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"Subjective Factors in ICT4D Deployment"


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presentation by David isaak of SixBlue Data at Catholic Relief Services

presentation by David isaak of SixBlue Data at Catholic Relief Services

Published in: Technology

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  • 1. Subjective Factors in ICT4D Deployment Catholic Relief Services ICT4D 2010
  • 2. Where I Have worked El Salvador Vietnam Bangladesh Haiti Guatemala Mali Bolivia Guinea Tajikistan Armenia Philippines Malawi Egypt Myanmar Uganda Jordan Pakistan Yemen Sudan West Bank
  • 3. ICT4D Deployments Each deployment has unique characteristics and logistic needs.
  • 4. We used to bring our work to the computer… Now, we take computing to our work
  • 5. Centralized Information Management
  • 6. Survey Coordinator – Bolivia (Save the Children USA)
  • 7. Microfinance Registries – Myanmar (Save UK)
  • 8. Awaiting Data Input – Haiti (Save the Children USA)
  • 9. Increasingly, technology is becoming easy. Technical problems can be solved…since they are technical by nature.
  • 10. There are many device tools….
  • 11. Laptop Netbook PDA The Tools Cell Phones
  • 12. There are many fine software solutions…
  • 13. Solution Providers Data Transfer Tool Name Developed By Runs On Service Model Method SMS-enabled Souktel Souktel phone web server SMS SMS and Java- FrontlineSMS enabled phone free SMS SMS-enabled RapidResponse UNICEF phone enterprise - server SMS Java-enabled JavaRosa OSC phone free (open source) GPRS only Java-enabled SMS or Mobile Researcher Clyral phone pay-per-survey GPRS USB or EpiSurveyor Datadyne Palm O/S only free (open source) GPRS SMS or Nokia Data Gathering Nokia Nokia O/S only free for NGO's GPRS Android O/S Open Data Kit Google only free (open source)
  • 14. But, there are other factors to consider…
  • 15. User Acceptance
  • 16. Curious, but Skeptical…
  • 17. I am Curious….
  • 18. Let Me Try That!
  • 19. Trust
  • 20. What is that?
  • 21. Interesting….
  • 22. What Device?
  • 23. Cultural Context
  • 24. Cultural
  • 25. Cultural
  • 26. Gender
  • 27. Listen to the Users
  • 28. “If it doesn’t work in the field… …then it doesn’t work”.
  • 29. So….which mobile solution should I use? First Things First…
  • 30. The “What” determines the “How” The technology “tool” comes Last - Always Don’t try to force the solution to the need
  • 31. “Tool” Determinants Do the hard work (requirements) first, or else you will have to do the hard work later… If you decide to choose the tool first, then: Best scenario: added cost, delay and poor program quality. Worst scenario: resulting failure possibly costing lives.
  • 32. “Tool” Determinants Connectivity: not available  available Power availability: low (car battery/solar)  high Data transfer method: USB  SMS  GPRS  VPN Data quality: not important  important Survey structure: simple  complex (branching) Information complexity: text-only  data/spatial/image
  • 33. Tool” Determinants - continued Data security: low  high Environmental: mild  severe Technical Support: low risk  high risk
  • 34. Risk Mitigation Fearlessly face what could go wrong…. Develop a plan for when it does go wrong! (something will happen unexpectedly)
  • 35. Recommended Best Practices • Use technology that is simple, relevant, local. • Build on what is already working. • Assess and mitigate risks • Engage Stakeholders • Build local capacity to develop and maintain the solution. • More is learned from what fails, than from what succeeds…
  • 36. Questions….?