Ecreation Chatbot Solutions

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Echatbots can help your website visitors to find what they are looking for. Any questions they have can immediately be answered, resulting in more leads and sales for your business.

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Ecreation Chatbot Solutions

  1. 1. ecreation Chatbot solutions Let us do your talking…
  2. 2. Sjoerd van Dijk Managing Director
  3. 3. • Who we are? • Who we work for… • Our solution… • Case studies… • Project steps… • Pricing…
  4. 4. • Concept, creation and development of websites, apps and social engagement • Since 1999 • Flexible and dedicated team • We build around the the business case • And place the user in the middle • Innovative and Creative “We are a creative company with a passion for Online”
  5. 5. Echatbots help you by talking to your website visitors. Extend your reach Reach more people by being where they are. Your chatbot connects to your website, your social media presence such as Facebook, and is always online.
  6. 6. Echatbots help your customer to find what they need. Know your audience By analyzing the questions and responses of your website visitors, you can see exactly what they think and do. Doing so you can optimize the knowledge of your chatbot and/or your website to increase your conversion
  7. 7. Echatbots answers your customers questions. Save time and costs Your chatbot is available for chat 24/7, taking care of answering your frequently asked questions. This can reduce your customer support costs by at least 20%!
  8. 8. Echatbots start a dialog with your customers and increase your conversion . Reach your goals Echatbots can help your website visitors to find what they are looking for. Any questions they have can immediately be answered, resulting in more leads and sales for your business.
  9. 9. Nothing to download or install You can access your KMS (Knowledge Management System) directly from your browser. It doesn’t matter where or when you are. As long as you have an internet connection, you’re good to go. Manage Personalize Proven Engage Go the extra Mile
  10. 10. Give it character Our experienced team of editors can work with you to make the chatbot respond exactly the way you want it. Not only to business questions, to common topics as well. Additionally we can help you find the perfect photo, animation or video to serve as the face of your chatbot. Manage Personalize Proven Engage Go the extra Mile
  11. 11. Proven track record Our proprietary software was first launched in 2005 and is being updated continuously to help you work on your chatbot as easy and fast as possible. Manage Personalize Proven Engage Go the extra Mile
  12. 12. Engage Want to know more about your audience? Your chatbot can ask questions to discover your audience’s gender, age or location. We let your brand talk… Manage Personalize Proven Engage Go the extra Mile
  13. 13. Navigation by Conversation Your chatbot can seamlessly open pages with additional information during a conversation. It can just as easy show videos or product presentations. Manage Personalize Proven Engage Go the extra Mile
  14. 14. Standard Features All features below are part of our default chatbot solution. Chatbot on web, IM or social media Basic chat window Knowledge Management System accessView conversation logs Define appearance HostingBasic knowledge Stock photo avatar RSS headlines View missing knowledge View reports
  15. 15. Wait... there’s more! We have suggestions for special features that let your chatbot stand out from the crowd. Custom designed chat window Text-to-Speech Navigation by Conversation Product Feed integration LiveChat Collect user data Search Engine Response Track & Trace Need something truly unique?Video or animated avatar
  16. 16. Some of our cases Speaking chatbot Vera developed for pension fund - Client: SPF Beheer Spoorwegpensioenfonds, was looking for new possibilities to expand their personal services. They chose to deploy a custom built chatbot on their website. This way they are able to respond 24/7 to visitors looking for information. Vera answers all possible pension-related questions and if requested she can open webpages and documents. By integrating ReadSpeaker technology the answers can be pronounced. This way all information is also accessible for people with a visual impairment. URL http://www.spov.nl/Content/Veelgesteldevragen.aspx
  17. 17. Some of our cases EVE From Enea - Client: ENEA Polska Eve is a fully interactive Virtual Assistant created for ENEA, an energy supplier in Poland. Eve answers questions about the wide range of products for companies and consumers. With NBC (Navigation by Conversation), the user is automatically redirected to relevant website pages that contain more information. Although Eve is a very professional chatbot, she likes it when you give her a compliment from time to time. Eve features pre-recorded video and a real-time text-to-speech engine. URL http://enea.ecreation.nl/
  18. 18. Some of our cases Floor - Client: HTM Netherlands The Dutch tramway company called HTM, operating for The Hague, launched the virtual agent Floor. Floor is implemented in the website and helps visitors when they need a traveling advice or want additional information about the HTM. The traveling advice can also, if requested, be send by mail.
