Business Process Management Center of Excellence


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How to create a business process management center of excellence: the benefits, the resources required, and a suggested timeline to follow. I gave this presentation at the Appian user conference, Appian FORUM, on October 27th, 2009.

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Business Process Management Center of Excellence

  1. 1. Maximizing BPM Success with a Center of Excellence Sandy Kemsley, Kemsley Design Ltd. Copyright © 2009 Appian. All rights reserved.
  2. 2. Agenda <ul><li>Why create a BPM CoE? </li></ul><ul><li>What functions does a CoE provide? </li></ul><ul><li>How do you build a CoE? </li></ul>
  3. 3. Benefits and Drivers for a BPM Center of Excellence
  4. 4. Expected Benefits of a CoE <ul><li>Knowledge transfer </li></ul><ul><li>Synergies between BPM projects </li></ul><ul><li>Shared code and components for increased reusability </li></ul><ul><li>Results: </li></ul><ul><ul><li>Faster deployments </li></ul></ul><ul><ul><li>Lower costs </li></ul></ul><ul><ul><li>Standardized, repeatable BPM projects </li></ul></ul>
  5. 5. Measuring the Impact <ul><li>Forrester survey, October 2007: </li></ul><ul><ul><li>“ What impact have BPM efforts had on your enterprise to date?” </li></ul></ul><ul><ul><li>“ Did the BPM project deliver on your organization’s expectations or goals?” </li></ul></ul><ul><ul><li>“ Has a team been created to provide BPM guidance?” </li></ul></ul><ul><ul><li>Source: “The EA View: BPM Has Become Mainstream”, Forrester Research Inc., February 19, 2009 </li></ul></ul>
  6. 6. CoE Correlates with Business Improvement <ul><li>Forrester survey results: </li></ul><ul><ul><li>Of the companies experiencing clear, measurable improvement due to BPM, 49% have a CoE </li></ul></ul><ul><ul><li>Of the companies that have had no success with BPM, 4% have a CoE </li></ul></ul><ul><li>“ Clearly, while a BPM CoE may not be a panacea for BPM success, having one in operation significantly increases the odds of BPM success.” </li></ul>
  7. 7. What Functions Does a CoE Provide?
  8. 8. Skills <ul><li>BPM knowledge and skills that are too rare to maintain in each project </li></ul><ul><ul><li>BPM methodology </li></ul></ul><ul><ul><li>Process engineering </li></ul></ul><ul><ul><li>BPM tool usage </li></ul></ul><ul><li>Mentoring and project-specific advice </li></ul><ul><li>Training and skills transfer to project </li></ul>
  9. 9. Governance <ul><li>Creating common BPM principles and methodologies </li></ul><ul><li>Ensuring that principles and methodologies are used </li></ul>
  10. 10. Repository <ul><li>BPM training materials </li></ul><ul><ul><li>Process specialists on projects </li></ul></ul><ul><ul><li>Process participants </li></ul></ul><ul><li>Best practices and techniques </li></ul><ul><li>Common code/components </li></ul><ul><li>Shared (sub)processes </li></ul>
  11. 11. Community <ul><li>Shared ideas and problem-solving </li></ul><ul><li>Better view of end-to-end processes across enterprise </li></ul><ul><li>Potential to combine common processes </li></ul><ul><li>Promoting shift from departmental to enterprise scale projects </li></ul>
  12. 12. Building a CoE
  13. 13. Basics of Creating a CoE <ul><li>Executive sponsorship and involvement </li></ul><ul><li>Establish a BPM methodology independent of technology </li></ul><ul><ul><li>Terms and definitions </li></ul></ul><ul><ul><li>Standards </li></ul></ul><ul><ul><li>Best practices </li></ul></ul><ul><ul><li>SOA alignment </li></ul></ul><ul><li>Co-locate the expertise and define roles and responsibilities </li></ul><ul><ul><li>Business and technical </li></ul></ul><ul><ul><li>Practical and visionary </li></ul></ul>
  14. 14. From Project to Program
  15. 15. CoE Roles <ul><li>Chief Process Officer or process czar </li></ul><ul><li>Steering committee </li></ul><ul><li>Project manager </li></ul><ul><li>Enterprise architect </li></ul><ul><li>Business process analyst/process architect </li></ul><ul><li>BPM developer </li></ul><ul><li>Process modeler </li></ul><ul><li>User Acceptance Testing and Quality Assurance </li></ul><ul><li>BPM software administrator </li></ul>
  16. 16. Key Takeaways <ul><li>A CoE accelerates your ability to succeed with BPM </li></ul><ul><ul><li>Shared skills </li></ul></ul><ul><ul><li>Best practices </li></ul></ul><ul><ul><li>Enterprise-wide process synergies </li></ul></ul><ul><li>CoE functions </li></ul><ul><ul><li>Skills </li></ul></ul><ul><ul><li>Governance </li></ul></ul><ul><ul><li>Repository </li></ul></ul><ul><ul><li>Community </li></ul></ul>
  17. 17. Questions? <ul><li>Thank You! </li></ul><ul><li>Sandy Kemsley </li></ul><ul><li> </li></ul>