What kind of better than free is your library?

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Presentation at the U Game U Learn Symposium , Delft , The Netherlands, 23 April 2009.

Looks at how new ideas about "free" new media can be used to describe value in what libraries do for their users and funding bodies.

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  • Fair comment vilucar. I don't do this when I have re-used other people's material or things like bookcovers or screenshots of other sites - even though most of it is released under Creative Commons. I'm not sure that this would be 'legal free'...although I could be wrong...
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  • Great! Now how about making it downloadable as it will match your philosophy expressed in the presentation.
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  • Terrific presentation, Kathrynn! Absolutely core material to think about the future of libraries. Glad to see you speaking in Delft
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What kind of better than free is your library?

  1. Kathryn Greenhill http://librariansmatter.com
  2. What kind of better than free is your library? Kathryn Greenhill Murdoch University April 2009 Kathryn Greenhill http://librariansmatter.com
  3. Today’s menu <ul><li>Telling stories about ourselves </li></ul><ul><li>Free? </li></ul><ul><li>Free and libraries </li></ul><ul><li>Free as a business model </li></ul><ul><li>Taxonomy of Free – Chris Anderson </li></ul><ul><li>Generatives – Kevin Kelly </li></ul><ul><li>5 ways to use Free </li></ul>Kathryn Greenhill http://librariansmatter.com
  4. Kathryn Greenhill http://librariansmatter.com
  5. Kathryn Greenhill http://librariansmatter.com
  6. <ul><li>1.What libraries do is changing </li></ul>Kathryn Greenhill http://librariansmatter.com
  7. <ul><li>We want to show value in the changes </li></ul>Kathryn Greenhill http://librariansmatter.com
  8. <ul><li>2.New media has changed “free” </li></ul>Kathryn Greenhill http://librariansmatter.com
  9. <ul><li>Can libraries use new ideas about “free” </li></ul><ul><li>to tell stories about our value ? </li></ul>Kathryn Greenhill http://librariansmatter.com
  10. Kathryn Greenhill http://librariansmatter.com
  11. <ul><li>Free? </li></ul>Kathryn Greenhill http://librariansmatter.com
  12. Kathryn Greenhill http://librariansmatter.com
  13. <ul><li>No cost ever </li></ul>Kathryn Greenhill http://librariansmatter.com
  14. <ul><li>gratis </li></ul>Kathryn Greenhill http://librariansmatter.com
  15. Kathryn Greenhill http://librariansmatter.com
  16. <ul><li>Unencumbered. </li></ul><ul><li>With liberty. </li></ul>Kathryn Greenhill http://librariansmatter.com
  17. <ul><li>libre </li></ul>Kathryn Greenhill http://librariansmatter.com
  18. Kathryn Greenhill http://librariansmatter.com
  19. <ul><li>No INITIAL cost </li></ul>Kathryn Greenhill http://librariansmatter.com
  20. <ul><li>Free as a social trend </li></ul>Kathryn Greenhill http://librariansmatter.com
  21. Kathryn Greenhill http://librariansmatter.com
  22. Kathryn Greenhill http://librariansmatter.com
  23. <ul><li>Open Source Software </li></ul>Kathryn Greenhill http://librariansmatter.com
  24. Kathryn Greenhill http://librariansmatter.com
  25. Kathryn Greenhill http://librariansmatter.com
  26. <ul><li>What do these have in common? </li></ul>Kathryn Greenhill http://librariansmatter.com
  27. <ul><li>Passion </li></ul><ul><li>Compassion </li></ul><ul><li>Collaboration </li></ul><ul><li>Community building </li></ul><ul><li>Motivation that is not $$ </li></ul>Kathryn Greenhill http://librariansmatter.com
  28. Kathryn Greenhill http://librariansmatter.com
  29. <ul><li>Today </li></ul>Kathryn Greenhill http://librariansmatter.com
  30. <ul><li>Free= </li></ul><ul><li>No financial cost </li></ul>Kathryn Greenhill http://librariansmatter.com
  31. <ul><li>No financial cost always costs someone something </li></ul>Kathryn Greenhill http://librariansmatter.com
  32. Kathryn Greenhill http://librariansmatter.com
  33. Kathryn Greenhill http://librariansmatter.com
  34. <ul><li>Libraries? </li></ul>Kathryn Greenhill http://librariansmatter.com
  35. <ul><li>Library </li></ul><ul><li>libre ? </li></ul>Kathryn Greenhill http://librariansmatter.com
  36. <ul><li>Liber (Lat.) </li></ul><ul><li>“ to peel” </li></ul>Kathryn Greenhill http://librariansmatter.com
  37. Kathryn Greenhill http://librariansmatter.com
  38. <ul><li>Definition </li></ul><ul><li>changing </li></ul>Kathryn Greenhill http://librariansmatter.com
  39. Kathryn Greenhill http://librariansmatter.com
  40. Kathryn Greenhill http://librariansmatter.com
  41. Kathryn Greenhill http://librariansmatter.com
  42. Kathryn Greenhill http://librariansmatter.com
  43. Kathryn Greenhill http://librariansmatter.com
  44.  