  19. 19. Some of our cases The Bieber Buddy - Client: nineMSN & Nokia Acting upon instructions from R/GA London a chatbot was developed for Nokia. The chatbot, called The Annoying Orange, can be accessed through different mobile applications. The Annoying Orange is a popular character on Youtube. Nokia uses this character as a chatbot to promote the Instant Messaging services for mobile devices. Badges can be earned by chatting with the chatbot. When a user obtains a badge, he has the possibility to share the information on Facebook. The Annoying Orange chatbot is accessible via Gtalk, Ovi chat, Windows Live Messenger and Yahoo Messenger References https://www.youtube.com/watch?v=3puVSVT5IyQ https://www.youtube.com/watch?v=VUKWWiwsyg8 http://www.figarodigital.co.uk/case-study/nokia.aspx http://work.iamtheo.com/Nokia-Chatterboxing
  20. 20. Some of our cases The Bieber Buddy - Client: nineMSN The chatbot Bieber Buddy is launched to promote Justin Bieber’s “My World Tour” in Australia. To win tickets to his concert, the Bieber Buddy possesses a daily codeword that he will only reveal for half an hour each day. Users who have added the Bieber Buddy to their Windows Live Messenger friendlist receive a notification when the daily codeword is available on weekdays between the hours of 4pm and 7pm. They address the chatbot asking: "What is today's codeword?" The chatbot will also provide a link to the competition entry page. It is also possible to enter the competition by uploading a 30 second videoclip.
  21. 21. Some of our cases Lifeguard - Client: WNF The World Wildlife Fund (WWF) requested a chatbot widget for the Dutch social media platform Hyves. Users can add the widget to their profile to show their support for the foundation. The World Wildlife Fund use this chatbot to increase their brand awareness and sales among their target group. The chatbot can be managed from the Knowledge Management System. This system also provides information on the number of conversations, messages and unique users per day.
  22. 22. Some of our cases Robo Coke - Client: Carnation / Coca Cola Robocoke is a chatbot developed for Coca-Cola in Hungary, in cooperation with local agency Carnation. This chatbots promotes the brand Coca-Cola and entertains users by chatting with them, telling them their daily horoscope and play a game with them. In a quiz, Robocoke lets the user guess an artist, by giving several hints. The chatbot can also suggest music which the user might like, based on previously entered preferences. References https://www.youtube.com/watch?v=H6wsApaLr7A http://www.carnationgroup.com/works/the-coca-cola- company/coke/robocoke-the-coke-msn-agent
  23. 23. Some of our cases 1 vs 100 - Client: Postcode Lotery / lbi Interactive This chatbot has been developed for the very popular TV show - 1 against 100. It gives Live Messenger users the possibility to play the game “1 VS 100” against friends and family. This is the first multi-player game ever made on the Microsoft Live Messenger platform
  24. 24. Some of our cases Chat with Bzz - Client: Stop Aids NOW! Bzz is the worlds first chatbot that answers questions related to alcohol, drugs and (safe) sex. Bzz was developed for Trimbos-instituut and SOA Aids Nederland (two Dutch companies related to alcohol, drugs and (safe) sex) because they wanted to offer a service that was a quick and reliable source of information about topics young people might not want to discuss in open public. This chatbot is integrated into the Windows Live Messenger service, a service commonly used by young people. References Attached Case Study
  25. 25. Some of our cases Quizzo - Client: Microsoft BING / Thin Martian UK Thin Martian hired us to create this chatbot, that offers Britain's first online Messenger quiz. Subscribed contestants will receive a message alert from Bing Master right before the quiz starts. During the quiz, contestants can look up the answer using the new Bing search engine. This chatbot has been developed in coorporation with Thin Martian.
  26. 26. Some of our cases Max Factor - Client: Thin Martian UK The Max Factor chatbot gives users in the United Kingdom the best make- up tips via the Windows Live Messenger service. The chatbot will provide the user with this information, by directing them to content on Facebook and YouTube. The chatbot can show users exclusive videos of Caroline Barnes. She is a famous Max Factor make-up artist from England. These videos are viewable within an activity window which has been developed in corporation with Thin Martian.
  27. 27. Our webbased KMS Overview of AI Items
  28. 28. Our webbased KMS Add new AI Items
  29. 29. Our webbased KMS Added AI Item
  30. 30. Our webbased KMS No-Match list
  31. 31. 1. Exploration if the case 2. Detailed case (Goals & Target group) 4. Creation of the textueel character 3. Content analyses & strategy 5. Creation / Integration graphical character 6. Adding the Small-talk, Character and textual content 7. KMS Training 8. Internal test with focus-group, acceptation 9. Live, Reports, Analyze, Optimization, Editorial support
  32. 32. DEMO http://bot.echatbot.com
  33. 33. Chatbot Alice iOS App https://itunes.apple.com/en/ap p/world-of-alice- chatbot/id494831683?mt=8

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