The Impact of Web 2.0 on BPM

What is Web 2.0? Web as platform Harnessing collective intelligence Data as the next “Intel Inside” End of the software release cycle Lightweight programming models Software above the level of a single device Rich user experience

Web as platform

Harnessing collective intelligence

Data as the next “Intel Inside”

End of the software release cycle

Lightweight programming models

Software above the level of a single device

Rich user experience

Key Web 2.0 characteristics Tagging/folksonomies User-created content and collaboration Network effect Zero-footprint rich user interface (AJAX) Content syndication Software as a service Web mashups

Tagging/folksonomies

User-created content and collaboration

Network effect

Zero-footprint rich user interface (AJAX)

Content syndication

Software as a service

Web mashups

Why do we care about Web 2.0? It changes how people participate User-generated content Collaboration Tagging/bookmarking RSS feeds and content syndication Mashups It increases user expectations Better user experience Shorter development time It turns IT into a commodity

It changes how people participate

User-generated content

Collaboration

Tagging/bookmarking

RSS feeds and content syndication

Mashups

It increases user expectations

Better user experience

Shorter development time

It turns IT into a commodity

Enterprise 2.0 Web 2.0 software/techniques in enterprise context, behind and across the firewall What’s being used: Wikis Blogs Social bookmarking Content syndication AJAX

Web 2.0 software/techniques in enterprise context, behind and across the firewall

What’s being used:

Wikis

Blogs

Social bookmarking

Content syndication

AJAX

How Web 2.0 Will Impact BPM: User View Process tagging/folksonomies User-created processes/mashups Process collaboration (including external): Modelling Design Execution Management Rich user interfaces

Process tagging/folksonomies

User-created processes/mashups

Process collaboration (including external):

Modelling

Design

Execution

Management

Rich user interfaces

How Web 2.0 Will Impact BPM: IT View Process syndication for management and visibility Software as a service Lightweight integration models Interoperable processes

Process syndication for management and visibility

Software as a service

Lightweight integration models

Interoperable processes

Issues with Web 2.0 and BPM Corporate culture Decentralized content administration Content policing Constantly changing software User participation levels Inter-departmental information sharing Support and SLAs

Corporate culture

Decentralized content administration

Content policing

Constantly changing software

User participation levels

Inter-departmental information sharing

Support and SLAs

The Future of BPM

What’s Next? Improvements to BPMS Software as a service with SLA Collaborative process modeling Process instance tagging RSS feeds of processes (instances/queues) to portals Browser-based process design and management Process data available for mashing up

Improvements to BPMS

Software as a service with SLA

Collaborative process modeling

Process instance tagging

RSS feeds of processes (instances/queues) to portals

Browser-based process design and management

Process data available for mashing up

What’s Next? Changes to implementation and culture Allow users direct access to BPMS tools Reduce over-customisation Encourage tagging and collaboration

Changes to implementation and culture

Allow users direct access to BPMS tools

Reduce over-customisation

Encourage tagging and collaboration

Questions? Sandy Kemsley Kemsley Design Ltd. [email_address] www.column2.com