  45. Kathryn Greenhill http://librariansmatter.com
  46. Kathryn Greenhill http://librariansmatter.com
  47. <ul><li>The funding triad </li></ul>Kathryn Greenhill http://librariansmatter.com
  48. <ul><li>(generalisation) </li></ul>Kathryn Greenhill http://librariansmatter.com
  49. Kathryn Greenhill http://librariansmatter.com
  50. <ul><li>Money </li></ul>Kathryn Greenhill http://librariansmatter.com
  51. Kathryn Greenhill http://librariansmatter.com
  52. <ul><li>Money </li></ul>Services Kathryn Greenhill http://librariansmatter.com
  53. Kathryn Greenhill http://librariansmatter.com
  54. <ul><li>Money </li></ul>Services Kathryn Greenhill http://librariansmatter.com
  55. ROI <ul><li>What do funders get out of this? </li></ul><ul><li>Is dividing countable things by dollars the best way to show this? </li></ul><ul><li>What is valuable here, even though it appears “free” to the library user ? </li></ul>Kathryn Greenhill http://librariansmatter.com
  56. <ul><li>Money </li></ul>Services Kathryn Greenhill http://librariansmatter.com
  57. <ul><li>Just imagine... </li></ul>Kathryn Greenhill http://librariansmatter.com
  58. Kathryn Greenhill http://librariansmatter.com
  59. <ul><li>Money </li></ul>Services Kathryn Greenhill http://librariansmatter.com
  60. <ul><li>What would you not need to be concerned about? </li></ul>Kathryn Greenhill http://librariansmatter.com
  61. <ul><li>Paying for content </li></ul>Kathryn Greenhill http://librariansmatter.com
  62. <ul><li>Paying staff wages </li></ul>Kathryn Greenhill http://librariansmatter.com
  63. <ul><li>Paying to maintain buildings </li></ul>Kathryn Greenhill http://librariansmatter.com
  64. <ul><li>Budgeting </li></ul>Kathryn Greenhill http://librariansmatter.com
  65. <ul><li>What would you still need to be concerned about? </li></ul>Kathryn Greenhill http://librariansmatter.com
  66. <ul><li>Finding the right content </li></ul>Kathryn Greenhill http://librariansmatter.com
  67. <ul><li>Finding the right staff </li></ul>Kathryn Greenhill http://librariansmatter.com
  68. <ul><li>Creating the right space </li></ul>Kathryn Greenhill http://librariansmatter.com
  69. <ul><li>Meeting user needs </li></ul>Kathryn Greenhill http://librariansmatter.com
  70. <ul><li>Providing excellent service </li></ul>Kathryn Greenhill http://librariansmatter.com
  71. <ul><li>Finding the right balance </li></ul>Kathryn Greenhill http://librariansmatter.com
  72. <ul><li>These are the things where the library adds value. </li></ul>Kathryn Greenhill http://librariansmatter.com
  73. <ul><li>Free and libraries </li></ul>Kathryn Greenhill http://librariansmatter.com
  74. <ul><li>Brand was... </li></ul>Kathryn Greenhill http://librariansmatter.com
  75. Kathryn Greenhill http://librariansmatter.com
  76. <ul><li>Building, </li></ul>Kathryn Greenhill http://librariansmatter.com
  77. <ul><li>Books, </li></ul>Kathryn Greenhill http://librariansmatter.com
  78. <ul><li>Free. </li></ul>Kathryn Greenhill http://librariansmatter.com
  79. <ul><li>Once upon a time... </li></ul>Kathryn Greenhill http://librariansmatter.com
  80. Kathryn Greenhill http://librariansmatter.com
  81. <ul><li>Now... </li></ul>Kathryn Greenhill http://librariansmatter.com
  82. Kathryn Greenhill http://librariansmatter.com
  83. <ul><li>Cage Matches </li></ul>Kathryn Greenhill http://librariansmatter.com
  84. Kathryn Greenhill http://librariansmatter.com
  85. <ul><li>Free accurate, timely facts </li></ul>Kathryn Greenhill http://librariansmatter.com
