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Simple Signal Business Voip
 

Simple Signal Business Voip

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Overall setup of SS, Network/security to the customer, Hosted PBX/SIP Trunking/Applications offered to end users.

Overall setup of SS, Network/security to the customer, Hosted PBX/SIP Trunking/Applications offered to end users.

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Simple Signal Business Voip Simple Signal Business Voip Presentation Transcript

  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • IP-PBX UC Unified Communications - Simplified. Tuesday, October 13, 2009
  • Simply Mobile IP-PBX UC Unified Communications - Simplified. Tuesday, October 13, 2009
  • Hosted Exchange Simply Mobile IP-PBX UC Unified Communications - Simplified. Tuesday, October 13, 2009
  • Hosted Exchange Simply Mobile Speech to Text IP-PBX UC Unified Communications - Simplified. Tuesday, October 13, 2009
  • Hosted Exchange Simply Mobile Speech to Text FMC IP-PBX UC Unified Communications - Simplified. Tuesday, October 13, 2009
  • Hosted Exchange Simply Mobile Speech to Text FMC IP-PBX UC Apps Unified Communications - Simplified. Tuesday, October 13, 2009
  • Hosted Exchange Simply Mobile Speech to Text FMC IP-PBX UC Salesforce Apps Unified Communications - Simplified. Tuesday, October 13, 2009
  • Hosted Exchange Simply Mobile Speech to Text FMC IP-PBX UC Salesforce Apps ACT! Unified Communications - Simplified. Tuesday, October 13, 2009
  • Hosted Exchange Simply Mobile Speech to Text FMC IP-PBX UC Salesforce Apps ACT! Facebook Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • SimpleSignal We Make Business VoIP simple About SimpleSignal SimpleSignal is a service provider of a disruptive technology that is radically changing the way the world communicates and is altering the current business models of the largest telecommunication companies on earth. This chaos of change amidst the giants will create an opportunity for SimpleSignal to bring our solution of converged voice, video and data over broadband to small to medium business (SMB). There is a dramatic transformation in telecommunications that leverages the power of the Internet to enable next generation communications capabilities. It uses a broadband Internet connection to carry local and long distance voice calls instead of the public switched telephone network. (PSTN) SimpleSignal stands to have the single biggest impact on business since the invention of the telephone itself. Our astounding feature set enables business efficiencies that have until now been unknown. Businesses want to simplify and unify their business communications. Business people want One place to check all their personal and business voicemails, One number that rings all their phones, One mailbox that contains their email and voicemail sound files, One place where all calls and IM are purposely directed and managed according to their agenda; this is the power of One, the power of SimpleSignal Unified Communications. The key to our success is our unrelenting focus on our customers. Our goal is to exceed established performance standards while offering our customers innovative communication solutions coupled with the highest personal service. We place primary importance on the individual and their company. We fully recognize the vital part our customers play in our organization and strive to work together to solve even the most challenging problems with patience, wisdom and integrity. This in our opinion is the only way a company can be successfully operated for the long term. SimpleSignal has gathered a team of engineers and IT professionals that are highly experienced in the telecom market space. We endeavor to be the industry's single most knowledgeable resource of emerging data, video and voice technologies. Thank you for choosing SimpleSignal as your telecommunications partner. Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Network High Level Network Diagram Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Network Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • VoIP & SIP Trunking Security Security Risks Traditional voice security problems are simple and well-understood. In the PSTN world, security problems include fraudulent use of service, privacy concerns, and loss of service. These security issues have had the same underlying technology problems and solutions for decades. The same cannot be said for IP Telephony. IP Telephony has the same security issues as traditional telephony, including fraudulent use of service, privacy concerns, and loss of service. Even though traditional telephony has faced and solved these very same issues, placing calls and their corresponding signaling onto an IP infrastructure changes the dynamics of how these fundamental security considerations must be addressed. Many groups of technology problems must be successfully identified and addressed during the migration from traditional voice services to an IP Telephony environment. Client Authentication To help ensure that calls placed on the SimpleSignal VoIP network are from a trusted user, SimpleSignal VoIP clients and servers support two forms of authentication depending on the customer premises equipment (CPE). IP phones and Mediatrix use SIP Digest Authentication. Digest authentication uses the MD5 digest hash. Enterprise gateways for PBXs use IP Security (IP Sec) authentication header (AH). SimpleSignal sets the passwords on the IP phones before they are shipped. Telnet access is disabled to the phones for security because it is not encrypted. In 2005, SimpleSignal deployed a CPE Manager in our network for secure upgrades, which will be