Subjective Factors in ICT4D Deployment
   Catholic Relief Services ICT4D 2010
Where I Have worked

El Salvador   Vietnam
Bangladesh    Haiti
Guatemala     Mali
Bolivia       Guinea
Tajikistan    Armen...
ICT4D Deployments



Each deployment has unique
 characteristics and logistic needs.
We used to bring our work to the computer…


 Now, we take computing   to our work
Centralized Information Management
Survey Coordinator – Bolivia (Save the Children USA)
Microfinance Registries – Myanmar (Save UK)
Awaiting Data Input – Haiti (Save the Children USA)
Increasingly, technology is becoming easy.

Technical problems can be solved…since they
 are technical by nature.
There are many device tools….
Laptop                 Netbook




PDA      The Tools
                     Cell Phones
There are many fine software solutions…
Solution Providers

                                                                   Data
                              ...
But, there are other factors to consider…
User Acceptance
Curious, but Skeptical…
I am Curious….
Let Me Try That!
Trust
What is that?
Interesting….
What Device?
Cultural Context
Cultural
Cultural
Gender
Listen to the Users
“If it doesn’t work in the field…

…then it doesn’t work”.
So….which mobile solution should I use?


        First Things First…
The “What” determines the “How”

The technology “tool” comes Last - Always

Don’t try to force the solution to the need
“Tool” Determinants
Do the hard work (requirements) first,

or else you will have to do the hard work later…



If you dec...
“Tool” Determinants

Connectivity:               not available  available

Power availability:         low (car battery/s...
Tool” Determinants - continued

Data security:         low  high

Environmental:         mild  severe

Technical Support...
Risk Mitigation

Fearlessly face what could go wrong….

Develop a plan for when it does go wrong!


    (something will ha...
Recommended Best Practices
• Use technology that is simple, relevant, local.

• Build on what is already working.

• Asses...
Questions….?
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"Subjective Factors in ICT4D Deployment"

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presentation by David isaak of SixBlue Data at Catholic Relief Services

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"Subjective Factors in ICT4D Deployment"

  1. 1. Subjective Factors in ICT4D Deployment Catholic Relief Services ICT4D 2010
  2. 2. Where I Have worked El Salvador Vietnam Bangladesh Haiti Guatemala Mali Bolivia Guinea Tajikistan Armenia Philippines Malawi Egypt Myanmar Uganda Jordan Pakistan Yemen Sudan West Bank
  3. 3. ICT4D Deployments Each deployment has unique characteristics and logistic needs.
  4. 4. We used to bring our work to the computer… Now, we take computing to our work
  5. 5. Centralized Information Management
  6. 6. Survey Coordinator – Bolivia (Save the Children USA)
  7. 7. Microfinance Registries – Myanmar (Save UK)
  8. 8. Awaiting Data Input – Haiti (Save the Children USA)
  9. 9. Increasingly, technology is becoming easy. Technical problems can be solved…since they are technical by nature.
  10. 10. There are many device tools….
  11. 11. Laptop Netbook PDA The Tools Cell Phones
  12. 12. There are many fine software solutions…
  13. 13. Solution Providers Data Transfer Tool Name Developed By Runs On Service Model Method SMS-enabled Souktel Souktel phone web server SMS SMS and Java- FrontlineSMS Kiwanja.net enabled phone free SMS SMS-enabled RapidResponse UNICEF phone enterprise - server SMS Java-enabled JavaRosa OSC phone free (open source) GPRS only Java-enabled SMS or Mobile Researcher Clyral phone pay-per-survey GPRS USB or EpiSurveyor Datadyne Palm O/S only free (open source) GPRS SMS or Nokia Data Gathering Nokia Nokia O/S only free for NGO's GPRS Android O/S Open Data Kit Google only free (open source)
  14. 14. But, there are other factors to consider…
  15. 15. User Acceptance
  16. 16. Curious, but Skeptical…
  17. 17. I am Curious….
  18. 18. Let Me Try That!
  19. 19. Trust
  20. 20. What is that?
  21. 21. Interesting….
  22. 22. What Device?
  23. 23. Cultural Context
  24. 24. Cultural
  25. 25. Cultural
  26. 26. Gender
  27. 27. Listen to the Users
  28. 28. “If it doesn’t work in the field… …then it doesn’t work”.
  29. 29. So….which mobile solution should I use? First Things First…
  30. 30. The “What” determines the “How” The technology “tool” comes Last - Always Don’t try to force the solution to the need
  31. 31. “Tool” Determinants Do the hard work (requirements) first, or else you will have to do the hard work later… If you decide to choose the tool first, then: Best scenario: added cost, delay and poor program quality. Worst scenario: resulting failure possibly costing lives.
  32. 32. “Tool” Determinants Connectivity: not available  available Power availability: low (car battery/solar)  high Data transfer method: USB  SMS  GPRS  VPN Data quality: not important  important Survey structure: simple  complex (branching) Information complexity: text-only  data/spatial/image
  33. 33. Tool” Determinants - continued Data security: low  high Environmental: mild  severe Technical Support: low risk  high risk
  34. 34. Risk Mitigation Fearlessly face what could go wrong…. Develop a plan for when it does go wrong! (something will happen unexpectedly)
  35. 35. Recommended Best Practices • Use technology that is simple, relevant, local. • Build on what is already working. • Assess and mitigate risks • Engage Stakeholders • Build local capacity to develop and maintain the solution. • More is learned from what fails, than from what succeeds…
  36. 36. Questions….?

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