  86. Free accurate, timely facts vs. Kathryn Greenhill http://librariansmatter.com
  87. vs. Free accurate, timely facts Kathryn Greenhill http://librariansmatter.com
  88. <ul><li>Free local </li></ul><ul><li>phone numbers, </li></ul><ul><li>maps and climate information </li></ul>Kathryn Greenhill http://librariansmatter.com
  89. Free local phone numbers, maps and climate information vs. Kathryn Greenhill http://librariansmatter.com
  90. Free local phone numbers, maps and climate information vs. Kathryn Greenhill http://librariansmatter.com
  91. <ul><li>Free </li></ul><ul><li>self-education </li></ul>Kathryn Greenhill http://librariansmatter.com
  92. Free self-education vs. Kathryn Greenhill http://librariansmatter.com
  93. Free self-education vs. Kathryn Greenhill http://librariansmatter.com
  94. <ul><li>Free latest </li></ul><ul><li>bestselling novel </li></ul>Kathryn Greenhill http://librariansmatter.com
  95. Free latest bestselling novel vs. ? Kathryn Greenhill http://librariansmatter.com
  96. Free latest bestselling novel vs. Kathryn Greenhill http://librariansmatter.com
  97. Kathryn Greenhill http://librariansmatter.com
  98. <ul><li>Bittorrenting </li></ul><ul><li>BT </li></ul><ul><li>Torrenting </li></ul><ul><li>Peer to Peer </li></ul><ul><li>P2P </li></ul>Kathryn Greenhill http://librariansmatter.com
  99. Kathryn Greenhill http://librariansmatter.com
  100. Kathryn Greenhill http://librariansmatter.com
  101. Usage <ul><li>3 451 215 registered users of Pirate Bay (7 March 2009) </li></ul><ul><li>50-70 million bittorrent users (29 Feb 2009) </li></ul><ul><li>SOURCE: http://www.webtechgeek.com/NEWS/12-25-2008/uTorrent-Grows-to-28-Million-Monthly-Users.htm </li></ul>Kathryn Greenhill http://librariansmatter.com
  102. Legal? <ul><li>Torrenting – yes </li></ul><ul><li>Stealing Intellectual Property - no </li></ul>Kathryn Greenhill http://librariansmatter.com
  103. Policeable ? <ul><li>Not really </li></ul><ul><li>Facebook nervous </li></ul><ul><li>Swedish courts </li></ul><ul><li>VPN </li></ul>Kathryn Greenhill http://librariansmatter.com
  104. <ul><li>Free as a business model </li></ul>Kathryn Greenhill http://librariansmatter.com
  105. <ul><li>Example one: In Rainbows </li></ul>Kathryn Greenhill http://librariansmatter.com
  106. Radiohead. In Rainbows Kathryn Greenhill http://librariansmatter.com
  107. 10 October 2007 – downloadable from inrainbows.com Kathryn Greenhill http://librariansmatter.com
  108. 3 December 2007 - Boxed set Kathryn Greenhill http://librariansmatter.com
  109. 10 December 2007 – download no longer available. Kathryn Greenhill http://librariansmatter.com
  110. 26 December 2007 – 3 January 2008 : CD Released Kathryn Greenhill http://librariansmatter.com
  111. Visits to the site in download period <ul><li>1.2 million </li></ul>Kathryn Greenhill http://librariansmatter.com
  112. Kathryn Greenhill http://librariansmatter.com
  113. Source: Page, Will and Garland, Eric (2008) In Rainbows, On Torrents . Economic Insight Issue 10. 29.07.08 Kathryn Greenhill http://librariansmatter.com
  114. <ul><li>Legal free vs illegal free </li></ul><ul><li>Familiar venue vs unfamiliar venue </li></ul>Kathryn Greenhill http://librariansmatter.com
  115. <ul><li>Example two: Monty Python </li></ul>Kathryn Greenhill http://librariansmatter.com
  116. Kathryn Greenhill http://librariansmatter.com
  117. Kathryn Greenhill http://librariansmatter.com
  118. <ul><li>Sales increase of videos at Amazon? </li></ul>Kathryn Greenhill http://librariansmatter.com
