Cosa 2010 opening session scantlebury

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Cosa 2010 opening session scantlebury

  1. 1. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST COSA Welcome Marg Scantlebury COSA Chair
  2. 2. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST SirsiDynix Welcome and Company Update Matt Hawkins Chief Operating Officer
  3. 3. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  4. 4. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  5. 5. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  6. 6. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  7. 7. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  8. 8. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  9. 9. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  10. 10. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  11. 11. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  12. 12. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  13. 13. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  14. 14. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  15. 15. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
  16. 16. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST SIGNS OF THE TIMES FOR LIBRARIES • Today’s libraries face many challenges: – Economic pressures – Changes in library users needs • Libraries have responded to the signs of the times – New public services, more digital collections – Collaboration efforts • SirsiDynix is responding to the signs of the times: our focus – Products that are needed today – Services to help libraries be more efficient – Support to keep your system online and optimized – Proactively working together
  17. 17. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST OUR FOCUS • SirsiDynix is responding to the signs of the times – Products that are needed today to help you better serve your users – Services to help libraries get the most from their technology – Proactively working together to find better solutions to your problems – Improved support to keep your system online and optimized
  18. 18. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST LIBRARY RELATIONS MANAGERS & SERVICES FOR YOUR LIBRARY
  19. 19. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST LIBRARY RELATIONS MANAGERS • Every customer will have an LRM • Giving you MORE: • Maximize your current technology investments • Orchestrate internal resources to ensure SirsiDynix provides excellent services during complex customer projects. • Represent customers and their specific needs internally as they impact technology roadmaps and future service offerings. • Engage with customer libraries, keeping them up-to-date on SirsiDynix plans, upcoming trainings, user group meetings, conferences and other opportunities to learn and participate. WORKING WITH SIRSIDYNIX Wed 1:30 PM WORKING WITH SIRSIDYNIX Wed 1:30 PM
  20. 20. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST SERVICES YOU NEED • Professional services to keep your library online and optimized • Data services • Consulting services • Platinum & Premier Platinum Services • SirsiDynix Mentor: • Training for librarians and staff • 60 days free for COSA conference attendees! WE ALL NEED A MENTOR Wed 11:40 AM WE ALL NEED A MENTOR Wed 11:40 AM AT YOUR SERVICE TUES 1:50 PM AT YOUR SERVICE TUES 1:50 PM
  21. 21. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST CUSTOMER SUPPORT • Improving customer support is a primary focus worldwide • 24/5 staffed, multi-lingual operations • Commitments: – 50% same-day case resolution – 20% faster overall case resolution – Task Force Teams, clear escalation process for cases that are open for longer periods of time • Results already showing improvement - Susanne Strong and the APAC support team have worked down the APAC backlog of open cases by nearly 50% bringing it to the lowest level in more than a year! ASK SIRSIDYNIX ROOM & WORKING WITH SIRSIDYNIX Wed 1:30 PM ASK SIRSIDYNIX ROOM & WORKING WITH SIRSIDYNIX Wed 1:30 PM Your feedback makes a difference!
  22. 22. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST • Product upgrade assistance - Free with your annual maintenance agreement - Contact support to schedule your upgrades, get the benefits of new product features as they release • New online Customer Support Center - Check it out in the Ask SirsiDynix Room OTHER SUPPORT IMPROVEMENTS WORKING WITH SIRSIDYNIX Wed 1:30 PM WORKING WITH SIRSIDYNIX Wed 1:30 PM
  23. 23. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST THE SIRSIDYNIX APAC TEAM • Focus on overall growth in the region • Sales: Rick Branham • Regional team in place – Ding Hengzhong – Continued local project management – Training and implementations – SaaS facility and support in Australia WORKING WITH SIRSIDYNIX Wed 1:30 PM WORKING WITH SIRSIDYNIX Wed 1:30 PM
  24. 24. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
  25. 25. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST SirsiDynix Technology Update Paul Moxon Vice President, Product Management
  26. 26. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST FROM THIS…
