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Good or Great? 6 Important Stops on the Road to a Successful Implementation

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Written with the operating room (OR) staff in mind, this eBook is designed as a guide to help you find your way through six key stops on the journey to implementing a great perioperative solution.

Written with the operating room (OR) staff in mind, this eBook is designed as a guide to help you find your way through six key stops on the journey to implementing a great perioperative solution.

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  • 1. GOOD or GREAT? 6 Important Stops You Should Make on the Road to a Successful Implementation A publication of
  • 2. Can Great Professional Services drive Great Peroperative Solutions? The decision to deploy a comprehensive information system can induce anxiety in even the most seasoned IT or perioperative professional. On one hand, you appreciate the value in the functionality the system offers – streamlined data capture, improved workflow that can boost efficiency, and better ways to share information to help improve patient care, meet compliance requirements, reduce costs, and ultimately make life easier for OR staff. Share this eBook! www.SISFirst.com Good or Great? 6 Important Stops You Should Make on the Road to a Successful Implementation | 2
  • 3. While the benefits are obvious, the steps required to make the transition can be unnerving. It’s natural to mitigate risks by mapping out the path you’ll need to take to make this shiny new system a reality at your facility – and decide who will help you navigate and steer clear of road blocks. As you gear up to move forward with your selection, ask yourself a few questions: • What resources (time, staff, and technology) will I need to commit to ensure this works for us? • Does my vendor really have the experience – and the plan -- to foster our success? • Will my team have the kind of support we need along the way? • When complete, will we have real metrics that I can share to prove our results? The reality is…great software is just one element of a successful project. Understanding how your organization works, developing a plan that meets your unique needs, and putting that software to work to generate real results requires a great professional services team. Use this eBook as your GPS to help you find your way through the six key “stops” on the journey to your ultimate destination – a great perioperative solution. Share this eBook! www.SISFirst.com Good or Great? 6 Important Stops You Should Make on the Road to a Successful Implementation | 3
  • 4. Proven Implementation Methodology The SIS Professional Services Team offers a proven methodology that speeds your value realization through a shortened implementation time frame utilizing a model system based on recommended practice, progressive agile build processes, and solutions focused delivery team. Our common purpose is based on the principles of engagement, execution, and enrichment. We strive to instill confidence and build loyalty by providing a unique, impactful and distinctive implementation experience, as well as guidance and leadership. The six stops for a successful implementation: SOLUTION DEFINITION SUCCESS PLANNING FOUNDATION DEVELOPMENT SOLUTION CONFIGURATION CLIENT ENABLEMENT BENEFIT REALIZATION Share this eBook! www.SISFirst.com Good or Great? 6 Important Stops You Should Make on the Road to a Successful Implementation | 4
  • 5. Solution Definition SOLUTION DEFINITION In light of the unique perioperative challenge a client is attempting to solve, the purpose of this phase of the SIS Approach is to collaborate with our client to develop a holistic solution package of services and software, uniquely constructed to tangibly address that challenge and to advance their organizational goals. Share this eBook! www.SISFirst.com Good or Great? 6 Important Stops You Should Make on the Road to a Successful Implementation | 5
  • 6. Success Planning SUCCESS PLANNING Share this eBook! www.SISFirst.com The bedrock of the success of our transformative perioperative engagements is found within this phase of the SIS Approach. Key elements of Solution Definition are translated into key project management deliverables, project resources are clarified and secured, measurements of success are confirmed and baselines are established, and the critical governance structure is defined and populated with key members of each organization. Good or Great? 6 Important Stops You Should Make on the Road to a Successful Implementation | 6
  • 7. Foundation Development FOUNDATION DEVELOPMENT Share this eBook! www.SISFirst.com The rapid results that the SIS Approach drives are enabled by the use of the SIS model system. While the infrastructure of the SIS model is developed in collaboration with our vast perioperative client base, its localization through the import of critical elements from a client’s materials, pharmacy, and personnel systems yields the foundation that is the catalyst for our proven, event-based implementation approach. Good or Great? 6 Important Stops You Should Make on the Road to a Successful Implementation | 7
  • 8. Solution Configuration SOLUTION CONFIGURATION Share this eBook! www.SISFirst.com After the foundation has been firmly established, the solution configuration phase uses a progressive event schedule that utilizes agile project management techniques, just in time training, and our proprietary Design Decision Matrix to confidently guide our clients through the configuration process. While the midpoint of the configuration process is the Proof of Concept event that ensures usability and gathers critical feedback, this phase is concluded with both vigorous testing and system activation preparation activities. Good or Great? 6 Important Stops You Should Make on the Road to a Successful Implementation | 8
  • 9. Client Enablement CLIENT ENABLEMENT Share this eBook! www.SISFirst.com This phase of the SIS approach begins with the preparation of your end users for their adoption of the SIS solution and includes standard tools, courseware configuration, and train-the-trainer activities. The phase is capped by your system activation and the active support of the SIS team during the initial days post activation as well as those critical days prior to support transition. Good or Great? 6 Important Stops You Should Make on the Road to a Successful Implementation | 9
  • 10. Benefit Realization BENEFIT REALIZATION Share this eBook! www.SISFirst.com The capstone of the SIS approach is the benefit realization phase. This phase uses those critical elements highlighted in solution definition, baselines established during success planning, and then managed to through the critical steps of the core phases of the approach. The benefit realization phase uses proprietary technology, experienced analytics advisors, and industry leading perioperative expertise to ensure our clients can clearly identify the tangible impact of the SIS solution in addressing the challenges that drove the selection of the SIS solution, as well as proactively prepare them to analytically address the ever evolving demands of the perioperative environment. Good or Great? 6 Important Stops You Should Make on the Road to a Successful Implementation | 10
  • 11. Professional Services Working together with clinicians, technical teams, business managers and executives, the SIS Client Services team provides expert consulting and support services that deliver exceptional results. Whether you need a quick tune up of your SIS solution, additional training, or supplemental staff – or full perioperative business management and insight – SIS has the knowledge and experience to provide creative solutions that meet your unique needs. Our portfolio includes: • Oracle Database Administration services • Solution Optimization Services • Education & Training • SIS Analytics Services - SIS Systems Administration - Performance Dashboard Development - SIS Report Writing - Perioperative Performance Measurement - New User Onboard Training - SIS Solution Health Checks - Customized Training - Enterprise Business Intelligence Integration • Supplemental Services • Custom Services - SIS Administrator - SIS Analytics - Project Management - Activation Support - Facility Expansion Services Share this eBook! www.SISFirst.com Good or Great? 6 Important Stops You Should Make on the Road to a Successful Implementation | 11
  • 12. Great Professional Services lead to Great Perioperative Solutions Want to learn more about SIS’ proven implementation methodology? Read how SIS helped Regional Medical Center at Memphis implement the SIS solution in just 22 weeks. To learn more about the AIMS from Surgical Information Systems, call us at 1.800.930.089 or visit www.SISFirst.com. Share this eBook! www.SISFirst.com