  119. <ul><li>23 000 % </li></ul>Source: http://www.amazon.com/gp/movers-and-shakers/dvd/ref=pd_ms_d_nav 21 Jan 2009 Kathryn Greenhill http://librariansmatter.com
  120. <ul><li>What’s it got to do with libraries? </li></ul>Kathryn Greenhill http://librariansmatter.com
  121. <ul><li>Access to content </li></ul>Kathryn Greenhill http://librariansmatter.com
  122. <ul><li>Access to </li></ul><ul><li>FREE </li></ul><ul><li>content </li></ul>Kathryn Greenhill http://librariansmatter.com
  123. <ul><li>Anderson and Kelly’s ideas about free </li></ul>Kathryn Greenhill http://librariansmatter.com
  124. <ul><li>Scarcity removed </li></ul>Kathryn Greenhill http://librariansmatter.com
  125. Kathryn Greenhill http://librariansmatter.com
  126. Kathryn Greenhill http://librariansmatter.com
  127. Kathryn Greenhill http://librariansmatter.com
  128. <ul><li>Chris Anderson </li></ul>Kathryn Greenhill http://librariansmatter.com
  129. Kathryn Greenhill http://librariansmatter.com
  130. http://www.wired.com/techbiz/it/magazine/16-03/ff_free Kathryn Greenhill http://librariansmatter.com
  131. <ul><li>From marketing trick to new economic model </li></ul>Kathryn Greenhill http://librariansmatter.com
  132. <ul><li>Taxonomy of Free </li></ul>Kathryn Greenhill http://librariansmatter.com
  133. <ul><li>6 Types </li></ul>Kathryn Greenhill http://librariansmatter.com
  134. <ul><li>1. Freemium </li></ul>Kathryn Greenhill http://librariansmatter.com
  135. Kathryn Greenhill http://librariansmatter.com
  136. <ul><li>Advertising </li></ul>Kathryn Greenhill http://librariansmatter.com
  137. Kathryn Greenhill http://librariansmatter.com
  138. <ul><li>2. Advertising </li></ul>Kathryn Greenhill http://librariansmatter.com
  139. Kathryn Greenhill http://librariansmatter.com
  140. <ul><li>3. Cross Subsidies </li></ul>Kathryn Greenhill http://librariansmatter.com
  141. Kathryn Greenhill http://librariansmatter.com
  142. <ul><li>4. Zero marginal cost </li></ul>Kathryn Greenhill http://librariansmatter.com
  143. Kathryn Greenhill http://librariansmatter.com
  144. <ul><li>5. Labour Exchange </li></ul>Kathryn Greenhill http://librariansmatter.com
  145. <ul><li>Image: reviews in SOPAC </li></ul>Kathryn Greenhill http://librariansmatter.com
  146. <ul><li>6. Gift economy </li></ul>Kathryn Greenhill http://librariansmatter.com
  147. Kathryn Greenhill http://librariansmatter.com
  148. <ul><li>Kevin </li></ul><ul><li>Kelly </li></ul>Kathryn Greenhill http://librariansmatter.com
  149. http://changethis.com/53.01.BeyondFree Kathryn Greenhill http://librariansmatter.com
  150. Kathryn Greenhill http://librariansmatter.com
  151. <ul><li>When copies are super abundant, they become worthless. </li></ul><ul><li>When copies are super abundant, stuff that can’t be copied becomes scarce and valuable. </li></ul><ul><li>When copies are free, you need to sell things that can not be copied. </li></ul><ul><li>Well, what can’t be copied? </li></ul>Kathryn Greenhill http://librariansmatter.com
  152. <ul><li>Generatives </li></ul>Kathryn Greenhill http://librariansmatter.com
  153. <ul><li>A generative value is a quality or attribute that must be generated, grown, cultivated, nurtured. </li></ul><ul><li>A generative thing can not be copied, cloned, faked, replicated, counterfeited, or reproduced. </li></ul><ul><li>It is generated uniquely, in place, over time. In the digital arena, generative qualities add value to free copies, and therefore are something that can be sold. </li></ul>Kathryn Greenhill http://librariansmatter.com
  154. <ul><li>9 Generatives </li></ul>Kathryn Greenhill http://librariansmatter.com
