More Related Content Similar to BCI Summit Sydney 2010 Similar to BCI Summit Sydney 2010 (20) 2. About me
• Independent Management Consultant
• 20 years in/around BCM related field
– Originally in Mainframe IT & DR
–I t
International BCM client base
ti l li t b
– Consulted to PwC and ANAO on BCM
• To learn more
– http://www blog vrg net au
http://www.blog.vrg.net.au
– http://Linkedin.com/in/kendsimpson
Solutions for the real world © 2010, The VR Group Pty Ltd
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4. The meaning of resilience is ...
• Vague and unclear
• Too many (conflicting) meanings e g
meanings, e.g.
– Resilient Orgs (NZ)
– ASIS Resilience St d d
R ili Standard
– Computer companies
• Becoming (and remaining) resilient is
potentially a ‘wicked’ problem
wicked
Solutions for the real world © 2010, The VR Group Pty Ltd
All Rights reserved
5. My meaning of resilience is ...
• Becoming resistant to impacts and also
being able to recover operational state
g p
after impact
• A function of
– Robustness
– Redundancy
– Agility
– Adaptability
Solutions for the real world © 2010, The VR Group Pty Ltd
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6. The opposite of resilience is …
• NOT uncertainty
– Resilience can cope with
uncertainty
– Adaptability does not
require certainty
i t i t
• Vulnerability
– Break at low levels of
impact
– Single points of failure
– Rigid hierarchy, silos and
processes
Solutions for the real world © 2010, The VR Group Pty Ltd
All Rights reserved
7. Uncertainty is …
• The reason we are all
here!
• No uncertainty, no
need for BCM
– www.seek.com.au
• A fact of life you
life,
cannot eliminate it
– N t eliminated b
Not li i t d by
“epistemic arrogance”
Solutions for the real world © 2010, The VR Group Pty Ltd
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8. Risk is ...
• “th effect of uncertainty on objectives”
“the ff t f t i t bj ti ”
• “Uncertainty is the state, even partial, of
y , p ,
deficiency of information related to,
understanding or knowledge of an eventevent,
its consequences, or likelihood”
• “ explicitly takes account of uncertainty,
“... li i l k f i
the nature of uncertainty and how it can be
y
addressed”
» ISO31000
Solutions for the real world © 2010, The VR Group Pty Ltd
All Rights reserved
9. Uncertainty is increased by
by…
• extended international
supply chains
pp y
– Small fire in New Mexico
– Bad weather + Salt
shortage in UK/Europe
• growing organisational
i i ti l
interdependence
Solutions for the real world © 2010, The VR Group Pty Ltd
All Rights reserved
10. High Uncertainty situations
• All risks are not created equal ...
– Non-Routine risks
– High Impact, Low Probability
• O t id the common experience of
Outside th i f
Management
– Limitations of Science and Management to
respond
p
• Virtual Risk and Wicked Problems
Solutions for the real world © 2010, The VR Group Pty Ltd
All Rights reserved
11. Wicked Problems
• Rittel & Webber
– Keith Grint
• T
Tame Problem
P bl
– Maybe complicated
– Limited degree of uncertainty
– Know how to fix it
– Can apply a known process
• Wicked Problem
– Complex, not just complicated
– Don’t know how to fix (or when is fixed)
– Fixing it might break something else
Solutions for the real world
12. ‘Heritage’ BC and resilience
Heritage
• Relevance of the program to
– Executive Management
g
– Operations
• “Pl
“Plans are nothing, planning i everything”
thi l i is thi ”
• Deja vu or vu j
j jade??
• Something you are, not something you do
–N taf
Not framework or a lifecycle
k lif l
Solutions for the real world © 2010, The VR Group Pty Ltd
All Rights reserved
13. Convergence
• Not about where BCM should
sit in the organisation
– Requires collaboration of a range
q g
of disciplines across silos
• BAU practices and culture will
limit your scope for;
– Agility
– Adaptability
• Field Test on EM/BCM links
Solutions for the real world © 2010, The VR Group Pty Ltd
All Rights reserved
14. Capability not just compliance
• C
Compliance as evidence of control
li id f t l
– Control perceived to reduce uncertainty
– To achieve performance people take short
cuts
– Report good news, which is not questioned
• Capability as evidence of outcomes and
ability to execute
– Demonstrated by exercise and drill
– Integrated with day-to-day processes
Solutions for the real world © 2010, The VR Group Pty Ltd
All Rights reserved
15. Elegant or Clumsy Solutions
• A l th appropriate f
Apply the i t framing t
i to
the problem
– Building Robustness or
Redundancy may be Tame
– Conflict between Redundancy and
‘Lean’ approaches may require re-
framing
• Requires different models of
leadership or management
• Developing Adaptive responses
is probably Wicked
Solutions for the real world © 2010, The VR Group Pty Ltd
All Rights reserved
17. Questions?
• Couple of starters …
– Is resilience a journey
or a destination?
– Do you want/plan to
go th ?
there?
Solutions for the real world © 2010, The VR Group Pty Ltd
All Rights reserved
