Transcript of "Customer Service in 2014: 20 Must Follow Rules"
Customer Service in 2014
Today’s customer will only look for products. They
wont look for customer service. It’s company’s
duty to serve them proactively.
Bhupendra Khanal, CEO - Simplify360
Kate Zabriskie, Author of Customer Service Excellence
The Customer’s perception is your reality.
Courteous treatment will make a customer a walking advertisement
The customer experience is the next competitive battleground
Your most unhappy customers are your greatest source of learning.
When all you’ve got is a hammer, bad service looks like a nail.
There is only one boss. The Customer. And he can fire everybody in the
company from the chairman on down, simply by spending his money
Everything starts with the customer.
Think like a customer.
Great service helps organizations drive the customer acquisition,
retention and efficiency that make leading companies successful
All of your customers are partners in your mission.
A man without smiling face must not open a shop.
If you don’t genuinely like your customers, chances are they won’t buy.
If you take care of your people, your people will take care of your
customers and your business will take care of itself.
Make every interaction count, even the small ones. They are all
Customer service is not a department. It’s everyone’s job.
Give great customer service to people who aren’t your customers (yet).
I don’t like customer service, because I don’t believe the customer
should have to pay and help out too.
It’s important that out customers can contact us through a variety of
means and can choose the method that suits them the best.
Strong customer service culture can’t be copied.
We are what we repeatedly do. Excellence then, is not an act, but a
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