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MindLab: Innovation in Government

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How can government become more innovative -- with citizens, businesses and ngo's at the very center? The presentation outlines the work of MindLab, a cross-ministerial innovation unit in Denmark. It …

How can government become more innovative -- with citizens, businesses and ngo's at the very center? The presentation outlines the work of MindLab, a cross-ministerial innovation unit in Denmark. It is MindLabs mission to involve end-users in innovating public policies and services, in close collaboration with government officials of three national ministries. www.mind-lab.dk or www.mindblog.dk (also in English)

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  • Financial crisis: Maybe not surprising the citizens are thinking differently about government What may be more surprising is that government is beginning to think differently about citizens!
  • Hvad er det så de kan de der brugere? Vi synes at de kan give værdi og gøre os klogere i forhold til de tre centrale elementer af definitionen af innovation. Vi starter udefra og ind – effekten! Under tre, nævn Paro den søde sæl
  • Indsigt: Servicerejse ikke optimal Værdi: 1. 2. Styrket serviceoplevelse hos arbejdsskadede
  • VIS VIDEOKLIP fra AFBUREAUKRATISERING Hvad er den brændende platform for dem som kan lave noget om  meget vigtigt, skaber større ssh for forandring! workshops: deltagere og formål På den ene workshop brugte vi tiden på at identificere de væsentligste findings fra før-interviewene for at snævre ind hvor det potentielt virkelig interessante var. På baggrund af de kunderejser vi havde tegnet, havde vi udvalgt 3* 20 klip, som vi mente kunne sætte nogle tanker i gang hos ASK og kommunen. Det var en øjenåbnende oplevelse for deltagerne at se videoklippene af de arbejdsskadede og høre hvordan de oplevede kontakten med ASK undervejs i deres forløb Se videoklip
  • Transcript

    • 1. Innovation in Government How Citizen-Centered Innovation Can Transform the Public Sector Christian Bason, Innovation Manager
    • 2.  
    • 3. Agenda Background The Challenge About MindLab Case Three Lessons
    • 4. Background Innovating Welfare (2007) Put the Citizen Into Play (2009)
    • 5. Public Sector’s Share of the Economy Denmark 51% USA 37%
    • 6. New Citizen Thinking? ” Government is part of the solution, not the problem.” New Government Thinking? ” Citizens are part of the solution, not the problem.”
    • 7. The Challenge How can we meet citizen’s expectations for ever-better public policies and services with ever-fewer resources?
    • 8. An Answer? Engaging citizens as co-developers and -producers Citizens co-develop Public sector produces Citizens co-produce Traditional development and production model Future development and production model Experts and officials develop
    • 9. Value of Citizen-Centered Innovation 1. What is The Innovation Potential? For whom, when, why? What is valuable today? Where can value be increased? 3. Knowledge About Impacts How will citizen’s daily activities and experiences work as ressources or challenges in implementing the new policies? 2. How Can the Potential be Realised? Eye-opener to see reality of citizens and businesses ”outside-in” Users have their own suggestions as to how services could change Co-development: ”would that work in my reality?”
    • 10. Mission To involve citizens and businesses in developing innovative solutions for society
    • 11. About MindLab Part of three national ministries [departments] Economic & Business Affairs [Commerce] Taxation [Treasury] Employment [Labor] Staff of 15 Core staff Ph.D. students Stationed project leaders Board Three Permanent Secretaries of ministries Four external members from business & academia
    • 12.
      • Short-circuiting bureaucracy from within
      Politics & regulation Strategy & organisation Managers and employees Citizens, Enterprises, NGOs Top management Society Innovation processes & measurement Innovation unit Other stake- holders Other public sector organisations
    • 13. Activities Transforming insights into action Generating research and sharing experiences
    • 14. Approach Anthropology Design thinking Public policy & service development
    • 15.  
    • 16.
      • Three lessons from MindLab
      • Citizen-centered Innovation Works
        • Outside-in is a valuable eye opener
        • But: Leadership, awareness and employee
        • competencies are insufficient
      • There’s Value to Harvest
        • Better services can come at no extra cost
        • But: The public sector is not used to thinking
        • systematically about value creation
      • A Change Agent Is Needed
          • Cross-governmental collaboration can happen
          • But: It needs top management focus
          • – and a push!
    • 17. www.mind-lab.dk