Emerging Service Technologies

        Stephen Rosenfeld
Software as a Product
• Evolved with computers.
• Pay for one license and install on one local
  machine.
• Data is transp...
As a Product Cont.
• Majority of cost in producing a product goes
  into creating the first installation.
• Difficult for ...
Software-as-a-Service (SaaS)
• “Software as a Service (SaaS) is a software
  distribution model in which applications are
...
SaaS Cont.
• Gaining Popularity
  – Increased availability and reliability
• Yearly licensing fees
• Hosted customers get ...
SaaS Advantages
• Cost Savings
• No Compatibility Issues
• Mobility
  – Processing done on server.
  – Anywhere access imp...
SaaS Cont.
• Data Backups
  – Done in one place.
  – No worries if hosted.
  – Burden taken from businesses
SaaS Challanges
• All processing done on the server
  – Too many users bog down system
• Data?
  – Main concern
  – Securi...
SaaS Challanges
• Integration
  – Clients used to rich applications.
  – Applications stored on separate servers.
What Google Does
• Google Docs
  – Instantly share documents with selected users.
  – Document is updated in real time.
  ...
Google Cont.
• Google Apps
  – Google Docs,
  – Google Video
  – Google Sites
  – Email
  – Calendar sharing
SaaS for small/medium businesses
• Lowest service level
  – no hardware
  – no software
  – No upgrade costs
  – Instant U...
Software-plus-Service (S+S)
• “Software-plus-Services ….represents an industry
  shift toward a design approach that is ne...
S+S Advantages
• Users are not forced to upgrade.
• Functional without an internet connection.
• Share documents with othe...
S+S Challanges
• Bussinesses are not able to alter their IT dept.
  – Cannot be (fully) externally hosted.
• Where is my d...
What Microsoft Does
• Microsoft Live
  – Microsoft Instant Messenger
  – Mail
  – Movie Maker (currently in Beta)
  – Writ...
Microsoft Cont.
• Microsoft Live Mesh
  – Sync files across devices
  – Notified when files are updated.
  – Tool for deve...
Where is SaaS going?
• Internet access continues to become faster and
  more reliable.
• Application integration tools (AP...
Where SaaS is going.
• Google will need to find ways to attract users
  to charged services.
• Offer the right services fo...
Where is S+S going?
• Main Disadvantage cannot be overcome
  – Businesses using S+S will still need to employ an IT
    de...
Leading To
• SaaS and S+S applications will begin to collide.
• S+S will offer online only services.
• SaaS will offer off...
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Emerging Service Technologies

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Emerging Service Technologies

  1. 1. Emerging Service Technologies Stephen Rosenfeld
  2. 2. Software as a Product • Evolved with computers. • Pay for one license and install on one local machine. • Data is transported via external memory – Floppy disks – USB disks • Many license purchases means a large upfront cost for businesses.
  3. 3. As a Product Cont. • Majority of cost in producing a product goes into creating the first installation. • Difficult for new businesses to compete due to such a large upfront cost. – Results in industry giants.
  4. 4. Software-as-a-Service (SaaS) • “Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet “ – (SearchEnterpriseDesktop.com )
  5. 5. SaaS Cont. • Gaining Popularity – Increased availability and reliability • Yearly licensing fees • Hosted customers get ease of mind – No local equipment needed (need for IT dept.). – Service is completely supplied • Servers • Maintanance • Support • Troubleshooting
  6. 6. SaaS Advantages • Cost Savings • No Compatibility Issues • Mobility – Processing done on server. – Anywhere access improves workflow. • Upgrades – Needed only on the server. – Time & money
  7. 7. SaaS Cont. • Data Backups – Done in one place. – No worries if hosted. – Burden taken from businesses
  8. 8. SaaS Challanges • All processing done on the server – Too many users bog down system • Data? – Main concern – Security • Banks & Hospitals • Sensitive and Valuable
  9. 9. SaaS Challanges • Integration – Clients used to rich applications. – Applications stored on separate servers.
  10. 10. What Google Does • Google Docs – Instantly share documents with selected users. – Document is updated in real time. – Download documents in external formats
  11. 11. Google Cont. • Google Apps – Google Docs, – Google Video – Google Sites – Email – Calendar sharing
  12. 12. SaaS for small/medium businesses • Lowest service level – no hardware – no software – No upgrade costs – Instant Upgrades • Update documents online with coworkers – Offline then upload to share
  13. 13. Software-plus-Service (S+S) • “Software-plus-Services ….represents an industry shift toward a design approach that is neither exclusively software-centric nor browser- centric. By deeply and genuinely combining the best aspects of software with the best aspects of cloud-based services, we can deliver more compelling solutions for consumers, developers and businesses.” – http://www.microsoft.com/softwareplusservices/soft ware-plus-services-full-story.aspx
  14. 14. S+S Advantages • Users are not forced to upgrade. • Functional without an internet connection. • Share documents with others.
  15. 15. S+S Challanges • Bussinesses are not able to alter their IT dept. – Cannot be (fully) externally hosted. • Where is my data being stored? – Some data stored via services, but not all • Device must have physical and virtual memory • Compatiblity • Install Permissions
  16. 16. What Microsoft Does • Microsoft Live – Microsoft Instant Messenger – Mail – Movie Maker (currently in Beta) – Writer (for blogging) • Microsoft Office Live – Collaborate during development – Single file access
  17. 17. Microsoft Cont. • Microsoft Live Mesh – Sync files across devices – Notified when files are updated. – Tool for developers to “mesh” their own applications. • Windows Azure – runtime environment – “on-demand compute, storage, and automated systems management” http://www.microsoft.com/azure/webdev.mspx#what is
  18. 18. Where is SaaS going? • Internet access continues to become faster and more reliable. • Application integration tools (APIs) to allow communication between multiple SaaS systems – Convenience • Allow users to interact with their documents locally (much like S+S) – Google Docs Offline – Google Toolbar
  19. 19. Where SaaS is going. • Google will need to find ways to attract users to charged services. • Offer the right services for a small amount of money to many people.
  20. 20. Where is S+S going? • Main Disadvantage cannot be overcome – Businesses using S+S will still need to employ an IT department • Installations may not be possible due to – permissions – system requirements • Low functionality web delivered apps (SaaS)
  21. 21. Leading To • SaaS and S+S applications will begin to collide. • S+S will offer online only services. • SaaS will offer offline alternatives.

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