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When Cultures Collide - Managing across Cultures

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Another Summary from summary of the best selling book by Richard Lewis "Leading Successfully across Cultures". How to manage and communicate in international business environment.

Another Summary from summary of the best selling book by Richard Lewis "Leading Successfully across Cultures". How to manage and communicate in international business environment.

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  • 1. Richard D.Lewis When Cultures Collide (2) Leading Successfully Across Cultures Li Hongchang & Ma Chunyun www.SinauOnline.com
  • 2. What will be discussed in the book
  • 3. What will be discussed in the book 1 Cultural conditioning 2 When cultures collide 3 Cultural categories 4 Culture and language 5 The use of time
  • 4. Culture and cultural conditioning Culture is the collective programming of the mind which distinguishes the members of one category of people from another. --Hofstede
  • 5. Culture and cultural conditioning Culture is the collective programming of the mind which distinguishes the members of one category of people from another. --Hofstede Cultural conditioning
  • 6. Culture and cultural conditioning Culture is the collective programming of the mind which distinguishes the members of one category of people from another. --Hofstede Cultural conditioning • life
  • 7. Culture and cultural conditioning Culture is the collective programming of the mind which distinguishes the members of one category of people from another. --Hofstede Cultural conditioning • life • history
  • 8. When cultures collide
  • 9. When cultures collide Cultural display
  • 10. When cultures collide Cultural display approval tradition own culture
  • 11. When cultures collide Cultural display Resistance approval withdrawal tradition alien own culture culture
  • 12. When cultures collide Cultural display Resistance semi- approval acceptance withdrawal tradition empathy alien friendly own culture culture culture
  • 13. Culture categories
  • 14. Culture categories
  • 15. Culture categories Dutch Swiss Linear-active German American
  • 16. Culture categories Indian Multi-active Arab French Dutch Spanish Swiss Linear-active German American
  • 17. Culture categories Indian Multi-active Arab French Dutch Spanish Swiss Linear-active German American Reactive Turk Finn Chinese Japanese
  • 18. cultures--linear-active and multi-active Linear-active Multi-active Reactive
  • 19. cultures--linear-active and multi-active Linear-active Multi-active Reactive Job-oriented unemotional Confronts with logic Limited body language
  • 20. cultures--linear-active and multi-active Linear-active Multi-active Reactive Job-oriented people-oriented unemotional emotional Confronts with Confronts logic emotionally Limited body unrestricted body language language
  • 21. linear-active culture & multi-active culture
  • 22. linear-active culture & multi-active culture linear-active culture multi-active culture
  • 23. linear-active culture & multi-active culture linear-active culture multi-active culture Irritate each other •Germany •Mexico
  • 24. linear-active culture & multi-active culture linear-active culture multi-active culture Irritate Learn from each other each other •Germany •Italy •Mexico •Switzerland
  • 25. culture--reactive Multi-active Linear-active Reactive
  • 26. culture--reactive Multi-active Linear-active Reactive people-oriented quietly caring avoid confrontation subtle body language
  • 27. culture--reactive Multi-active Linear-active Reactive people-oriented quietly caring avoid confrontation subtle body language
  • 28. linear/ multi-active & reactive cultures Linear-active culture reactive culture Multi-active culture
  • 29. linear/ multi-active & reactive cultures Linear-active culture •America •Finland reactive culture Multi-active culture
  • 30. linear/ multi-active & reactive cultures Linear-active culture •America •Finland reactive culture •Mexico •Japan &Finland Multi-active culture
  • 31. Cultural differences--- gathering information
  • 32. Cultural differences--- gathering information Culture Information gathering
  • 33. Cultural differences--- gathering information Culture Data- oriented Information Database gathering Printed information
  • 34. Cultural differences--- gathering information Data- Dialogue- Culture oriented oriented Information Database Personal gathering Printed information information network
