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Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
Using Voice Apps to Drive UCaaS Adoption
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Using Voice Apps to Drive UCaaS Adoption

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This presentation outlines how SimpleSignal is using new cutting-edge voice apps to drive Unified Communications as a Service adoption.

This presentation outlines how SimpleSignal is using new cutting-edge voice apps to drive Unified Communications as a Service adoption.

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  • 1. Selling UCaaS Using Voice Apps Michael Sterl Dave Gilbert VP North American Sales Founder/CEO SimpleSignal SimpleSignal
  • 2. Defining UCaaS • SaaS typically looks at one particular software capability such as CRM or desktop office productivity suites • UCaaS encompasses a number of complex capabilities: Shared Workspaces Unified Messaging Desktop, Group & Presence Telepresence Video Conferencing Mobility Voice IM Voice Conferencing
  • 3. Hosted Unified Communications • Size of the UCaaS Market Now - $200 Million • Size of the UCaaS Market in 5 Years - $5.6 BILLION! Are You Positioned To Profit From This Explosive Growth? 2009 2010 2011 2012 2013 Source: Wainhouse Research June 2009 2014
  • 4. Challenge - Selling it Effectively • FACT: 28 - 32% of potential buyers with less than 100 employees Continue to Think VoIP Suffers From Major Quality of Service Issues • Selling MUST begin with quality, assurance of reliability and ease of migration (keep your existing number) • Bottom line is they need to know “it works!” • Next, establish the fact that it will save them money You can’t sell UCaaS if your prospect doesn’t trust VoIP to start with.
  • 5. SimpleSignal is RELIABLE 99.99% UPTIME in 2009!
  • 6. Why SimpleSignal is RELIABLE • Geographically-redundant co-lo’s in CA and CO • Auto-Failover • Broadsoft Switch • QoS - Constant monitoring of our edge router performance • Nationwide carrier-class hosted VoIP network • Trusted by thousands of business customers nationwide
  • 7. SimpleSignal is AFFORDABLE • Millions of $$ in “shared” cloud-based PBX technology available for a dollar a day per user • Pricing model flexibility ensures the most cost-effective solution for each unique customer’s needs • Domestic long distance included (no metering) • Low international long distance rates
  • 8. SimpleSignal is FLEXIBLE • BYOB - One of the only service providers to allow customers to keep their existing bandwidth provider. We’ve cracked the code to provision on any network. • Keep your existing phone number • Choose from per seat or concurrent call pricing models
  • 9. We’re There When You Need Us • Fanatical Customer Service - Above all else, we are a service organization! • 24/7 Dedicated Technical Support • Must communicate the importance of working with: • A Tried and True VoIP Service Provider - Us! • Experienced, Knowledgeable, Trusted Advisors - You!
  • 10. Where Do We Start? • Baby Steps! • Understand the progression to integrating UCaaS • Understand your client’s business process and problems • Use UCaaS to improve business processes and solve problems
  • 11. Voice Apps Bridge the Gap! • Prospects understand the concept of Apps (Thanks to Apple!) • Voice apps allow you to improve business processes by customizing the UCaaS solution • Voice apps are scalable, flexible, affordable • Use Voice Apps to ease your customer one level at a time into a satisfied, “sticky,” UCaaS customer.
  • 12. 3 Levels of UCaaS - Level 1 • The Basics (Don’t Assume Prospects Get This!) • Call Control Toolbar - Desktop access to all key features • The Power of One! • One Unified point of access - one number rings all your phones • One voicemail inbox to check
  • 13. 3 Levels of UCaaS - Level 2 Mobility and Mobile/Desktop Integration Voicemail to Text (Read your voicemails) Call Swap Seamlessly swap calls between mobile and desk phone Experience the Power of Device Unification!
  • 14. 3 Levels of UCaaS - Level 3 Voice/Application Integration Salesforce.com Microsoft Outlook Connector Hosted ACT! Connector Microsoft Exchange Google Analytics Facebook Connector Integration
  • 15. Summary • Sell reliability and quality of the phone system first and why • Next they must understand ease of migration and keeping their existing phone numbers • Then explain how they will save money • Only then will they be open to the benefits of UC and now the features and game changing voice apps become appealing • Use baby steps to walk your customers through the adoption process • Have a thorough understand of how apps improve
  • 16. THANK YOU! Email: dave@simplesignal.com Twitter: http://twitter.com/simplebigcheese SimpleSignal.com Dave Gilbert Founder/CEO SimpleSignal Email: michael@simplesignal.com Twitter: http://twitter.com/ss_telecombum SimpleSignal.com Michael Sterl VP North American Sales SimpleSignal

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