  27. 27. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST TO…DEDICATED MAINTENANCE TEAMS • Dedicated development resources to help with escalated cases – patches, patch clusters, & bug fixes • Core development team focused on next release development • Works directly with Client Care (Task Force) • Customers have access to their escalated JIRA issues through Customer Support Center (CSC)
  28. 28. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST 2010 PRODUCT ROADMAP Q1 Q2 Q3 Q4 Q1 Q2 2010 20112009 Q4 Symphony 3.4 Symphony 4.0Symphony 3.3.1 DS 4.9 Horizon 7.5.1/HIP 3.21 Horizon 7.5.2/HIP 3.22 Horizon Virtualization Portfolio 4.0 Portfolio 5.0 Enterprise 3.1 Enterprise 5.0Enterprise 3.1.1 Director’s Station 4.8.1.1 DS 4.8.2 Web Reporter 3.4Web Reporter 3.3.1 Web Reporter 4.0 Symphony - German Symphony Patron iPhone App v1.0 Symphony Patron iPhone App v2.0 Library Intelligence (LI) 5.0 Symphony - French Symphony – Spanish & Catalan Enterprise 4.0 Language Pack Updates for Symphony 3.4 Released In Development Planned
  29. 29. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST • Released Symphony 3.3 & 3.3.1 in 2009 – Microsoft SQL Server 2008 – Support for VMWare – Major list of enhancements • Symphony 3.4 - scheduled for Q4, 2010 – Item Group Editor – Pull On-Shelf Holds Wizard – XML/Excel Report Output – ‘Right Click’ Shortcuts SYMPHONY SIRSIDYNIX SYMPHONY UPDATE Tuesday, 1:00 SIRSIDYNIX SYMPHONY UPDATE Tuesday, 1:00
  30. 30. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST • Horizon 7.5/HIP 3.20 - Q3, 2009 – Major technology upgrade for Horizon and HIP – Support for latest database versions – Microsoft SQL Server 2008 and Sybase 15 – Support for VMWare Virtualization Q4, 2009 – Windows 7 support added in Q1, 2010 • Horizon 7.5.1/HIP 3.21 - Q1, 2011 – Productized International features for ALL customers – Stock Rotation Module, Rentals (fees for checkouts), Circulation restriction by Itype groups, etc. HORIZON SIRSIDYNIX HORIZON UPDATE Tuesday, 1:00 SIRSIDYNIX HORIZON UPDATE Tuesday, 1:00
  31. 31. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST • Web Services and iPhone application for Horizon 7.4.x and 7.5.x – Q1, 2011 support for Horizon iPhone mobile application (BookMyne 2.1) – Will require installation of Horizon Web Services to enable BookMyne 2.1 HORIZON (Cont’d)
  32. 32. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST ENTERPRISE • Enterprise 3.1 – Q2, 2010 – Ability to add custom JavaScript – Call number display on hit list – Allow Publication Date Facet to display as a range – Make Federated Search displays consistent with harvested search results – Patron-facing Help – Bowker ICE Support – Configuration option for specifying a default pickup library for holds
  33. 33. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST PORTFOLIO–DIGITAL ASSET MANAGEMENT
  34. 34. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST PORTFOLIO SAMPLES: SPACE, WYOMING PLACES, AUSTRALIA SIRSIDYNIX DISCOVERY PLATFORM UPDATE Wed, 10:50 SIRSIDYNIX DISCOVERY PLATFORM UPDATE Wed, 10:50
  35. 35. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST SIRSIDYNIX WEB SERVICES • SOAP and Restful Web Services enable: – Symphony & Horizon – Mobile Applications – New Web Sites – Portfolio – New SD Applications – New Customer Applications – Library Intelligence (LI) • Continued support of Symphony APIs ApplicationsApplications SirsiDynix Web ServicesSirsiDynix Web Services DataData e-Library Enterprise Portfolio BookMyne Discovery Web Services Staff Mobile Horizon Web Services Catalogs Web Sites Local Docs Customer Applications Symphony Web Services Database A Database B ... THE POWER OF API’S & WEB SERVICES Tuesday, 1:30 THE POWER OF API’S & WEB SERVICES Tuesday, 1:30
  36. 36. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST BOOKMYNE – YOUR LIBRARY ON AN IPHONE • Version 1.2 Available Today – Updated Library list and My Account pages – Added item call number, current item location, number of copies, ISBN information, publisher, and published date to Item Details page – French, German, Spanish language support – More than 500 libraries are using it • Version 2.0 - Q4, 2010 – Enhanced Search, email, My Lists – Enhanced My Account functions – Find a library by name postal code, address, etc. – Recommendations Engine: Novelist, GoodReads, NY Times Best sellers DIGGING DEEP INTO BOOKMYNE Tuesday, 3:40 DIGGING DEEP INTO BOOKMYNE Tuesday, 3:40
  37. 37. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST FINALLY…WE ARE HERE TO LISTEN & TO HELP • Matt Hawkins COO • Rick Branham All-round Superstar • Liz Pitts Director Global Sales Training • Chris Berry VP of Software Engineering • Ken Bonney Supervisor Education Services • Susanne Strong APAC Client Care Supervisor • Julianne Hancock Global Marketing Mgr • Paul Moxon VP of Product Management • Carol Forlonge Sales Account Manager • Mala Singapuri Sales Account Manager • Inga Bozier Library Relations Manager • Cathy Cusack Application Specialist • Zichun Liu Client Care Manager, China • Ding Hengzhong APAC Operations • Amanda Carlson Library Relations Manager • Katy Willcock Product Specialist
  38. 38. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST AND ONE LAST SIGN…

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