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How To Handle Negative Reviews On Social Media

by on Jan 16, 2014

  • 13,382 views

Social Media has given your customers a platform to speak and simultaneously it has created a urge to be heard. Customers now want brands to hear them and respond to their queries in a timely ...

Social Media has given your customers a platform to speak and simultaneously it has created a urge to be heard. Customers now want brands to hear them and respond to their queries in a timely manner.

This deck talks about Do's and Don'ts when it comes to serving your customers through social media and it also contains some excellent and worst real life cases of customer service.

We hope that by the time you finish reading this deck you'd have learnt the basics of customer service.

All the best!!

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14 of 4 previous next Post a comment

  • simplify360 Simplify360 at Simplify360 Thanks :) 3 months ago
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  • PratikParmar4 Pratik Parmar You are well to use to current ongoing topics, e.g. RIPSunanda. Pls. promote this Slide only to handle negative Comments & Feedbacks!! 3 months ago
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  • simplify360 Simplify360 at Simplify360 @shestar Glad to hear that! 3 months ago
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  • shestar Smart Social Media Marketer at Smart Social Media Marketer I just had a conversation about the do's and don'ts of negative comments with a possible client yesterday. This visual pretty much sums up our discussion! Great visual. 3 months ago
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How To Handle Negative Reviews On Social Media How To Handle Negative Reviews On Social Media Presentation Transcript