Selling UCaaS Using Voice Apps



     Michael Sterl         Dave Gilbert
VP North American Sales    Founder/CEO
         ...
Defining UCaaS


 •   SaaS typically looks at one particular software capability
     such as CRM or desktop office product...
Hosted Unified Communications


 •     Size of the UCaaS Market Now - $200 Million

 •     Size of the UCaaS Market in 5 Y...
Challenge - Selling it Effectively


  •   FACT: 28 - 32% of potential buyers with less than 100
      employees Continue ...
SimpleSignal is RELIABLE



     99.99%
    UPTIME
    in 2009!
Why SimpleSignal is RELIABLE


 •   Geographically-redundant co-lo’s in CA and CO

 •   Auto-Failover

 •   Broadsoft Swit...
SimpleSignal is AFFORDABLE


 •   Millions of $$ in “shared” cloud-based PBX technology
     available for a dollar a day ...
SimpleSignal is FLEXIBLE


 •   BYOB - One of the only service providers to allow
     customers to keep their existing ba...
We’re There When You Need Us


 •   Fanatical Customer Service - Above all else,
     we are a service organization!

 •  ...
Where Do We Start?


 •   Baby Steps!

     •   Understand the progression to integrating UCaaS

     •   Understand your ...
Voice Apps Bridge the Gap!


 •   Prospects understand the concept of Apps (Thanks to Apple!)

 •   Voice apps allow you t...
3 Levels of UCaaS - Level 1


 •   The Basics (Don’t Assume Prospects Get This!)

     •   Call Control Toolbar - Desktop ...
3 Levels of UCaaS - Level 2
Mobility and Mobile/Desktop Integration


            Voicemail to Text (Read your voicemails)...
3 Levels of UCaaS - Level 3
Voice/Application Integration

                                Salesforce.com
           Micro...
Summary


 •   Sell reliability and quality of the phone system first and why

 •   Next they must understand ease of migra...
THANK YOU!

                           Email: dave@simplesignal.com
                           Twitter:    http://twitter....
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Using Voice Apps to Drive UCaaS Adoption

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This presentation outlines how SimpleSignal is using new cutting-edge voice apps to drive Unified Communications as a Service adoption.

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Using Voice Apps to Drive UCaaS Adoption

  1. 1. Selling UCaaS Using Voice Apps Michael Sterl Dave Gilbert VP North American Sales Founder/CEO SimpleSignal SimpleSignal
  2. 2. Defining UCaaS • SaaS typically looks at one particular software capability such as CRM or desktop office productivity suites • UCaaS encompasses a number of complex capabilities: Shared Workspaces Unified Messaging Desktop, Group & Presence Telepresence Video Conferencing Mobility Voice IM Voice Conferencing
  3. 3. Hosted Unified Communications • Size of the UCaaS Market Now - $200 Million • Size of the UCaaS Market in 5 Years - $5.6 BILLION! Are You Positioned To Profit From This Explosive Growth? 2009 2010 2011 2012 2013 Source: Wainhouse Research June 2009 2014
  4. 4. Challenge - Selling it Effectively • FACT: 28 - 32% of potential buyers with less than 100 employees Continue to Think VoIP Suffers From Major Quality of Service Issues • Selling MUST begin with quality, assurance of reliability and ease of migration (keep your existing number) • Bottom line is they need to know “it works!” • Next, establish the fact that it will save them money You can’t sell UCaaS if your prospect doesn’t trust VoIP to start with.
  5. 5. SimpleSignal is RELIABLE 99.99% UPTIME in 2009!
  6. 6. Why SimpleSignal is RELIABLE • Geographically-redundant co-lo’s in CA and CO • Auto-Failover • Broadsoft Switch • QoS - Constant monitoring of our edge router performance • Nationwide carrier-class hosted VoIP network • Trusted by thousands of business customers nationwide
  7. 7. SimpleSignal is AFFORDABLE • Millions of $$ in “shared” cloud-based PBX technology available for a dollar a day per user • Pricing model flexibility ensures the most cost-effective solution for each unique customer’s needs • Domestic long distance included (no metering) • Low international long distance rates
  8. 8. SimpleSignal is FLEXIBLE • BYOB - One of the only service providers to allow customers to keep their existing bandwidth provider. We’ve cracked the code to provision on any network. • Keep your existing phone number • Choose from per seat or concurrent call pricing models
  9. 9. We’re There When You Need Us • Fanatical Customer Service - Above all else, we are a service organization! • 24/7 Dedicated Technical Support • Must communicate the importance of working with: • A Tried and True VoIP Service Provider - Us! • Experienced, Knowledgeable, Trusted Advisors - You!
  10. 10. Where Do We Start? • Baby Steps! • Understand the progression to integrating UCaaS • Understand your client’s business process and problems • Use UCaaS to improve business processes and solve problems
  11. 11. Voice Apps Bridge the Gap! • Prospects understand the concept of Apps (Thanks to Apple!) • Voice apps allow you to improve business processes by customizing the UCaaS solution • Voice apps are scalable, flexible, affordable • Use Voice Apps to ease your customer one level at a time into a satisfied, “sticky,” UCaaS customer.
  12. 12. 3 Levels of UCaaS - Level 1 • The Basics (Don’t Assume Prospects Get This!) • Call Control Toolbar - Desktop access to all key features • The Power of One! • One Unified point of access - one number rings all your phones • One voicemail inbox to check
  13. 13. 3 Levels of UCaaS - Level 2 Mobility and Mobile/Desktop Integration Voicemail to Text (Read your voicemails) Call Swap Seamlessly swap calls between mobile and desk phone Experience the Power of Device Unification!
  14. 14. 3 Levels of UCaaS - Level 3 Voice/Application Integration Salesforce.com Microsoft Outlook Connector Hosted ACT! Connector Microsoft Exchange Google Analytics Facebook Connector Integration
  15. 15. Summary • Sell reliability and quality of the phone system first and why • Next they must understand ease of migration and keeping their existing phone numbers • Then explain how they will save money • Only then will they be open to the benefits of UC and now the features and game changing voice apps become appealing • Use baby steps to walk your customers through the adoption process • Have a thorough understand of how apps improve
  16. 16. THANK YOU! Email: dave@simplesignal.com Twitter: http://twitter.com/simplebigcheese SimpleSignal.com Dave Gilbert Founder/CEO SimpleSignal Email: michael@simplesignal.com Twitter: http://twitter.com/ss_telecombum SimpleSignal.com Michael Sterl VP North American Sales SimpleSignal

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