the SMARTS in-charge system. If a customer desires, we can assist with setting up a TFTP service at their premises. Firewalls Implementing firewalls and filters between network voice and data segments also is recommended by NIST. Firewalls provide a single point of focus for security policies. These policies define which resources have access to other resources and simultaneously provide an activity log. Firewalls can be stand-alone devices or incorporated into routers, VPN devices, or an IDS. A firewall is strongly recommended for all SimpleSignal VoIP configurations. SimpleSignal installs and supports Session Initiation Protocol (SIP)-aware firewalls that are optimized for VoIP. The firewall filters the VoIP signaling based on the source address and only allows SIP messages that originate from SimpleSignal’s proxies to reach the IP phones. We have certified several integrated routers that include firewall functionality, as well as a number of firewalls, for use on the SimpleSignal VoIP network. Unified Communications - Simplified. Tuesday, October 13, 2009
  • HARDWARE Unif ied C omm unic atio ns - Simp lified . Unified Communications - Simplified. Tuesday, October 13, 2009
  • What is Hosted Voice Over IP? HARDWARE Unif ied C omm unic atio ns - Simp lified . VoIP allows businesses to move away from traditional PBX systems and integrate their voice and data communication into a single converged IP network. The popularity of Hosted VoIP service is especially on the rise because of its cost-saving attributes and advanced calling features. • No equipment leases and maintenance agreements. • Administration is web-based which greatly reduces IT time. • Businesses enjoy nationwide access between its offices without dedicated circuits. • Unlimited long-distance calling. Unified Communications - Simplified. Tuesday, October 13, 2009
  • HARDWARE Unif ied C omm unic atio ns - Simp lified . Tuesday, October 13, 2009
  • Benefits HARDWARE Unif ied C omm unic atio ns - Ultimate flexibility Simp lified . Nothing matches Hosted PBX for companies with an outside salesforce, multiple locations, remote workers or work from home employees. 100% scalable as big as you want to grow! Scale your business simply and cost effectively by ordering exactly the number of phone extensions you need with the features you need now. Security and Reliability Fully redundant geographic hosted server locations in Denver, Co and Irvine, CA, and carrier-class equipment with backup power systems and secure co-lo facilities. Simplify Communications Management Provides full support from your desktop to your final calling destination, you can rest assured that you’ve simplified at least one area of your business. Get the best calling features without purchasing equipment There are breakthrough calling features being added to our service on a regular basis. Keep up with the latest productivity enhancing solutions and applications without buying any equipment. No Capital Expense! No depreciation, no financing of equipment. There is no need for customer premise equipment (CPE), dedicated telephone equipment that resides at your office – as is necessary with traditional PBX systems. Lower ongoing maintenance costs Moves, adds and changes are easily accomplished through an administrator interface or a quick phone call to SimpleSignal customer support. Unite all your workers, regardless of their physical location All employees can access the full features of your phone system whether in satellite offices or home offices, anywhere, any time. Save money with free on-net calling. All calls between your SimpleSignal-connected offices and remote workers are free. (See Calling Features for Remote Office and SimpleSignal Anywhere) Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Key Features HARDWARE Unif ied C omm unic atio ns - Simp lified . All your messages from all your phones in one place • One number rings all your phones • Search and sort voicemails visually Mobile Home Softphone Office • Forward voicemail messages to friends and co-workers • Save your messages for life • Check voicemails online or from any phone • Retrieve your voicemail from any phone Remote Office • Turns your cell phone, home phone, or even hotel phone into your office phone • Any call you make from that phone is billed to your office • The caller ID displayed is your office number • All calls are directed to your remote phone, whether you are across town or across the ocean Call Swap • Change phones in the middle of a call; just press the star *11 without the caller hearing the switch • Transfer a call to your cellphone or move the call from your cell to a landline Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • What is SIP Trunking? • A SIP Trunk is a simultaneous voice call over an IP connection using VoIP. • Trunks are used with IP PBXs or legacy PBXs with a converter. • They are replacements for PRI or Voice T1s offered by the ILECs and LD providers • SIP Trunks provide: – cost savings – reliability benefits – enhanced features Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • SIP Trunking Benefits • Works with any PBX • Purchase and provision your trunks quickly • Use existing Broadband connection • Purchase only what you need, not 23 at a time – Most businesses have ~40% excess capacity • Consolidate telephony services to one provider • Support for a ‘Hybrid’ Enterprise Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • The End User Proposition: Features Service Details • Take Calls Anywhere Pricing • Incoming calls ring any phone • $4.95 a month • Transparent to caller Packaging • Single phone number service • Based around a DID • No user training • Rings up to 10 phone numbers Benefits