Appointment Replication - Troubleshooting CRM 2007/above – ABAP Mapbox – Lotus Notes
Our Problem <ul><li>We need to examine why a calendar entry in CRM 2007/7.0 is not being replicated from CRM to the groupw...
 
General Message Flow <ul><li>Inbound processing in CSA* queues </li></ul><ul><li>ABAP Mapbox transform into ical format xm...
ABAP Mapbox/Groupware  check list <ul><li>Verify Middleware config </li></ul><ul><li>Verify ABAP mapbox config store </li>...
ABAP Mapbox basic config checks  <ul><li>SMOEAC subscriptions for GWA_01 </li></ul>
ABAP Mapbox basic config checks <ul><li>Verify ABAP Mapbox is turned on in ISPCFG </li></ul>
Review Customizing Loads R3AM1 <ul><li>Review status of adaptor objects: </li></ul><ul><ul><li>GWA_ACTVCAT </li></ul></ul>...
ABAP Mapbox – customizing store <ul><li>Mapbox load of config tables start with CMWC_MBA* </li></ul><ul><li>Tables to insp...
ABAP Mapbox – data store <ul><li>CRMD_MBA_GUISTOR – stores the key of the ical/vcard xml payload </li></ul><ul><li>CMW_DIS...
CRMD_MBA_GUISTOR - USERLIST
CMW_DISPLAY_MAPBOXSTORE
CRMD_MBA_GUISTOR - ACTIVITY
CMW_DISPLAY_MAPBOXSTORE-ACTIVITY
Examine Queues <ul><li>SMQ1 – outbound queue </li></ul><ul><li>Deciphering the queue name </li></ul><ul><ul><li>ISPQTAB  <...
Outbound Queue mapping - ISPQTAB
Lock Overview Screen
Userlist.xml
Example of successful replication
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SAP Mentor - Mapbox troubleshooting

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Presentation on troubleshooting the SAP Mapbox

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SAP Mentor - Mapbox troubleshooting

  1. 1. Appointment Replication - Troubleshooting CRM 2007/above – ABAP Mapbox – Lotus Notes
  2. 2. Our Problem <ul><li>We need to examine why a calendar entry in CRM 2007/7.0 is not being replicated from CRM to the groupware server </li></ul><ul><li>If we don’t resolve this issue our users might end up like this: </li></ul>
  3. 4. General Message Flow <ul><li>Inbound processing in CSA* queues </li></ul><ul><li>ABAP Mapbox transform into ical format xml payload </li></ul><ul><li>Outbound ISP_O* queue in “NOSEND” status </li></ul><ul><li>Groupware connector polls CRM server via specified interval </li></ul><ul><li>Groupware connector relays message to groupware proxy to groupware server </li></ul>
  4. 5. ABAP Mapbox/Groupware check list <ul><li>Verify Middleware config </li></ul><ul><li>Verify ABAP mapbox config store </li></ul><ul><li>Validate message flow </li></ul><ul><li>Examine queues </li></ul><ul><li>Review connector locks </li></ul>
  5. 6. ABAP Mapbox basic config checks <ul><li>SMOEAC subscriptions for GWA_01 </li></ul>
  6. 7. ABAP Mapbox basic config checks <ul><li>Verify ABAP Mapbox is turned on in ISPCFG </li></ul>
  7. 8. Review Customizing Loads R3AM1 <ul><li>Review status of adaptor objects: </li></ul><ul><ul><li>GWA_ACTVCAT </li></ul></ul><ul><ul><li>GWA_ACTVCHAR </li></ul></ul><ul><ul><li>GWA_ADDRCOMMAP </li></ul></ul><ul><ul><li>GWA_APPLN_MSG </li></ul></ul><ul><ul><li>GWA_BPROLES </li></ul></ul><ul><ul><li>GWA_BP_CUST </li></ul></ul><ul><ul><li>GWA_CATG_CUST </li></ul></ul><ul><ul><li>GWA_COUNTRY </li></ul></ul><ul><ul><li>GWA_CUST_LANGU </li></ul></ul><ul><ul><li>GWA_CUST_PERS3 </li></ul></ul><ul><ul><li>GWA_CUST_PRIO </li></ul></ul><ul><ul><li>GWA_DATA </li></ul></ul><ul><ul><li>GWA_GWOMSTRCAT </li></ul></ul><ul><ul><li>GWA_GW_SELRET </li></ul></ul><ul><ul><li>GWA_MDT </li></ul></ul><ul><ul><li>GWA_PROCTYPE </li></ul></ul><ul><ul><li>GWA_SITETYPE </li></ul></ul><ul><ul><li>GWA_STAREASON </li></ul></ul><ul><ul><li>GWA_STAT_CUST </li></ul></ul>
  8. 9. ABAP Mapbox – customizing store <ul><li>Mapbox load of config tables start with CMWC_MBA* </li></ul><ul><li>Tables to inspect for “partner determination issues” </li></ul><ul><ul><li>CMWC_MBACT_CHAR – mapbox </li></ul></ul><ul><ul><li>CRMV_ICAL_ACTM – CRM </li></ul></ul><ul><ul><li>Adaptor object GWA_ACTVCHAR </li></ul></ul>
  9. 10. ABAP Mapbox – data store <ul><li>CRMD_MBA_GUISTOR – stores the key of the ical/vcard xml payload </li></ul><ul><li>CMW_DISPLAY_MAPBOXSTORE allows us to display the contents </li></ul><ul><li>Field MBGROUP key values </li></ul><ul><ul><li>ACTIVITY – appointments </li></ul></ul><ul><ul><li>BUPA – partners </li></ul></ul><ul><ul><li>USERLIST - userlist </li></ul></ul>
  10. 11. CRMD_MBA_GUISTOR - USERLIST
  11. 12. CMW_DISPLAY_MAPBOXSTORE
  12. 13. CRMD_MBA_GUISTOR - ACTIVITY
  13. 14. CMW_DISPLAY_MAPBOXSTORE-ACTIVITY
  14. 15. Examine Queues <ul><li>SMQ1 – outbound queue </li></ul><ul><li>Deciphering the queue name </li></ul><ul><ul><li>ISPQTAB </li></ul></ul><ul><ul><ul><li>Qtype – ‘O’ </li></ul></ul></ul><ul><ul><ul><li>QNAME – SMQ1 Name </li></ul></ul></ul><ul><ul><ul><li>LOGQNAME – groupware address name </li></ul></ul></ul>
  15. 16. Outbound Queue mapping - ISPQTAB
  16. 17. Lock Overview Screen
  17. 18. Userlist.xml
  18. 19. Example of successful replication

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