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Emerging Service Technologies



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  • 1. Emerging Service Technologies Stephen Rosenfeld
  • 2. Software as a Product
    • Evolved with computers.
    • Pay for one license and install on one local machine.
    • Data is transported via external memory
      • Floppy disks
      • USB disks
    • Many license purchases means a large upfront cost for businesses.
  • 3. As a Product Cont.
    • Majority of cost in producing a product goes into creating the first installation.
    • Difficult for new businesses to compete due to such a large upfront cost.
      • Results in industry giants.
  • 4. Software-as-a-Service (SaaS)
    • “ Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet “
      • ( )
  • 5. SaaS Cont.
    • Gaining Popularity
      • Increased availability and reliability
    • Yearly licensing fees
    • Hosted customers get ease of mind
      • No local equipment needed (need for IT dept.).
      • Service is completely supplied
        • Servers
        • Maintanance
        • Support
        • Troubleshooting
  • 6. SaaS Advantages
    • Cost Savings
    • No Compatibility Issues
    • Mobility
      • Processing done on server.
      • Anywhere access improves workflow.
    • Upgrades
      • Needed only on the server.
      • Time & money
  • 7. SaaS Cont.
    • Data Backups
      • Done in one place.
      • No worries if hosted.
      • Burden taken from businesses
  • 8. SaaS Challanges
    • All processing done on the server
      • Too many users bog down system
    • Data?
      • Main concern
      • Security
        • Banks & Hospitals
        • Sensitive and Valuable
  • 9. SaaS Challanges
    • Integration
      • Clients used to rich applications.
      • Applications stored on separate servers.
  • 10. What Google Does
    • Google Docs
      • Instantly share documents with selected users.
      • Document is updated in real time.
      • Download documents in external formats
  • 11. Google Cont.
    • Google Apps
      • Google Docs,
      • Google Video
      • Google Sites
      • Email
      • Calendar sharing
  • 12. SaaS for small/medium businesses
    • Lowest service level
      • no hardware
      • no software
      • No upgrade costs
      • Instant Upgrades
    • Update documents online with coworkers
      • Offline then upload to share
  • 13. Software-plus-Service (S+S)
    • “ Software-plus-Services ….represents an industry shift toward a design approach that is neither exclusively software-centric nor browser-centric.  By deeply and genuinely combining the best aspects of software with the best aspects of cloud-based services, we can deliver more compelling solutions for consumers, developers and businesses.”
  • 14. S+S Advantages
    • Users are not forced to upgrade.
    • Functional without an internet connection.
    • Share documents with others.
  • 15. S+S Challanges
    • Bussinesses are not able to alter their IT dept.
      • Cannot be (fully) externally hosted.
    • Where is my data being stored?
      • Some data stored via services, but not all
    • Device must have physical and virtual memory
    • Compatiblity
    • Install Permissions
  • 16. What Microsoft Does
    • Microsoft Live
      • Microsoft Instant Messenger
      • Mail
      • Movie Maker (currently in Beta)
      • Writer (for blogging)
    • Microsoft Office Live
      • Collaborate during development
      • Single file access
  • 17. Microsoft Cont.
    • Microsoft Live Mesh
      • Sync files across devices
      • Notified when files are updated.
      • Tool for developers to “mesh” their own applications.
    • Windows Azure
      • runtime environment
      • “ on-demand compute, storage, and automated systems management”
  • 18. Where is SaaS going?
    • Internet access continues to become faster and more reliable.
    • Application integration tools (APIs) to allow communication between multiple SaaS systems
      • Convenience
    • Allow users to interact with their documents locally (much like S+S)
      • Google Docs Offline
      • Google Toolbar
  • 19. Where SaaS is going.
    • Google will need to find ways to attract users to charged services.
    • Offer the right services for a small amount of money to many people.
  • 20. Where is S+S going?
    • Main Disadvantage cannot be overcome
      • Businesses using S+S will still need to employ an IT department
    • Installations may not be possible due to
      • permissions
      • system requirements
    • Low functionality web delivered apps (SaaS)
  • 21. Leading To
    • SaaS and S+S applications will begin to collide.
    • S+S will offer online only services.
    • SaaS will offer offline alternatives.