Acmp V F

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Presented at Association for Change Management Professionals Conference, April 2012

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Acmp V F

  1. 1. ThePoker Faceof ChangeWhat a Game of Skill and LuckCan Teach Us About ChangeJanelle Montgomery2012 ACMP Global Conference The Poker Face of Change, April 3, 2012, 2:30 PM Association of Change Management Professionals Conference April 1 – 4, 2012
  2. 2. Poker can teach us about change managementThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 1
  3. 3. A good player knows the game and uses his toolsThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 2
  4. 4. A great player constantly adjusts to new information Develop a deep Follow a understanding consistent Leverage luck of the people processThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 3
  5. 5. Look at the players – not your cardsThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 4
  6. 6. Every interaction is rich with informationThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 5
  7. 7. It’s more than the “tells”The Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 6
  8. 8. Your ability to read a person will develop over time ABILITY TO READ PERSON TIMEThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 7
  9. 9. Your “read” may not be accurate TELL #11 TITLE: I can’t believe I’m betting! Where can I hide? CATEGORY: Nervousness DESCRIPTION: ...The bettor...is covering his mouth with his hand... MOTIVATION: There’s a reasonable chance that the bettor is covering his mouth to make close scrutiny of his face difficult. He’s unaware that he’s doing it, though. The reason he unconsciously wants to avoid examination is that he’s probably buffing. RELIABILITY: Weak players = 71% Average players = 62% Strong players = 57%The Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 8
  10. 10. Political and economic resources change the gameThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 9
  11. 11. Gauging risk tolerance takes experience What process will we follow? This thing isgoing to be big! How do we make sure How can we this will work? really make a splash?The Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 10
  12. 12. The dangerous ones are not who you think they are! RESOURCES RESOURCES LOW HIGH RISK TAKER RISK AVERSEThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 11
  13. 13. What’s really motivating people?The Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 12
  14. 14. Address disengagement quicklyThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 13
  15. 15. Use a consistent processThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 14
  16. 16. A great combination will win the game TrainingThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 15
  17. 17. Make sound decisionsThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 16
  18. 18. Luck is a resource to be managedThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 17
  19. 19. Be ready to take advantage of a shift in momentumThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 18
  20. 20. Don’t get overconfident, and don’t overcorrectThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 19
  21. 21. Play for exceptional change managementThe Poker Face of Change, April 3, 2012, 2:30 PMDelivered at 2012 ACMP Global Conference 20
  22. 22. Janelle Montgomeryjanelle.montgomery@northhighland.com972.392.6345 Images courtesy of fotolia and iStockphoto. Used with permission. The Poker Face of Change, April 3, 2012, 2:30 PM Association of Change Management Professionals Conference April 1 – 4, 2012

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