Maximizing BPM Success with a Center of Excellence Sandy Kemsley, Kemsley Design Ltd. www.column2.com Copyright © 2009 Appian. All rights reserved.

Agenda Why create a BPM CoE? What functions does a CoE provide? How do you build a CoE?

Why create a BPM CoE?

What functions does a CoE provide?

How do you build a CoE?

Benefits and Drivers for a BPM Center of Excellence

Expected Benefits of a CoE Knowledge transfer Synergies between BPM projects Shared code and components for increased reusability Results: Faster deployments Lower costs Standardized, repeatable BPM projects

Knowledge transfer

Synergies between BPM projects

Shared code and components for increased reusability

Results:

Faster deployments

Lower costs

Standardized, repeatable BPM projects

Measuring the Impact Forrester survey, October 2007: “ What impact have BPM efforts had on your enterprise to date?” “ Did the BPM project deliver on your organization’s expectations or goals?” “ Has a team been created to provide BPM guidance?” Source: “The EA View: BPM Has Become Mainstream”, Forrester Research Inc., February 19, 2009

Forrester survey, October 2007:

“ What impact have BPM efforts had on your enterprise to date?”

“ Did the BPM project deliver on your organization’s expectations or goals?”

“ Has a team been created to provide BPM guidance?”

Source: “The EA View: BPM Has Become Mainstream”, Forrester Research Inc., February 19, 2009

CoE Correlates with Business Improvement Forrester survey results: Of the companies experiencing clear, measurable improvement due to BPM, 49% have a CoE Of the companies that have had no success with BPM, 4% have a CoE “ Clearly, while a BPM CoE may not be a panacea for BPM success, having one in operation significantly increases the odds of BPM success.”

Forrester survey results:

Of the companies experiencing clear, measurable improvement due to BPM, 49% have a CoE

Of the companies that have had no success with BPM, 4% have a CoE

“ Clearly, while a BPM CoE may not be a panacea for BPM success, having one in operation significantly increases the odds of BPM success.”

What Functions Does a CoE Provide?

Skills BPM knowledge and skills that are too rare to maintain in each project BPM methodology Process engineering BPM tool usage Mentoring and project-specific advice Training and skills transfer to project

BPM knowledge and skills that are too rare to maintain in each project

BPM methodology

Process engineering

BPM tool usage

Mentoring and project-specific advice

Training and skills transfer to project

Governance Creating common BPM principles and methodologies Ensuring that principles and methodologies are used

Creating common BPM principles and methodologies

Ensuring that principles and methodologies are used

Repository BPM training materials Process specialists on projects Process participants Best practices and techniques Common code/components Shared (sub)processes

BPM training materials

Process specialists on projects

Process participants

Best practices and techniques

Common code/components

Shared (sub)processes

Community Shared ideas and problem-solving Better view of end-to-end processes across enterprise Potential to combine common processes Promoting shift from departmental to enterprise scale projects

Shared ideas and problem-solving

Better view of end-to-end processes across enterprise

Potential to combine common processes

Promoting shift from departmental to enterprise scale projects

Building a CoE

Basics of Creating a CoE Executive sponsorship and involvement Establish a BPM methodology independent of technology Terms and definitions Standards Best practices SOA alignment Co-locate the expertise and define roles and responsibilities Business and technical Practical and visionary

Executive sponsorship and involvement

Establish a BPM methodology independent of technology

Terms and definitions

Standards

Best practices

SOA alignment

Co-locate the expertise and define roles and responsibilities

Business and technical

Practical and visionary

From Project to Program

CoE Roles Chief Process Officer or process czar Steering committee Project manager Enterprise architect Business process analyst/process architect BPM developer Process modeler User Acceptance Testing and Quality Assurance BPM software administrator

Chief Process Officer or process czar

Steering committee

Project manager

Enterprise architect

Business process analyst/process architect

BPM developer

Process modeler

User Acceptance Testing and Quality Assurance

BPM software administrator

Key Takeaways A CoE accelerates your ability to succeed with BPM Shared skills Best practices Enterprise-wide process synergies CoE functions Skills Governance Repository Community

A CoE accelerates your ability to succeed with BPM

Shared skills

Best practices

Enterprise-wide process synergies

CoE functions

Skills

Governance

Repository

Community

Questions? Thank You! Sandy Kemsley www.column2.com

Thank You!

Sandy Kemsley

www.column2.com