Uploaded on

CPT …

CPT

More in: Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
2,499
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
203
Comments
0
Likes
2

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. CONSUMER PROTECTION ACT AND ROLE OF YOUTH Presented by M.SIVASUBRAMANIAN
  • 2. OBJECTIVES
    • To Identify the consumer's rights and responsibilities.
    • To Explore the Features of Consumer Protection Act 1986
    • To Explain role of youth on consumer protection .
  • 3. MAHATMA GANDHIJI “ A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.”
  • 4. Who is a Consumer?
    • Any person who buys or hires any goods or service is a consumer
      • except if he uses such goods or service for commercial purpose.
      • or if the goods/service provided is free of cost, the person shall not be considered a consumer.
  • 5. Consumer Protection Act In India
    • On 24 December 1986 Govt. of India enacted the Consumer Protection Act 1986 to:
    • Ensure Rights of Consumers
    • Provide Remedies for deceived Consumers
  • 6. Consumer Rights
  • 7. Consumer Rights Safety education Choose Information Redressal Heard
  • 8. Responsibilities of Consumer
    • Be quality conscious and thoroughly examine the product before purchasing it.
      • Check the quality mark i.e. AGMARK, ISI, BIS, etc.
      • Ask for a guarantee card if there is one.
    • Insist on a cash memo which is required as proof of purchase in case of a complaint.
  • 9. Consumer Need Protection Against
    • Unfair trade practice
    • Restrictive trade practice
    • Defects
    • Deficiencies
  • 10. ALERT
    • BEFORE BUYING ANY GOODS OR SERVICE, BE SATISFIED ABOUT THE QUALITY OR QUANTITY.
    • MAKE IT CLEAR THAT ISSUE OF RECEIPT IS MANDATORY FOR ANY PURCHASE OF Rs.200 AND ABOVE.
    • IN ANY PACKAGED MATERIAL, THE MONTH & YEAR OF MANUFACTURE, NET QUANTITY or WEIGHT & M.R.P is MUST.
  • 11. Salient Features Of the Act
    • The Act applies to all goods and services unless specially exempted by Union Government
    • It covers all sectors – public, private or cooperative
    • Provisions of the Act are compensatory in nature
  • 12. Salient Features Of the Act
    • It enshrines all consumers rights – to choose, to be heard, to be informed, to safety, education and redressal (CHISER)
    • It empowers consumers seeking discontinuance of trader’s malpractices, defective goods, service deficiencies or withdrawal of hazardous goods from the market.
  • 13. 3-Tier Redressal Agency
    • The aims and objectives of the Act are achieved by the constitution and creation of 3-tier judicial machinery depending upon the amount of loss involved
      • District Forum
      • State Commission and
      • National Consumer Disputes redressal Commission .
  • 14. Consumer Protection Followed In India
    • Lok Adalats:
    • The Consumer can approach the Adalat with his grievance. The issue is discussed and decision is taken on the spot. This saves time and money
    • Lok Adalat has become a speedy, effective and economical redressal system.
  • 15. Remedies/reliefs available to consumers under the CPA
    • They can have the goods replaced
    • They can get a price refund
    • They can be compensated against loss or injury
    • Discontinuation of unfair or restricted trade practices
    • Withdrawal/discontinue the sale of hazardous goods
    • Paying adequate cost to parties
    • Removal of service deficiency
  • 16. Penalty Under Section 27 CPA
    • According to CPA ,where a trader or the complainant fails to comply with an order made by the relevant consumer forum , such person is liable to a punishment with imprisonment for a term which is not less than 1 month but which may extend to 3 years or with fine of not less than 2000 INR but which may extend to 10000 INR with both
  • 17. LIMITATION The District Forum, the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which cause of action has arisen.
  • 18. ISI MARK ISI mark on baby food, mineral water, electrical and cooking gas appliances, pressure cookers, cement, steel, etc.
  • 19. Hall Mark
  • 20. AGMARK AG mark on the pouch/ container for purchase of pulses, rice, wheat, flour, edible oil, ghee, butter, honey, spices etc.
  • 21. FPO FPO mark on the container or packages of processed food or agricultural produces (jam, jelly, sauce, fruit juice, pickles etc.)
  • 22. Swami Vivekananda National Award
    • Every year the Union Ministry gives two national awards –
    • National Award on Consumer Protection and
    • National Youth Award on Consumer Protection.
    • And also
    • National Woman Award
  • 23. Role Of Youth
    • To create Awareness among the people.
    • To help the consumers to suit or file the case in the Consumer Courts.
    • Explain about the consumer rights to the people.
    • Encouraging consumers to boycott defective bad quality goods.
    • To educate the market and the product knowledge to the consumer
  • 24. National Consumer Helpline You may call on the following toll free number 1800-11-4000 (from MTNL or BSNL) for guidance and information on consumer issues
  • 25. Remind Ourselves
    • 24 December
    • National Consumer Day
    • 15 March
    • World Consumer Rights Day
  • 26. CONCLUSION As a youth, to generate awareness among the consumers about their rights and responsibilities , motivate them to assert their rights and not to compromise on quality and standards of goods and services and seek redressal in consumer courts , when ever required.
  • 27. References
    • Business and Environmental law – R.V.Kapoor
    • http://india.gov.in/
    • http://www.sethassociates.com
    • http://fcamin.nic.in
    • www.boardguess.com
    • www.download-book.net
  • 28. Thank you