  • 35. Cultural differences--- gathering information Data- Dialogue- Listening Culture oriented oriented Database Personal Database Information personal gathering Printed information information network information network
  • 36. Cultural differences--- gathering information
  • 37. Concepts and notions ( )
  • 38. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts
  • 39. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth
  • 40. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Contracts and ethics
  • 41. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Contracts and ethics Common sense
  • 42. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Contracts and ethics Common sense Silence
  • 43. Powerful mental block
  • 44. Powerful mental block language we speak largely determines our way of thinking, as distinct from merely expressing it. --Benjamin Whorf
  • 45. Powerful mental block language we speak largely determines our way of thinking, as distinct from merely expressing it. --Benjamin Whorf UK
  • 46. Powerful mental block language we speak largely determines our way of thinking, as distinct from merely expressing it. --Benjamin Whorf UK ZULU
  • 47. Powerful mental block language we speak largely determines our way of thinking, as distinct from merely expressing it. --Benjamin Whorf UK ZULU
  • 48. Humor across frontiers
  • 49. Humor across frontiers Humor: they enjoyed different flavor
  • 50. Humor across frontiers Humor: they enjoyed different flavor International jokes
  • 51. Humor across frontiers Humor: they enjoyed different flavor International jokes Humor in Biz
  • 52. Listening habits o t s t the anold uct w s d listening be pro wants entert to be ained USA
  • 53. Listening habits o t s t the Listening anold uct w s d listening for be pro Loo wants information k entert to be for l ing ained ogic France USA
  • 54. Listening habits o t s t the Listening anold uct w s d listening for be pro Loo wants information k entert to be for l ing Germany ained ogic What does it Listens for France information cost? and USA technical details More context please
  • 55. Listening habits--advertisement
  • 56. Listening habits--advertisement First Bite at the Big Apple Fly UNITED AIRLINES
  • 57. The language of management
  • 58. The language of management 1 2 3 4 5 Close definition of tasks obedience supervision German
  • 59. The language of management 1 2 3 4 5 Close definition of tasks obedience supervision German objectives 1 2 3 Speed in execution 1 2 3 Pumping up employee American English
  • 60. The language of management
  • 61. The language of management hinting at tasks indirect Japanese compliance
  • 62. The language of management hinting at tasks indirect Japanese compliance French Educated compliance
  • 63. The use of time—linear time
  • 64. The use of time—linear time America, Britain, German, Switzerland… Prefer to do one thing at a time
  • 65. The use of time—linear time America, Britain, German, Switzerland… Prefer to do one thing at a time Past Present Future Past Present Future over Today’s task etc. Plans Worries for for January February A B C D E
  • 66. The use of time—Multi-actives
  • 67. The use of time—Multi-actives Southern Europeans The more they can do or handle at the same time, the more happier and the more fulfilled they feel
  • 68. The use of time—Multi-actives Southern Europeans The more they can do or handle at the same time, the more happier and the more fulfilled they feel 9am 10 11 12 14 15 16 17 Theory A B C lunch D E F 9am 10 11 12 14 15 16 17 cancelled Reality A B 12:30 C for lunch D 16:30 E F or meets in bar
  • 69. The use of time—cyclic time
  • 70. The use of time—cyclic time A B starting point F C E D Oriental
  • 71. The use of time—cyclic time 9am 5pm Western A B C D E F A B starting point F C E D Oriental
  • 72. The use of time—cyclic time 9am 5pm Western A B C D E F A B starting point F C E D Oriental A F B G D E C
  • 73. The use of time—back to the future
  • 74. The use of time—back to the future present Past Future Visible influential unknowable Present Vaguely understood Malagasy concept of time
  • 75. Summary
  • 76. Summary 1 Cultural conditioning 2 When cultures collide 3 Cultural categories 4 Culture and language 5 The use of time
  • 77. www.SinauOnline.com @ Tjitra, 2010 23
  • 78. Thanks You Any comments & questions are welcome Contact me at hora_t@sianuonline.com www.SinauOnline.com @ Tjitra, 2010 23

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