View stunning SlideShares in full-screen with the new iOS app!Introducing SlideShare for AndroidExplore all your favorite topics in the SlideShare appGet the SlideShare app to Save for Later — even offline
View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
To Identify the consumer's rights and responsibilities.
To Explore the Features of Consumer Protection Act 1986
To Explain role of youth on consumer protection .
MAHATMA GANDHIJI “ A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.”
According to CPA ,where a trader or the complainant fails to comply with an order made by the relevant consumer forum , such person is liable to a punishment with imprisonment for a term which is not less than 1 month but which may extend to 3 years or with fine of not less than 2000 INR but which may extend to 10000 INR with both
LIMITATION The District Forum, the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which cause of action has arisen.
ISI MARK ISI mark on baby food, mineral water, electrical and cooking gas appliances, pressure cookers, cement, steel, etc.
CONCLUSION As a youth, to generate awareness among the consumers about their rights and responsibilities , motivate them to assert their rights and not to compromise on quality and standards of goods and services and seek redressal in consumer courts , when ever required.