  155. <ul><li>1. Trust </li></ul>Kathryn Greenhill http://librariansmatter.com
  156. Kathryn Greenhill http://librariansmatter.com
  157. <ul><li>2. Immediacy </li></ul>Kathryn Greenhill http://librariansmatter.com
  158. Kathryn Greenhill http://librariansmatter.com
  159. <ul><li>3. Personalization </li></ul>Kathryn Greenhill http://librariansmatter.com
  160. Kathryn Greenhill http://librariansmatter.com
  161. <ul><li>4. Interpretation </li></ul>Kathryn Greenhill http://librariansmatter.com
  162. <ul><li>Marking chalk &quot;X&quot; on side of generator: $1. </li></ul><ul><li>2. Knowing where to mark chalk &quot;X&quot;: $999. </li></ul>SOURCE: Leadership in a Technological Age, President Charles M. Vest's Charge to the Graduates presented at the 133rd Commencement Ceremonies of the Massachusetts Institute of Technology, Friday, June 4, 1999. http://web.mit.edu/president/communications/com99.html GE Kathryn Greenhill http://librariansmatter.com
  163. Kathryn Greenhill http://librariansmatter.com
  164. <ul><li>5. Authenticity </li></ul>Kathryn Greenhill http://librariansmatter.com
  165. Kathryn Greenhill http://librariansmatter.com
  166. <ul><li>6. Accessibility </li></ul>Kathryn Greenhill http://librariansmatter.com
  167. Kathryn Greenhill http://librariansmatter.com
  168. <ul><li>7. Embodiment </li></ul>Kathryn Greenhill http://librariansmatter.com
  169. Kathryn Greenhill http://librariansmatter.com
  170. Kathryn Greenhill http://librariansmatter.com
  171. Kathryn Greenhill http://librariansmatter.com
  172. <ul><li>8. Patronage </li></ul>Kathryn Greenhill http://librariansmatter.com
  173. Kathryn Greenhill http://librariansmatter.com
  174. Kathryn Greenhill http://librariansmatter.com
  175. <ul><li>9. Findability </li></ul>Kathryn Greenhill http://librariansmatter.com
  176. Kathryn Greenhill http://librariansmatter.com
  177. Kathryn Greenhill http://librariansmatter.com
  178. Kathryn Greenhill http://librariansmatter.com
  179. Kathryn Greenhill http://librariansmatter.com
  180. <ul><li>What is scarce? </li></ul>Kathryn Greenhill http://librariansmatter.com
  181. <ul><li>Attention </li></ul>Kathryn Greenhill http://librariansmatter.com
  182. <ul><li>Reputation </li></ul>Kathryn Greenhill http://librariansmatter.com
  183. <ul><li>5 ways to make “free” work in our libraries </li></ul>Kathryn Greenhill http://librariansmatter.com
  184. <ul><li>Look at the current free competition. </li></ul><ul><li>Revise services accordingly </li></ul>Kathryn Greenhill http://librariansmatter.com
  185. <ul><li>2. Give users an easy path to the funding body </li></ul>Kathryn Greenhill http://librariansmatter.com
  186. <ul><li>3. Add generatives to your vocabulary when discussing </li></ul><ul><li>ROI </li></ul>Kathryn Greenhill http://librariansmatter.com
  187. <ul><li>4. Scan the horizon for the next metamorphosis of costly into free. </li></ul>Kathryn Greenhill http://librariansmatter.com
  188. <ul><li>5. </li></ul><ul><li>Remember Free as in libre </li></ul>Kathryn Greenhill http://librariansmatter.com
  189. Kathryn Greenhill http://librariansmatter.com
