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Customer Service in 2014
MUST FOLLOW
RULES
Today’s customer will only look for products. They
wont look for customer service. It’s company’s
duty to serve them proac...
Kate Zabriskie, Author of Customer Service Excellence
The Customer’s perception is your reality.
Credit: www.business2comm...
Courteous treatment will make a customer a walking advertisement
Credit: blog.ej4.com
The customer experience is the next competitive battleground
Credit: http://tharosthedragon.blogspot.in
Your most unhappy customers are your greatest source of learning.
Credit: blog.intradiem.com
When all you’ve got is a hammer, bad service looks like a nail.
Credit: http://samingersoll.com
There is only one boss. The Customer. And he can fire everybody in the
company from the chairman on down, simply by spendi...
Everything starts with the customer.
Credit: http://inspirably.com
Think like a customer.
Credit: http://samingersoll.com
Great service helps organizations drive the customer acquisition,
retention and efficiency that make leading companies suc...
All of your customers are partners in your mission.
Credit: http://www.pinterest.com/funcustic/
A man without smiling face must not open a shop.

Credit: http://www.pinterest.com/funcustic/
If you don’t genuinely like your customers, chances are they won’t buy.
Credit: www.ezanga.com
If you take care of your people, your people will take care of your
customers and your business will take care of itself.
...
Make every interaction count, even the small ones. They are all
relevant.
Customer service is not a department. It’s everyone’s job.
Give great customer service to people who aren’t your customers (yet).
meetville.com
I don’t like customer service, because I don’t believe the customer
should have to pay and help out too.
It’s important that out customers can contact us through a variety of
means and can choose the method that suits them the ...
Strong customer service culture can’t be copied.
www.midwaymotorshillsboro.com
We are what we repeatedly do. Excellence then, is not an act, but a
habit.
Brought to you by
World’s No 1 Social Contact Centre

• World’s First Social Marketing Suite
for Agencies
• Best Social Co...
Leaders use Simplify360
Company Has 100+ Clients – Largely in India and America

Partners

Worldwide

Brazil and LatAM

Ma...
Apply for demo today!!
contact@simplify360.com

Learn more at http://simplify360.com/simplify360-offerings/social-contact-...
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Customer Service in 2014: 20 Must Follow Rules

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20 Expert Quotes on Customer Service and Customer Handling. These thoughts, some old and some new, have been there for long. In the Social Media, their importance has become more than ever.

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Transcript of "Customer Service in 2014: 20 Must Follow Rules"

  1. 1. Customer Service in 2014 MUST FOLLOW RULES
  2. 2. Today’s customer will only look for products. They wont look for customer service. It’s company’s duty to serve them proactively. Bhupendra Khanal, CEO - Simplify360
  3. 3. Kate Zabriskie, Author of Customer Service Excellence The Customer’s perception is your reality. Credit: www.business2community.com
  4. 4. Courteous treatment will make a customer a walking advertisement Credit: blog.ej4.com
  5. 5. The customer experience is the next competitive battleground Credit: http://tharosthedragon.blogspot.in
  6. 6. Your most unhappy customers are your greatest source of learning. Credit: blog.intradiem.com
  7. 7. When all you’ve got is a hammer, bad service looks like a nail. Credit: http://samingersoll.com
  8. 8. There is only one boss. The Customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Credit: http://strategylab.ca
  9. 9. Everything starts with the customer. Credit: http://inspirably.com
  10. 10. Think like a customer. Credit: http://samingersoll.com
  11. 11. Great service helps organizations drive the customer acquisition, retention and efficiency that make leading companies successful Credit: www.newvoicemedia.com
  12. 12. All of your customers are partners in your mission. Credit: http://www.pinterest.com/funcustic/
  13. 13. A man without smiling face must not open a shop. Credit: http://www.pinterest.com/funcustic/
  14. 14. If you don’t genuinely like your customers, chances are they won’t buy. Credit: www.ezanga.com
  15. 15. If you take care of your people, your people will take care of your customers and your business will take care of itself. www.picstopin.com
  16. 16. Make every interaction count, even the small ones. They are all relevant.
  17. 17. Customer service is not a department. It’s everyone’s job.
  18. 18. Give great customer service to people who aren’t your customers (yet). meetville.com
  19. 19. I don’t like customer service, because I don’t believe the customer should have to pay and help out too.
  20. 20. It’s important that out customers can contact us through a variety of means and can choose the method that suits them the best. www.eonenergy.com
  21. 21. Strong customer service culture can’t be copied. www.midwaymotorshillsboro.com
  22. 22. We are what we repeatedly do. Excellence then, is not an act, but a habit.
  23. 23. Brought to you by World’s No 1 Social Contact Centre • World’s First Social Marketing Suite for Agencies • Best Social Contact Centre for BPOs • World’s favorite Social Media Command Centre for Enterprises • Social Profile Analytics for SMBs Social Business Intelligence
  24. 24. Leaders use Simplify360 Company Has 100+ Clients – Largely in India and America Partners Worldwide Brazil and LatAM Malaysia USA Qatar India Singapore & India Saudi Arabia Worldwide Korea
  25. 25. Apply for demo today!! contact@simplify360.com Learn more at http://simplify360.com/simplify360-offerings/social-contact-centre
  26. 26. 26

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