January, 2012 Thats the Way You Need It: A Guide to Mobile Unified Communications Analyst InsightJourneys song lyrics "Any way you want it / Thats the way you need it / Aberdeen’s Insights provide theAny way you want it" sum up the typical employees expectation for analyst perspective of themobility in this day and age. Regardless of device type or corporate policy, research as drawn from anemployees increasingly seek to use their own devices and preferred mobile aggregated view of the researchenvironment to communicate with co-workers and clients. Aberdeen has surveys, interviews, andtracked this trend toward putting a unified communications environment in data analysisthe employees hand. This report puts this trend in context, usingAberdeens research into wireless expense management, unifiedcommunications, enterprise mobility management, and mobile applicationsto describe the issues, challenges, and options associated with mobile unifiedcommunications.The Changing Face of Enterprise MobilityThe advent of powerful handheld mobile devices has resulted in a new typeof employee, who expects enterprise-level technology resources coupledwith the ease of the most delightful consumer experiences. Theseemployees expect to have access in any location on any device to high levelsof bandwidth, application functionality, corporate resources, and expertadvice on-demand. In addition, Aberdeen found in research for theNovember 2010 report Helping the Helpless Desk that a majority ofemployees now seek to fix their own technology issues before accessingtheir corporate help desk.The corporate reaction to these trends should be multi-faceted, since itmust take into account the business need for usability and robustcommunications capabilities, cost structure considerations, centralizedmanagement, and support tools for an IT department facing its ownchallenges with multi-vendor technology proliferation.In light of these countervailing individual and corporate trends, enterprisesseek a solution that supports greater individual and corporate productivitywhile maintaining costs and fitting into the current technology roadmap.Converge, Secure, and Upgrade MobilityTo translate mobility deployments into greater employee productivity,mobile devices and environments must be optimized to support bothemployee preference and corporate functionality. To better understandhow organizations complete this task, Aberdeen studied over 500organizations in the October 2011 report Enterprise B2E Mobile AppStrategies. This report focused on the best practices associated with building,This document is the result of primary research performed by Aberdeen Group. Aberdeen Groups methodologies provide for objective fact-based research andrepresent the best analysis available at the time of publication. Unless otherwise noted, the entire contents of this publication are copyrighted by Aberdeen Group, Inc.and may not be reproduced, distributed, archived, or transmitted in any form or by any means without prior written consent by Aberdeen Group, Inc.