  190. Media credits <ul><li>Screenshots where the source is obvious are not credited </li></ul><ul><li>All photographs are by Kathryn Greenhill unless credited below. </li></ul><ul><li>Slide 5: Tell the library your story http://www.flickr.com/photos/michaelsphotos/147908751/ Uploaded to Flickr on May 17, 2006 by mstephens7 </li></ul><ul><li>Slide 12: Beer Girt http://www.flickr.com/photos/vermininc/3224518385/ Uploaded to Flickr on January 25, 2009 by Vermin Inc </li></ul><ul><li>Slide 15: EFF_icon_spch http://www.flickr.com/photos/hughelectronic/2246983607/ Uploaded to Flickr on February 7, 2008 by hughelectronic </li></ul><ul><li>Slide 18: Perhaps the cutest kitten in the world. http://www.flickr.com/photos/clevergrrl/218312595/ Uploaded to Flickr on August 18, 2006 by Clevergrrl </li></ul><ul><li>Slide 21: Gift and Book: http://flickr.com/photos/tojosan/3270427657/ Uploaded to Flickr on February 11, 2009 by Tojosan </li></ul><ul><li>Slide 32: Beulah Faith, 20, used to be sales clerk in department store, reaming tools for transport on lathe machine, Consolidated Aircraft Corp., Fort Worth, Texas (LOC) http://www.flickr.com/photos/library_of_congress/2178442231/ Uploaded to Flickr on January 9, 2008 by The Library of Congress </li></ul>Kathryn Greenhill http://librariansmatter.com
  191. Media credits <ul><li>Slide 33: 5 to 8 http://www.flickr.com/photos/enidanc/2173419208/ Uploaded to Flickr on January 7, 2008 by Enidanc </li></ul><ul><li>Slide 37: Peeling Bark Suede http://www.flickr.com/photos/cobalt/14694188/ Uploaded to Flickr on May 20, 2005 by cobalt123 </li></ul><ul><li>Slide 41: DOK Gaming at Bibliotheekplaza http://www.flickr.com/photos/39841872@N00/440850456/ Uploaded to Flickr on April 1, 2007 by DOK Delft </li></ul><ul><li>Slide 46: Mosman Voices http://www.flickr.com/photos/mosmanlibrary/443248720/ Uploaded to Flickr on April 2, 2007 by Mosman Library </li></ul><ul><li>Slide 49: IMG_5728 http://www.flickr.com/photos/gycib/3332841592/ Uploaded on March 6, 2009 by Gytis </li></ul><ul><li>Slide 53: Look at all the characters at the library! http://www.flickr.com/photos/lplconnects/2981513526/ Uploaded to Flickr on October 28, 2008 by lplconnects </li></ul><ul><li>Slide 58: Money, it's a crime http://www.flickr.com/photos/kiki99/1062744637/ Uploaded to Flickr on August 10, 2007 by kiki99 </li></ul><ul><li>SLIDE 75: City, public library http://www.flickr.com/photos/library_of_virginia/2899334394/ Uploaded to Flickr on September 30, 2008 by The Library of Virginia </li></ul>Kathryn Greenhill http://librariansmatter.com
  192. <ul><li>Slide 80: Webb's General Store http://www.flickr.com/photos/auvet/175838693/ Uploaded to Flickr on June 27, 2006 by jimmywayne22 </li></ul><ul><li>Slide 82: The Columned Mall http://www.flickr.com/photos/stuckincustoms/1159874533/ Uploaded to Flickr on August 18, 2007 by Stuck in Customs </li></ul><ul><li>Slide 84: IMG_5619 http://www.flickr.com/photos/10542402@N06/2602105440/ Uploaded to Flickr on June 23, 2008 by daysofthundr46 </li></ul><ul><li>Slide 125: Medieval Scriptorium : Harry Ransom Centre The University of Texas at Austin http://www.hrc.utexas.edu/exhibitions/permanent/gutenberg/html/2.html </li></ul><ul><li>Slide 126: copy culture http://www.flickr.com/photos/will-lion/2619922812/ Uploaded to Flickr on June 29, 2008 by Will Lion </li></ul><ul><li>Slide 156: Burrow Library Front Desk http://www.flickr.com/photos/euthman/1846032493/ Uploaded to Flickr on November 4, 2007 by euthman </li></ul><ul><li>Slide 163: Young Reader, Do You Have a Question for Reference? http://www.flickr.com/photos/alanchan/486053789/ Uploaded on May 6, 2007 by Taekwonweirdo </li></ul><ul><li>Slide 189: Free Speech Fear Free http://www.flickr.com/photos/iamthebestartist/56511720/ Uploaded on October 27, 2005 by jessamyn </li></ul>Media credits Kathryn Greenhill http://librariansmatter.com

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