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#SMiLELondon Thomson Reuters



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  • Walk in stateMikes on MarcSilviaLarraine SolomonAudrey ScarffNorman JardineJulie GueganMarc onstageFade walk-inHe introduces Larraine SolomonAudrey Scarff
  • Case study from IP & Science – Qs to Larraine SolomonTell me about your role and business area.Playhttp://www.youtube.com/watch?v=ibfrzjb_fB0
  • Qs to Larraine SolomonTell me about your journey with The Hub.QYou’ve obviously been successful using social media – how does the Hub fit into you your broader communication strategy?
  • Q. Tell me more about how you have used social media to respond to the outcomes of the employee engagement survey.You said, We did.[Marc to end with audience participation questions.]Now it’s your turn.   Table discussion 1.  Q.You’ve heard the Thomson Reuters story so far.  Drawing on your own experiences within your organisations, what challenges do you think they might have faced along the way?  (Facilitated conversation)Table discussion 2 (optional topic).  Q. What do you think are key enablers to help you succeed with a social intranet? (Facilitated conversation)Any other questions for Audrey and Larraine?
  • Phoebe and Serena on handheldsMarc thanks Larraine and AudreyAll leave stageSilvia Cambie on stage introduces Norman and JukieSTING


  • 1. #SMiLELondon
  • 2. #SMiLELondon Larraine Solomon Director of Internal Communications for IP & Science Audrey Scarff Editor in Chief of The Hub @AudreyScarff
  • 3. #SMiLELondon Content convergence, employee activation
  • 4. #SMiLELondon External social media channels
  • 5. #SMiLELondon Employee video
  • 6. #SMiLELondon
  • 7. #SMiLELondon
  • 8. #SMiLELondon
  • 9. #SMiLELondon Intellectual Property & Science
  • 10. #SMiLELondon Satisfied Motivated Committed Advocate Taking engagement to a new level
  • 11. #SMiLELondon Communication Channels Tell Sell Involve Co-create 11Increasing engagement Increasingdegreeofchange Intranet stories Email Newsletter Webcasts Videos Executive blogs Informal executive meetings Bottom-up planning Intranet discussions Employee blogs Manager coaching World Café Intranet crowdsourcing
  • 12. #SMiLELondon Q&A Larraine Solomon Director of Internal Communications for IP & Science Audrey Scarff Editor in Chief of The Hub @AudreyScarff