CONSUMER PROTECTION ACT AND ROLE OF YOUTH Presented by M.SIVASUBRAMANIAN
To Identify the consumer's rights and responsibilities.
To Explore the Features of Consumer Protection Act 1986
To Explain role of youth on consumer protection .
MAHATMA GANDHIJI “ A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.”
Who is a Consumer?
Any person who buys or hires any goods or service is a consumer
except if he uses such goods or service for commercial purpose.
or if the goods/service provided is free of cost, the person shall not be considered a consumer.
Consumer Protection Act In India
On 24 December 1986 Govt. of India enacted the Consumer Protection Act 1986 to:
Ensure Rights of Consumers
Provide Remedies for deceived Consumers
Consumer Rights Safety education Choose Information Redressal Heard
Responsibilities of Consumer
Be quality conscious and thoroughly examine the product before purchasing it.
Check the quality mark i.e. AGMARK, ISI, BIS, etc.
Ask for a guarantee card if there is one.
Insist on a cash memo which is required as proof of purchase in case of a complaint.
Consumer Need Protection Against
Unfair trade practice
Restrictive trade practice
BEFORE BUYING ANY GOODS OR SERVICE, BE SATISFIED ABOUT THE QUALITY OR QUANTITY.
MAKE IT CLEAR THAT ISSUE OF RECEIPT IS MANDATORY FOR ANY PURCHASE OF Rs.200 AND ABOVE.
IN ANY PACKAGED MATERIAL, THE MONTH & YEAR OF MANUFACTURE, NET QUANTITY or WEIGHT & M.R.P is MUST.
Salient Features Of the Act
The Act applies to all goods and services unless specially exempted by Union Government
It covers all sectors – public, private or cooperative
Provisions of the Act are compensatory in nature
Salient Features Of the Act
It enshrines all consumers rights – to choose, to be heard, to be informed, to safety, education and redressal (CHISER)
It empowers consumers seeking discontinuance of trader’s malpractices, defective goods, service deficiencies or withdrawal of hazardous goods from the market.
3-Tier Redressal Agency
The aims and objectives of the Act are achieved by the constitution and creation of 3-tier judicial machinery depending upon the amount of loss involved
State Commission and
National Consumer Disputes redressal Commission .
Consumer Protection Followed In India
The Consumer can approach the Adalat with his grievance. The issue is discussed and decision is taken on the spot. This saves time and money
Lok Adalat has become a speedy, effective and economical redressal system.
Remedies/reliefs available to consumers under the CPA
They can have the goods replaced
They can get a price refund
They can be compensated against loss or injury
Discontinuation of unfair or restricted trade practices
Withdrawal/discontinue the sale of hazardous goods
Paying adequate cost to parties
Removal of service deficiency
Penalty Under Section 27 CPA
According to CPA ,where a trader or the complainant fails to comply with an order made by the relevant consumer forum , such person is liable to a punishment with imprisonment for a term which is not less than 1 month but which may extend to 3 years or with fine of not less than 2000 INR but which may extend to 10000 INR with both
LIMITATION The District Forum, the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which cause of action has arisen.
ISI MARK ISI mark on baby food, mineral water, electrical and cooking gas appliances, pressure cookers, cement, steel, etc.
AGMARK AG mark on the pouch/ container for purchase of pulses, rice, wheat, flour, edible oil, ghee, butter, honey, spices etc.
FPO FPO mark on the container or packages of processed food or agricultural produces (jam, jelly, sauce, fruit juice, pickles etc.)
Swami Vivekananda National Award
Every year the Union Ministry gives two national awards –
National Award on Consumer Protection and
National Youth Award on Consumer Protection.
National Woman Award
Role Of Youth
To create Awareness among the people.
To help the consumers to suit or file the case in the Consumer Courts.
Explain about the consumer rights to the people.
Encouraging consumers to boycott defective bad quality goods.
To educate the market and the product knowledge to the consumer
National Consumer Helpline You may call on the following toll free number 1800-11-4000 (from MTNL or BSNL) for guidance and information on consumer issues
National Consumer Day
World Consumer Rights Day
CONCLUSION As a youth, to generate awareness among the consumers about their rights and responsibilities , motivate them to assert their rights and not to compromise on quality and standards of goods and services and seek redressal in consumer courts , when ever required.