Target Users Increased Productivity Everyone with a DID! • Always available • Mobile Phone users • Not tied to desk • Part-time Telecommuters • Becomes expected of the phone • Travelers system • Users who spend time away from the desk (meetings, lunch, etc) Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Employee Productivity Features Simultaneous Ring • Ring up to 10 numbers simultaneously • Call comes into your office number SimpleSignal rings your mobile mobile and any other number • Use Case: Outside Sales, Executives, Anyone who leaves Remote Office • Work from anywhere with an internet connection • All calls billed to corporate • Protect caller ID of current location • Ensure professional appearance • Use Case: Outside Sales Account Codes/Auth Codes • Prevent unauthorized phone use • Track calls for billing purposes • Network-based –can be used on conjunction with other SimpleSignal features (i.e. remote office) • Use Case: Law Firms, Consulting Companies Enterprise Assistant Toolbar • Control SimpleSignal features from desktop • Click-to-Dial from Outlook and Internet Explorer • Call Lists & Enterprise Directories • Improves employee productivity • Use Case: Inside Sales Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Additional Productivity Features Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • How Does It Work? Two methods exist: • Static IP address provisioning – Limited to Static IP addresses – Designed for customers that can’t use registration • Registration – Fast – Instant service – Disaster recovery – Designed for SMB market Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Disaster Recovery - Carrier Level Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • No Fear! - Customer Level Non-Reachable Specify alternate routing rules for a trunk that is unreachable Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Mobility Features Voicemail to Email – All your messages in one place – No more calling multiple voicemail numbers – Converts voicemails to email – Visually displayed in your inbox – Save your messages for life – Forward them to friends or associates – Prioritize or search for them with ease Simultaneous Ring – One number rings all your phones – Never miss another call...unless you want to – Easily assign up to ten phones that ring as you desire Unified Communications - Simplified. Tuesday, October 13, 2009
  • HARDWARE Unif ied C omm unic atio ns - Simp lified . Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications HARDWARE Unif ied C omm unic atio ns - Simp lified . Hosted Exchange Effortless voice navigation on the world’s most powerful platform, MicrosoftTM Hosted Exchange, creates the ultimate anywhere, anytime, mobile business experience. By calling into your virtual assistant you can: • Read or listen to your emails on the go • Read or listen to your visual voicemail • Respond to the email sender with your voice .wav file in an email • Listen to your daily schedule • Verbalize the addition of a particular task to your daily schedule • Verbalize your appointments on the fly • Use voice commands to call back email senders • Use voice commands to access your calendar • Use Outlook instantly to notify attendees of a schedule change by email Unified Communications - Simplified. Tuesday, October 13, 2009
  • HARDWARE Unif ied C omm unic atio ns - Simp lified . Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications HARDWARE Unif ied C omm unic atio ns - Simp lified . Salesforce has found its voice Manage your key communication functions within Salesforce.com. Key Features and Benefits • Easy to set up and use: We’ve automated the entire process • Works with any phone! Your desk phone, mobile phone, home phone or hotel phone become one with Salesforce. • Screen pops: announce inbound calls and then automatically present the caller’s Contact information from Salesforce • Quicknotes: Type notes from a call into the Quicknotes window in the sidebar and instantly connect them to any Salesforce “object” such as opportunities, contacts, accounts, etc. When the call is completed, the notes are automatically recorded as a completed task. Then search for notes by subject, keyword, date or time. • Automatic Call Logs: View detailed logs for day, week or month including time, date, duration, etc. within Salesforce activity history. SimpleSignal Connector Our online connector appears in the sidebar of every Salesforce page and ties to your deskphone. No headset required! “Click-to- call” any Salesforce Contact or Account phone number. Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications ACT! has found it’s voice Reduce communication costs while you increase CRM productivity Key Features • No need to purchase an expensive PBX or key system • The ACT! interface stays the same, thereby eliminating the need for additional training for the end-user • Reduce call-processing times by “popping” customer record for incoming calls, taking notes and creating a follow up in an automated process • The ability to use the “click to call” feature right out of the ACT! database, eliminating the need to dial the phone directly • Any size business can leverage the effectiveness of its ACT! platform by capturing interaction data with, for and about their customers, thereby enhancing the overall customer experience • Improve productivity, mobility, gain greater operating flexibility and cost savings Unified Communications - Simplified. Tuesday, October 13, 2009
  • Tuesday, October 13, 2009
  • Applications SimplyMobile for Hosted Exchange Voice2Text Just read your voicemails on your cell phone or in email. Your mobile, home and work voicemails are sent to you as text messages. Now you can understand the message with just a glance. • Instantly read your voicemail • Scan for important details in seconds • Decide which contacts get transcribed • Search voicemail easily ur yo ail d ea icem ur R o yo v n ne ail o ho m p e n o ri Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications Voice2Text You’ll also receive your voicemail in email as an MP3 attachment. Plus, you can still call into your voicemail to hear the message. Benefits of SimpleScribe - No Changes Required SimpleScribe is the only service which effortlessly integrates with all major mobile and landline networks to access & retrieve your voicemail - without requiring either you or the phone networks to change a thing. There are no hidden call forwarding fees, you don’t need a new number and there is no software to install. Your voicemail stays on your existing phone’s voicemail system so you can access it the way you always have, if you choose. Or you can listen to your voicemail direct from your email, or access them from SimpleScribe. Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications Visual Voicemail All your messages from all your phones in one place. • One number rings all your phones • Search and sort voicemails visually • Forward voicemail messages to friends and co-workers • Save your messages for life • Check voicemails online or from any phone • Retrieve your voicemail from any phone Mobile Home Softphone Office 1 Phone Number + 1 Voicemail Box Ultimate Simplicity! Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications Facebook Advertisement Type in your 10 digit number here and you’ll be called and Here connected to me: e.g. 9494326114 Click Here to call me! Call Me Call Me Unified Communications - Simplified. Tuesday, October 13, 2009
  • Call Me Now Place the button on websites, email, Internet ads. When a caller enters your website they can instantly make a call by pressing the web call button. They will enter a number where they want to be reached and the call will be automatically initiated. • Instant calling to your sales staff, technical support or call center • Route callls to any phone • Increases conversion rates • Customizable web call button • Easy set-up Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications Call Me Now Button Call Me Now Click on the Call Me Now Button Place the button on websites, email, Internet ads. When a caller enters your website they can instantly make a call by pressing the web call button. They will enter a number where they want to be reached and the call will be automatically initiated. Benefits • Instant calling to your sales staff, technical support or call center • Route callls to any phone • Increases conversion rates • Customizable web call button • Easy set-up Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications SimpleSignal Toolbar Access and control the most popular SimpleSignal calling features from one simple control panel that resides anywhere on your desktop. Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications SimpleSignal Toolbar Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications SimpleSignal Toolbar Access to SimpleSignal softphone Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications SimpleSignal Toolbar Access to Enter or paste SimpleSignal phone number softphone Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications SimpleSignal Toolbar Access to Enter or paste SimpleSignal phone number softphone 949-555-1212 Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications SimpleSignal Toolbar Access to Enter or paste SimpleSignal phone number softphone 949-555-1212 Call button rings your desk phone Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications SimpleSignal Toolbar Access to Instant access to Enter or paste SimpleSignal your favorite calling phone number softphone features 949-555-1212 Call button rings your desk phone Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications SimpleSignal Toolbar Access to Instant access to Enter or paste SimpleSignal your favorite calling phone number softphone features 949-555-1212 Call button rings Easy two your desk phone minute setup Unified Communications - Simplified. Tuesday, October 13, 2009
  • somebody@company.com 9495551212 Unified Communications - Simplified. Tuesday, October 13, 2009
  • SimpleSignal Toolbar Manage your important call control options somebody@company.com 9495551212 Unified Communications - Simplified. Tuesday, October 13, 2009
  • SimpleSignal Toolbar Manage your important call control options Turn Voice Messaging on/off here somebody@company.com 9495551212 Unified Communications - Simplified. Tuesday, October 13, 2009
  • SimpleSignal Toolbar Manage your important call control options Turn Voice Messaging on/off here somebody@company.com Email notification 9495551212 Unified Communications - Simplified. Tuesday, October 13, 2009
  • SimpleSignal Toolbar Manage your important call control options Turn Voice Messaging on/off here somebody@company.com Email notification 9495551212 Send message to this email address Unified Communications - Simplified. Tuesday, October 13, 2009
  • Applications SimpleSignal Toolbar Manage your important call control options Turn Voice Messaging on/off here somebody@company.com Email notification 9495551212 Send message to this email address Dial “0” to reach this number Unified Communications - Simplified. Tuesday, October 13, 2009
  • Unified Communications - Simplified. Tuesday, October 13, 2009
  • Webinar Highlights About SimpleSignal SimpleSignal Network Hosted PBX SIP Trunking Applications For more information contact michael@simplesignal.com or call 1.866.434.4404 Unified Communications - Simplified. Tuesday, October 13, 2009